Intermediate Customer Success Manager
Absolute Security
LinuxMacOS
Senior Customer Success Manager
Athennian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Own and develop a book of business that consists of our most strategic customer accounts.
- Host high-value EBRs with key stakeholders and executives, showcasing product value and adoption opportunities.
- Educate and empower users to achieve desired outcomes in the platform.
- Identify and pursue big-ticket revenue opportunities within existing accounts.
- Advocate for the customers internally, communicating with teams to identify opportunities for growth and retention.
- Lead key initiatives involving various internal and external stakeholders.
- Support in developing strategies, systems, and playbooks to be used across the Customer Success organization.
- Mentor other CSMs in various activities to boost team efficiency.
- Attend industry events and networking opportunities to improve relationships with current and potential customers.
Requirements
- A proven track record working in a B2B SaaS environment with at least 5 years of working in a Customer Success role
- You’re an expert at building, maintaining, and developing relationships with various stakeholders by running thoughtful discovery, aligning key goals, and consistently delivering high value outcomes.
- You’re tactical with the words you use, both verbal and written, and can communicate complex ideas clearly and concisely.
- You’re a workflow guru and use the systems around you to elevate your performance. In doing so, you think deeply about how processes work and have a keen eye for identifying bottlenecks and issues.
- You actively voice your ideas and set the standard for your team. With that, you care deeply about the growth and enablement of your team and prioritize supporting those around you.
- You have the ability to identify what’s most important at any time and can flexibly switch between key activities to ensure you’re delivering the most value possible.
- You keep a close eye on the ROI of your time and continually look to find different avenues to accomplish your goals.
Benefits
- Generous vacation, flex, and sick days, plus a paid winter holiday shutdown so everyone can recharge.
- Comprehensive medical, dental, and vision coverage, group life, RRSP, LTD, AD&D, EFAP, and stock options. Canadian employees also have access to Maple virtual healthcare.
- Parental leave that includes two fully paid weeks plus a $500 weekly top-up for up to 20 weeks, a one-time $500 home office allowance, clear career pathing, and in-person summits that bring our remote team together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaSCustomer Successrelationship buildingdiscoverystrategic account managementrevenue opportunity identificationprocess improvementteam mentoringcommunicationROI analysis
Soft skills
tactical communicationclear and concise communicationteam supportflexibilityproblem-solvingstakeholder managementleadershipnetworkingcustomer advocacyefficiency enhancement
