Amplify

Artificial Intelligence

• Design, build, and maintain custom AI agents
• Use tools like Zapier, Glean, and Gemini for workflow automation
• Collaborate closely with Technology teams for AI-enabled workflows
• Develop a library of high-performing prompts and models
• Vet new tools and vendors in collaboration with Technology counterparts
• Host 'AI Office Hours' to upskill the marketing team
• Build and maintain an internal 'AI Playbook'
• Develop and optimize marketing AI performance measurement systems
• Liaise with AI Governance teams to mitigate risks
• Coach marketers through AI integration

Marketing AI Specialist

Business Analyst

• Use the Process Maturity Model as the backbone for assessing process and functional-area maturity, standardizing evaluations and translating gaps into prioritized remediation roadmaps.
• Collaborate with key partners and subject matter experts to document and analyze processes and system functionality, identifying pain points, inefficiencies, and improvement opportunities.
• Coordinate and prioritize multiple projects in a fast-paced environment to deliver system enhancements and process improvements on time and on budget.
• Manage the complete project initiation lifecycle—analyze current state, define problems, establish goals, and secure stakeholder buy-in.
• Suggest future-state solutions that align with and support Amplify’s strategic business objectives.
• Ensure project success through leadership, mentorship, and strong cross-functional collaboration.
• Communicate solution objectives and success criteria while providing oversight to teams of up to 15 people, including SMEs, developers, and QA.
• Document business process requirements, assess process breakdowns and associated risks.
• Develop solutions or partner with technical implementers to ensure all business requirements are met.
• Track and communicate project status, risks, and decisions to leadership in an Agile, change-laden environment.
• Support Business Process Management Directors in assessing and improving functional area Process Maturity Levels.

Business Process Management Analyst

Business Operations

• lead the Technology delivery team, managing resource capacity and delivery velocity
• own and continuously improve the Software Development Lifecycle (SDLC) process
• drive the long-term roadmap for core enterprise applications
• implement the strategic roadmap for AI-driven workflows
• manage vendor relationships with third-party consultants
• collaborate with Systems leadership and business teams
• work closely with the Amplify data team to ensure alignment and integrity of data
• establish and continuously improve technological "ways of working"

Director, Business Systems Technology

Project Manager

• Lead end-to-end project management for enterprise-level web development projects, including website redesigns, CMS implementations, and digital platform integrations, ensuring on-time delivery within scope and budget
• Collaborate closely with marketing content strategists, marketing analytics specialists, UX/UI designers, and engineering teams to define project requirements and technical specifications for web-based educational platforms and marketing sites
• Manage the implementation and optimization of the WordPress content management system, ensuring scalable content workflows and user-friendly authoring experiences
• Oversee the integration of design systems and component libraries across multiple web properties, maintaining brand consistency and accessibility standards
• Coordinate the deployment and optimization of marketing technology stack, including analytics platforms (Google Analytics, DataDog), marketing automation tools (HubSpot)
• Monitor project health through comprehensive reporting on timelines, resource allocation, risk mitigation, and ROI metrics, building and maintaining dashboards for sprint progress, delivery metrics, and workload visibility using tools such as Jira dashboards and Smartsheets, and providing regular updates to executive leadership with tools such as Jira and Adobe Workfront
• Establish and maintain quality assurance processes for web development projects, including user acceptance testing, accessibility compliance (WCAG 2.2), and performance optimization
• Serve as the primary point of contact for status updates on development requests, proactively communicating progress, risks, blockers, delays, and tradeoffs to stakeholders; provide regular updates and track and communicate KPIs related to delivery efficiency, ensuring clear expectations on timelines and alignment across stakeholders

Web Project Manager

Customer Support

• Work in partnership with the Literacy Pilot Team to support and further develop sales opportunities
• Present and lead literacy pilot implementation training for leadership, coaches, interventionists, and teachers
• Fulfill ongoing consultation and coaching check-ins aligned to product pilots
• Assist with literacy product overviews, pilot trainings and ongoing pilot support to K-12 administrators and teachers
• Assist in the development of sales support materials to reflect the best positioning and messaging of Amplify programs
• Maintain knowledge and expertise in K-12 educational trends
• Participate in Amplify pilot training and build knowledge as an Amplify-branded trainer and presenter
• Ability to collaborate, work on a team, take direction, and implement the pilot team plans
• Engage is conversational intelligence –asking good questions and listening actively while speaking.

Associate Pilot Support Specialist, Literacy

Manager

• Lead and mentor a team of developers and administrators
• Oversee the recruitment, training, and development of team members
• Manage the end-to-end development lifecycle for ERP, HRIS, and financial systems
• Establish and enforce coding and quality standards for system development and deployment
• Oversee regular audits and assessments to ensure the reliability and performance of business systems
• Develop and manage project resource estimates, budgets, and associated costs
• Drive ongoing enhancements in system performance and implement best practices for project management
• Lead the evaluation and implementation of AI-driven solutions to modernize the technology stack

Development Manager – ERP, HCM

Director

• Lead the strategic execution of our People tech stack and process automation
• Partner with leadership across People and Data teams to deliver high-impact workforce analytics
• Eliminate workflow friction by automating manual processes
• Architect a digital ecosystem that fuels organizational productivity
• Move comfortably between strategic planning and operational execution

Senior Director, Technology & Analytics

Designer

• Execute work plans as directed by the Professional Development team and manage work to meet deadlines.
• Develop high quality, relevant professional development session resources that translate into measurable improvements in instruction and student achievement.
• Curate key curricular supports in collaboration with the Professional Development team.
• Partner with cross-functional teams to ensure smooth logistics for professional development sessions, including supporting project plans and creating accompanying resources.

Specialist, PD Design, Literacy, Digital PD – Part-time, Contractor

Scrum Master

• Facilitate product setup, updates, and deactivation initiatives across Editorial, Marketing, Supply Chain, Finance, and Product teams
• Translate business requirements received through JIRA intake into structured epics and tasks
• Serve as Scrum Master for PDI departmental workflows
• Manage and optimize JIRA boards and workflows
• Report on velocity and capacity metrics to set clear expectations
• Monitor, analyze, and respond to JIRA dashboards and metric reporting

Project Manager / Scrum Master, Product Data Integrity

Product Manager

• Craft Strategic Roadmap: Work with data impact partners, data teams and other key stakeholders to build a product roadmap aligned to company objectives.
• Ensure it is strategically prioritized to realize meaningful data impact in schools across the country and at Amplify.
• Embody user empathy: Embrace requirement gathering; discover the user stories behind the data needs and requests we hear.
• Ensure we are delivering a true solution to our users.
• Deliver Compelling Data Solutions: Take responsibility for successful delivery of quarterly projects, including establishing best agile practices.

Operations

• Generate and issue accurate, timely invoices using NetSuite
• Review customer payments, reconcile discrepancies, and support accounts receivable aging and collections processes
• Partner with Sales to ensure billing accuracy, using Salesforce to track customer accounts and purchase orders
• Collaborate with the Accounts Receivable team to resolve billing inquiries, payment discrepancies, and collections issues
• Work cross-functionally to improve billing processes and ensure compliance with company policies

Billing Operations Specialist

Full-stack Engineer

• Design, build, and maintain high-quality, scalable software solutions that support Amplify’s learning platform
• Develop and integrate AI-driven features to support classroom orchestration, lesson planning, customization, and teacher coaching
• Write and maintain TypeScript code across front-end and back-end systems, including automated tests and supporting tooling
• Review code and contribute to best practices, ensuring clean, maintainable, and efficient solutions
• Partner with DevOps to support deployment, monitoring, and infrastructure reliability
• Ensure software performs reliably in real classroom environments through proactive testing and monitoring
• Collaborate within a strong engineering culture by participating in code reviews and team learning initiatives
• Leverage modern AI-assisted development tools to improve efficiency and innovation

Software Engineer – Contractor

Systems Engineer

• Partner with Product Owner (People Tech) and People Operations stakeholders to define and prioritize the product vision for HCM functions, including Total Rewards, Talent Acquisition, Talent Management, and Time & Attendance.
• Proactively conduct requirements walkthroughs and workshops to clarify needs with development and business teams.
• Accurately identify and document all key use cases and functional requirements to support the People Tech roadmap.
• Acquire requirements for sophisticated system improvements (specifically within Workday and integrated systems) and document them in the format of user stories and acceptance criteria.
• Build business and technical workflows that support and outline the processes the business follows to perform its functions, specifically focusing on the employee lifecycle and HR compliance.
• Review processes and procedures and provide recommendations to the People Operations team regarding ways to optimize efficiencies and standardize data integrity.
• Facilitate communication across departments to identify potential changes to upstream or downstream processes that impact Payroll, Benefits, and HR Reporting.
• Partner with the People Tech Product Owner to manage the details of requirements (epics and user stories) within the backlog, ensuring user stories are aligned to business personas.
• Perform and facilitate User Acceptance Testing (UAT) for initial implementations and Workday upgrades.
• Create comprehensive test plans that align test cases with business requirements and acceptance criteria.
• Prioritize information for Change Control meetings and acquire vital approval for the release and deployment of system changes.
• Leverage various datasets to solve complex issues and drive business decisions, ensuring strict confidentiality regarding sensitive employee and contractor data.
• Troubleshoot and resolve issues relating to the configuration of Workday and associated People Technology systems.
• Collaborate with Product Owners to scope strategic initiatives and assess technical feasibility.
• Research industry standard best practices for HRIS/HCM processes (e.g., privacy regulations, payroll automation) and proactively propose system enhancements that align the People Team with industry standards.

Business Systems Analyst, People Technology

Learning and Development

• Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
• Maintain a strong understanding of operational processes to support scheduling and execution
• Navigate tools and systems efficiently to manage workflows with speed and accuracy
• Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
• Confirm session details with school leaders across various levels
• Maintain accurate customer and session data in Salesforce in alignment with established SLAs
• Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
• Maintain a strong understanding of assigned products and related professional development offerings

Professional Development Operations Manager

• Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows
• Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding
• Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity
• Partner with Customer Success to design and configure system workflows, including Risk CTAs, success plans, CSQLs, health scorecards, mitigation playbooks, and timeline documentation
• Monitor, identify, and resolve production issues across Salesforce, Gainsight, and integrated applications
• Align the technology stack with company strategy and long-term business goals
• Collaborate with Business Systems Product Owners and system owners across the enterprise to identify and implement process improvements, data structure changes, and platform updates
• Partner cross-functionally with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap
• Use data-driven insights to navigate competing stakeholder priorities, build consensus, and align teams around shared goals
• Lead product delivery within an Agile/Scrum framework by managing and prioritizing the backlog, balancing high-impact initiatives with incremental enhancements
• Write clear and actionable user stories and requirements to support development and delivery
• Collaborate with development and system administration teams to deliver high-quality solutions on time, with appropriate documentation and controls
• Support both Agile and waterfall delivery models, ensuring alignment to product and business needs
• Partner with business analysts to translate requirements into epics and user stories aligned with delivery timelines and team agreements
• Develop and maintain product documentation, training materials, and change management plans
• Plan, facilitate, and monitor User Acceptance Testing (UAT) for implementations, enhancements, and system upgrades
• Establish and report on system performance metrics, including usage, engagement, and effectiveness
• Analyze product performance and user feedback to inform continuous improvement and future roadmap decisions
• Act as the primary liaison with Customer Success platform vendors, providing strategic input and advocating for enhancements aligned with business needs
• Pilot and integrate AI productivity tools to improve requirement quality, identify gaps, and map cross-system dependencies prior to development