Customer Success Manager

• Lead, mentor, and manage a team of Customer Success Managers to ensure exceptional customer experiences and consistent goal achievement.
• Oversee the customer lifecycle, from onboarding to renewal, driving adoption, retention, and expansion.
• Develop and refine playbooks, processes, and metrics to improve customer satisfaction and efficiency.
• Partner with Product, Sales, and Marketing teams to surface customer insights, influence roadmap priorities, and align on company-wide initiatives.
• Identify at-risk accounts and proactively implement strategies to increase engagement and reduce churn.
• Establish scalable systems for tracking key metrics including NPS, churn, and account growth.
• Champion a customer-centric culture across Amplify and continuously raise the bar for excellence in service delivery.

Customer Success Team Lead

Customer Success Specialist

Client Experience Manager, Transfers

Customer Success Specialist

Head of Customer Success – VP Level

Customer Success Manager