Athennian

Customer Success Manager

• Own and develop a book of business that consists of our most strategic customer accounts.
• Host high-value EBRs with key stakeholders and executives, showcasing product value and adoption opportunities.
• Educate and empower users to achieve desired outcomes in the platform.
• Identify and pursue big-ticket revenue opportunities within existing accounts.
• Advocate for the customers internally, communicating with teams to identify opportunities for growth and retention.
• Lead key initiatives involving various internal and external stakeholders.
• Support in developing strategies, systems, and playbooks to be used across the Customer Success organization.
• Mentor other CSMs in various activities to boost team efficiency.
• Attend industry events and networking opportunities to improve relationships with current and potential customers.

Senior Customer Success Manager

Operations

• Own day-to-day IT support and ticket management, ensuring timely and effective resolution of employee requests and incidents.
• Provide technical support across devices, software, and network environments.
• Manage onboarding/offboarding processes, including account setup, system access, and workstation provisioning for remote staff.
• Administer and maintain Google Workspace, MDM platforms (Jamf, Rippling), and endpoint security tools.
• Manage identity and access controls (SAML, MFA, and least-privilege principles).
• Oversee the full lifecycle of IT assets, including procurement, deployment, and tracking.
• Automate routine tasks using scripts (Python, PowerShell, Bash, etc.)
• Partner with DevOps and Security to ensure secure configurations, patching, and adherence to company security standards.
• Support audit and compliance activities by maintaining accurate documentation of systems and controls.
• Proactively identify and address vulnerabilities, ensuring data integrity and device compliance.
• Maintain clear, process-driven documentation for IT operations, troubleshooting guides, and SOPs.
• Continuously refine IT processes to improve efficiency, consistency, and the overall employee experience.

Systems & IT Operations Specialist

DevOps Engineer

• Athennian increases trust in business; products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information
• Build and maintain cloud based infrastructure
• Collaborate with engineering teams to solve operational problems and design and implement solutions, tools and practices to increase operational productivity at large scale
• Promote collaboration between engineering to allow for delivery and management of services
• Work closely with Engineering stakeholders to design and maintain a reliable, scalable and secure platform
• Optimize existing deployment tooling and infrastructure; create and maintain CI/CD pipelines; optimize infrastructure for cost or performance
• Identify areas for improvement and implement solutions
• Provide DevOps domain expertise for existing projects and new initiatives
• Set up and maintain test environments for manual and automated testing
• Conduct and analyze results of vulnerability scanning and penetration testing and action findings
• Plan and perform ongoing routine application maintenance tasks
• Participate in on-call rotations for monitoring and alerting
• Identify cost saving opportunities within our infrastructure