Customer Success Manager

Amplify

Customer Success Manager guiding merchants through onboarding and growth at Amplify. Collaborating with Product and Engineering in a fully remote environment aligned with U.S.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead onboarding calls and get new customers live smoothly
Own the end-to-end onboarding process from initial setup to go-live
Proactively check in to drive adoption, AOV lift, and retention
Spot opportunities to expand bundle and upsell strategies, and bring them to merchants
Help configure Amplify in customer Shopify stores and troubleshoot common issues
Implement and customize Amplify using HTML and CSS when needed
Clearly explain how things work to non-technical customers
Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs
Document customer configurations, edge cases, and success playbooks
Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements

What you’ll need

Excellent written and spoken English with confidence leading customer-facing Zoom calls
2+ years in customer success, account management, or a similar customer-facing role
Proactive and self-directed: you reach out before you're asked
A track record of driving retention, adoption, or account growth
Strong attention to detail and comfort working in live customer environments
Customer-first mindset with patience and empathy
Ability to manage live meetings and asynchronous work
Reliable internet connection and a quiet remote work environment
Availability aligned with U.S. business hours
Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help
Experience with Shopify, Liquid, or e-commerce storefronts preferred
Previous experience in SaaS or e-commerce is a plus

Benefits

Comp & perks

Competitive compensation, with bonuses tied to company performance
Fully remote work with a collaborative and supportive team
Ownership over customer onboarding and go-live success
Hands-on experience with Shopify and a fast-growing SaaS product
Clear processes, training, and room to grow into senior onboarding or solutions roles

ATS Keywords

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Hard Skills & Tools

HTMLCSSCustomer OnboardingE-commerce SolutionsAccount GrowthTroubleshootingDocumentationConfiguration ManagementZoom MeetingsSaaS Experience

Soft Skills

Proactive CommunicationAttention to DetailEmpathyPatienceSelf-Direction