Amplify

Product Specialist

• Work in partnership with sales staff to develop, support, and close sales opportunities
• Work in partnership with the literacy product specialist team to support and develop active sales opportunities
• Present the literacy suite of Amplify materials to administrators and teacher committee teams
• Assist in the development of sales support materials to reflect the best positioning and messaging of Amplify programs
• Support and assist with product training for members of the Sales team
• Participate in Amplify Professional Development training
• Maintain knowledge and expertise in K-8 educational trends
• Develop customer-facing workshops that position Amplify solutions in pre-sales opportunities.

Associate Product Specialist, Literacy – Contractor

Artificial Intelligence

• Lead the AI Transformational team to identify, prioritize, and implement high-impact AI initiatives that drive productivity, quality, and efficiency
• Serve as an internal AI champion, leading iterative discovery engagements to assess business processes and develop actionable AI solutions and recommendations
• Evaluate the AI vendor landscape and emerging technologies to determine feasibility and alignment with business objectives
• Manage a small team of AI technical business analysts, technical lead, and other support resources (e.g., consultants/contractors) to ensure department and enterprise objectives are successfully met
• Establish and manage an enterprise AI intake and prioritization framework aligned with broader technology initiatives
• Lead the decision-making process to prioritize major AI initiatives and ensure transparency with senior business and technology leaders
• Collaborate with Business Systems Product Owners and other business leaders to align quarterly roadmaps with AI initiatives, identifying potential overlaps, conflicts, and other constraints, and ensuring resources, schedules, and objectives are understood, risks are mitigated, and conflicts and friction are minimal between teams
• Establish governance frameworks addressing AI-specific risks, including data privacy, security, ethical considerations, and organizational impact
• Partner with Engineering and Research & Measurement teams to leverage senior AI engineers to develop possible technical solutions and approaches (e.g., buy off-the-shelf products vs. custom builds); and where applicable, partner with engineering on the design, development, and optimization of AI-based solutions
• Develop and execute an enterprise AI literacy strategy, equipping leaders and teams with knowledge of AI capabilities, risks, and implementation best practices
• Develop KPI’s to measure the success of implemented solutions against the proposed returns
• Ensure the selected and implemented technology aligns with Amplify’s technological standards and meets or exceeds architectural best practices, as well as security and privacy policies and procedures
• Additionally, ensure decisions made support the current and long-term company strategy and goals

Senior Director, AI Transformation

Learning and Development

• Ensure educators successfully implement Amplify programs by operating as expert coach-practitioners
• Facilitate high-quality professional development in a Literacy or STEM program for teachers and school leaders
• Train, develop, and coach a cohort of approximately 20-40 PLS
• Deliver remote and onsite professional development for approximately 30-40 educators throughout the year
• Engage in internal professional development for continuous improvement
• Coach and develop a cohort of contractor PLS through best practices
• Create and implement targeted learning plans based on feedback and observations
• Support the Professional Development team in special projects

Lead Professional Learning Specialist, Literacy

Risk

• Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems.
• Establish accountability frameworks and partner with content owners to ensure governance guidelines are applied consistently.
• Align system-level configurations, permissions, and workflows with organizational KM standards and data governance practices.
• Partner with an initial group of content owners and system owners across key enterprise tools, serving as the primary liaison to ensure alignment and collaboration.
• Work closely with system owners to regularly review and maintain content accuracy, currency, and structure.
• Identify gaps, overlaps, and redundancies across content repositories to improve enterprise-wide knowledge consistency.
• Oversee the periodic review and validation of key content and documentation.
• Support content owners in applying KM best practices, including tagging, metadata, and archiving processes.
• Implement version control and deprecation routines to ensure content remains up-to-date and relevant.
• Partner with the AI and Enterprise Search teams to improve searchability, metadata accuracy, and tagging effectiveness.
• Maintain and refine existing guidance, documentation, and training resources to ensure ongoing alignment with Knowledge Management standards and evolving system needs.

Knowledge Governance Manager

Support Engineer

• Deliver high-touch, white-glove support to Amplify Strategic Accounts customers.
• Provide technical support to specific Amplify customers via incoming calls, emails, and chat sessions across multiple platforms and systems.
• Partner closely with the Strategic Technical Onboarding team.
• Create and track support tickets for each issue with high-level detail, log all contacts, properly categorize issues, and follow up appropriately.
• Manage a high volume of support tickets while maintaining quality and responsiveness.
• Research solutions to customer questions and problems using the Knowledge Base or other relevant materials and provide timely follow-up for unresolved issues.
• Collaborate with teammates and other departments when working towards issue resolution.
• Demonstrate expertise with Amplify’s suite of products and systems.
• Provide actionable insights to improve the strategic customer support experience.
• Develop and manage key relationships with strategic customers.

Strategic Services Support Analyst

Customer Support

• Accurately input and update data in databases, spreadsheets, and other data repositories.
• Regularly audit and verify the integrity of data to ensure accuracy and consistency.
• Resolve any discrepancies or errors in the data and take corrective actions.
• Communicate project timelines and updates to various stakeholders.
• Coordinate, organize, and prioritize multiple tasks/priorities in a fast-paced environment during benchmark periods.
• Implement and enforce data quality standards and protocols.
• Ensure data accuracy, integrity, and accessibility across all organizational systems.
• Analyze datasets to identify trends, insights, and opportunities for operational improvement.
• Collaborate with relevant stakeholders to improve data quality processes.
• Conduct regular data analysis to identify trends, opportunities, and areas for operational improvement.
• Work closely with other teams, such as Business Systems, Product Data Integrity, IT, Human Resources, etc. to understand data requirements and ensure data consistency.
• Generate and distribute routine reports based on established schedules.
• Assist in the development of custom reports for special projects across CX.
• Create automated reporting processes where possible to streamline data delivery to stakeholders and increase efficiency.
• Create and maintain comprehensive documentation related to data entry procedures and standards.
• Train new staff on data entry procedures and best practices to ensure accurate and efficient data entry.
• Implement and adhere to data security and privacy policies to ensure the protection of sensitive information.

Data Coordinator, Customer Experience

Data Analyst

• Support the Sales team with uncovering insights that shape sales strategy and budget management.
• Collect, analyze, and model sales and financial data to identify trends, improve forecasting accuracy, and enhance reporting.
• Works with ETL/ELT pipelines and relational/dimensional data models to ensure data accuracy and consistency.
• Gather sales data from various channels to analyze performance, trends, and patterns.
• Assist with the calculation of sales commissions and provide analytical support for sales programs.
• Build and maintain dashboards and BI reports that tell compelling stories with data.
• Communicate complex findings clearly to non-technical partners and contribute to a data-driven culture.

Data Analyst – Contractor

Sales

• Collaborate with team members to provide administrative support (i.e., sales tracking, district research, inputting and updating data in CRM databases such as SFDC and spreadsheets)
• Assemble marketing materials and targeted collateral for mailings and presentations
• Support account executives with events and conferences (i.e., procure samples, collateral, set-up and breakdown of the event, ordering food)
• Assist Amplify Sales Account Executive(s) with school visits and product drop-offs when appropriate and in accordance with company safety guidelines

Sales Assistant, Part-Time, Contractor

Recruitment

• Respond promptly, kindly, and accurately to incoming candidate inquiries via email
• Review and score written application responses using a provided rubric
• Support interview scheduling and related logistics
• Maintain accurate and up-to-date candidate application status data
• Support event planning, logistics, and preparation as needed
• Perform other duties as assigned by the manager

PD Training and Development Coordinator – Contractor

Technical Customer Success

• Lead live onboarding calls with new Amplify customers via Zoom
• Own the end-to-end onboarding process from initial setup to go-live
• Implement and customize Amplify using HTML and CSS when needed
• Work directly in customer Shopify merchants to ensure correct installation and configuration
• Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
• Clearly explain technical concepts to non-technical customers
• Coordinate with Product and Engineering to resolve bugs or complex issues
• Document onboarding steps, customer configurations, and edge cases
• Identify recurring onboarding challenges and suggest process or tooling improvements
• Ensure customers feel confident, supported, and ready to launch with Amplify

Technical Onboarding Manager

Supply Chain

• Manage product specifications, bills of materials and procurement of sample and pilot products from Amplify's preferred supplier base.
• Enter and maintain Purchase Orders for manufacturing and assembly into ERP and attach all quotes and back-up correspondence.
• Enter item receipts from suppliers and assist the Accounts Payable / Finance team with invoice reconciliation and audits.
• Lead all aspects of sample manufacturing, inventory and distribution for major sales campaigns or events.
• Work with Inventory Management to ensure stock levels are sufficient and to place replenishment manufacturing orders as necessary.
• Liaise manufacturing supplier relationships and all open orders / work-in-process to confirm supply order schedules.
• Work with manager to ensure there are redundant manufacturing capabilities across the supply base.
• Collaborate with manager on all new manufacturing projects including specification assignment, BOM creation, supplier selection, RFQ and submission of prototypes for approval.
• Collaborate with suppliers to confirm quality standards are being met and resolve all defective product claims.
• Assist with the management of State Depository relationships.
• Oversee inventory transfers to move physical goods from warehouse locations to Depositories and enter receipts.
• Oversee the end-to-end Depository workflow and assist sales support with specific customer requirements.
• Meet with Depository teams regularly and ensure inventory & Sale reports are received on schedule and distributed to appropriate team members.
• Work with Amplify Accounts Receivable to confirm payments are received from depositories and align with depository-specific Opportunities in Sales Force and their corresponding Sales Orders in Netsuite.
• Analyze data to identify problematic processes within the supply chain (supplier performance, internal relationships, team methodology, etc.) and suggest improvements.
• Work with key partners to monitor and evaluate efficacy of solutions and iterate until desired outcomes are achieved.

Supply Chain Analyst, Manufacturing and Procurement

• Work in partnership with sales staff to develop, support, and close sales opportunities
• Support and develop active sales opportunities, partnering with educators through the curriculum review process
• Leverage the suite of Amplify Literacy materials to strategically position Amplify Literacy solutions
• Assist in the development of sales support materials
• Support and assist with product training for members of the Sales team
• Maintain knowledge and expertise in K-8 educational trends
• Develop customer-facing workshops that position Amplify solutions

Product Specialist – Literacy Pilots

• Work in partnership with sales staff to develop, support, and close sales opportunities
• Work in partnership with the product specialist team to support and develop active sales opportunities
• Present the suite of Amplify Literacy materials to administrators and teacher committee teams
• Assist in the development of sales support materials to reflect the best positioning and messaging of Amplify programs
• Support and assist with product training for members of the Sales team
• Participate in Amplify Professional Development training and build knowledge as an Amplify-branded trainer and presenter
• Maintain knowledge and expertise in K-12 Literacy educational trends
• Work independently and effectively collaborate across teams
• Develop customer-facing workshops that position Amplify solutions in pre-sales opportunities
• Work with Sales Enablement to create competitive Literacy content for the sales team

Product Specialist, Literacy

Analyst

• Provide high-quality, timely support to Amplify customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems
• Employ effective questioning techniques and strong attention to detail to validate the customer’s issue and provide an accurate, timely resolution with empathy
• Create and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriately
• Effectively manage a high volume of support tickets
• Research solutions to customer questions and problems using Amplify’s Knowledge Base and other available resources
• Manage a small team of contracted agents during peak onboarding season; support training, provide coaching, and handle discrete escalations.
• Review and approve timecards for contractors, monitor overtime, and ensure adherence to scheduled hours.
• Effectively collaborate and communicate with leadership and other team managers to share best practices and improve the overall performance of the Support Services team.
• Build a strong team culture that focuses on inclusiveness and cohesiveness.
• Develop expertise with Amplify’s suite of products and systems

Associate Product Specialist, Literacy – Contractor

Senior Director, AI Transformation

Lead Professional Learning Specialist, Literacy

Knowledge Governance Manager

Strategic Services Support Analyst

Data Coordinator, Customer Experience

Data Analyst – Contractor

Sales Assistant, Part-Time, Contractor

PD Training and Development Coordinator – Contractor

Technical Onboarding Manager

Technical Onboarding Manager

Supply Chain Analyst, Manufacturing and Procurement

Product Specialist – Literacy Pilots

Product Specialist, Literacy

Support Services Analyst