Prompt Therapy Solutions Inc

Customer Success Manager

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Provide evening/overnight support coverage via our email support channel, ensuring timely and accurate handling of all customer inquiries and release-related issues.
• Work primarily within the clinical side of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-related billing issues.
• Troubleshoot software issues, gather detailed replication steps, and write clear, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions.
• Proactively identify and escalate urgent issues that impact production environments or multiple customers.
• Contribute to internal process improvements and knowledge base updates to enhance support efficiency and scalability.
• Promote customer satisfaction and advocate for an exceptional experience by understanding each customer’s unique needs, delivering value in every interaction, and identifying opportunities to enhance our product and service features.
• Take on tasks beyond defined job responsibilities as needed, demonstrating adaptability and a willingness to contribute to broader team goals.
• Collaborate closely with the rest of the CX team to ensure seamless transition of evening activity and follow-ups.

Client Experience Manager – Full-Time, Evenings/Overnight Shift, Flexible Schedule, B2B SaaS

Business Analyst

• Serve as the primary architect and SME for Metabase (our primary BI tool), developing and maintaining complex dashboards to track KPIs.
• Analyze and interpret specialized healthcare data, with a heavy focus on clinical and financial healthcare reporting (e.g., claims data, denial rates, therapist utilization, and clinical outcomes).
• Perform rigorous data validation to ensure data integrity and accuracy across all internal and external reporting.
• Partner directly with multiple departments to create recurring dashboards that track company-wide progress toward strategic initiatives and financial KPIs.
• Centralize data from multiple sources (CRM, HelpDesk, Task Management, Pendo) to build comprehensive performance dashboards for Customer Success and other service leadership teams.
• Act as the technical Data SME during sales cycles for the Prompt BI platform, conducting high-level technical demos, identifying expansion opportunities, and partnering with Account Executives and CSMs to win deals.
• Support enterprise, mid-market, and small-market clients by providing expert-level guidance, training, and tailored reporting solutions on the Prompt BI platform.
• Build and maintain strong, consultative relationships with client leadership, translating their clinical and financial business needs into technical data solutions.

Healthcare Data Analyst

Operations

• Support High-Priority Strategic Initiatives: Partner closely with the Vice President of Operations to scope, coordinate, and execute strategic projects across the business. Help ensure priorities are well-defined, workstreams stay on track, and stakeholders remain aligned.
• Cross-Functional Project Management: Support the VP of Operations in managing cross-functional initiatives involving teams such as Sales, Marketing, Customer Success, Product, Finance, and Operations. Facilitate communication, track progress, identify blockers, and drive follow-through.
• Ad Hoc Strategic Projects: Jump into ambiguous or time-sensitive projects as needed, quickly developing context, organizing workstreams, and helping move initiatives from idea to execution.
• Pricing & Packaging Support: Assist with strategic work related to Prompt’s go-to-market motion, including pricing, packaging, segmentation, competitive positioning, and related business analysis.
• Market Research: Conduct research on industry trends, customer segments, competitors, market dynamics, and new opportunities. Translate findings into clear, actionable summaries for leadership.
• TAM & Market Opportunity Analysis: Support total addressable market analysis and related strategic assessments to help evaluate growth opportunities, new market verticals, and potential expansion areas.
• New Market Vertical Exploration: Help assess potential new markets or customer segments by researching market size, customer needs, competitive landscape, operational complexity, and strategic fit.
• Data-Driven Decision Support: Use data to support strategic recommendations, business cases, and operational decisions. Build analyses that help leadership evaluate opportunities, tradeoffs, and risks.
• Reporting & Synthesis: Gather inputs from internal systems, stakeholders, and external sources, then synthesize information into concise updates, memos, presentations, and recommendations.
• AI-Enabled Research & Analysis: Use AI tools effectively to accelerate research, structure analysis, summarize information, and improve the quality and speed of strategic work.
• Ambiguity Management: Bring structure to undefined problems by clarifying objectives, identifying key questions, organizing next steps, and driving work forward with limited direction.
• Operational Cadence & Accountability: Help create lightweight systems for tracking projects, decisions, owners, timelines, and follow-ups across strategic initiatives.
• Resourceful Execution: Approach new problems with curiosity, judgment, and initiative. Be willing to move fluidly between high-level strategic thinking and detailed execution.

Strategic Operations Associate

Account Executive

• Build and manage relationships with key healthcare accounts, including chiropractic clinics and practices, and develop a deep understanding of their EHR needs.
• Identify new sales opportunities through market research and client interactions.
• Develop and execute account plans to achieve revenue targets and maximize customer satisfaction.
• Collaborate with the sales, marketing, and development teams to create and deliver compelling EHR product demonstrations and proposals.
• Maintain accurate and up-to-date records of all sales activities and customer interactions in our CRM system.
• Provide regular reports and forecasts to the sales management team on sales pipeline and revenue projections.
• Self-generate pipeline via outbound efforts while also managing inbound leads.
• Ensure timely delivery of our EHR software products and services to customers.
• Attend healthcare industry events and conferences to stay up-to-date on market trends and competitive landscape.

Account Executive, Chiropractic

• Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
• Assist sales as needed on the sales cycle for mid market prospects
• Assist sales and other departments as needed as a product specialist on our billing platform for mid market teams
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise
• Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
• Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making.
• Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
• Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
• Establish and nurture relationships with client stakeholders and billing personnel.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Provide guidance and expertise to billing success managers/team members and interdepartmental partners

Senior Billing Success Manager – B2B SaaS

General Counsel

• Draft, review, and negotiate a broad range of commercial contracts, including:
• Customer agreements (SaaS subscriptions, licensing, and service terms)
• Vendor and supplier contracts
• Non-disclosure agreements (NDAs)
• Business Associate Agreements (BAAs)
• Partner and reseller agreements
• Collaborate with Sales, Finance, Operations, and Product teams to align contract terms with business goals.
• Advise internal stakeholders on contract interpretation, risk mitigation, and compliance matters.
• Maintain and improve contract templates, playbooks, and negotiation processes.
• Support legal operations and continuous improvement of contract management systems.
• Stay current on legal developments relevant to SaaS, data privacy, and healthcare compliance.

Corporate Counsel – Commercial Contracts, B2B SaaS

• Build deep, trust-based relationships with clients by serving as their primary strategic partner post–go-live, supporting them across clinical, administrative, and billing workflows.
• Own the client relationship for Prompt + Prompt RCM users—acting as the go-to liaison for all revenue cycle, clinical operations, and platform-related questions after onboarding.
• Develop a thorough understanding of each client’s business goals, clinical model, and operational processes in order to provide relevant, high-impact guidance that drives measurable outcomes.
• Host regular client cadence meetings (e.g., monthly business reviews) to review account performance, discuss open items, address questions, and uncover upsell opportunities with the software CSM.
• Monitor and respond to client support inquiries—triaging, resolving, or escalating issues submitted through our support channels.
• Support clients through clinical and billing workflows, including documentation expectations, claim lifecycle questions, payment delays, and denial trends—leaning on your clinical expertise and collaborating with the RCM Ops team when needed.
• Analyze client performance data and KPIs to identify risks, opportunities, and areas for improvement; present insights and action plans during client check-ins.
• Identify and manage churn indicators, coordinating internal responses and working closely with leadership to protect at-risk accounts.
• Maintain expert-level knowledge of Prompt’s software and RCM offering—including ongoing updates—to confidently educate and consult clients on how to get the most out of the platform.
• Collaborate cross-functionally with internal teams (RCM Ops, Support, Product, Engineering, and Success) to ensure seamless delivery, accurate billing execution, and client satisfaction.
• Champion client feedback, advocate for process improvements, and contribute to team-wide strategies that improve client experience and retention.

RCM Client Success Manager – B2B SaaS

Support Engineer

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues
• Reproduce, debug, and identify root causes of issues in production and development environments
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues
• Write performant scripts and database queries to resolve issues and respond to stakeholder requests

DevOps Engineer

• Directly manage a team of 5 other engineers, including weekly 1:1s, performance reviews, coaching/mentorship, and strategic prioritization
• Mentor up and coming engineers
• Participate and contribute to the Code Review process
• Participate in the on-call rotation
• Lead team syncs, retrospectives and other team-based ceremonies
• Conduct technical interviews with candidates to help build the Prompt Team
• Design, implement, and manage infrastructure for our cloud-based platforms (AWS)
• Create and automate deployment pipelines using CI/CD tools (Gitlab / Github Actions)
• Build, maintain, and scale containerized applications with Docker and ECS/Fargate.
• Ensure system scalability, availability, and reliability through proactive monitoring and automation.
• Troubleshoot issues in both production and development environments.
• Work closely with development teams to enhance performance, security, and maintainability.
• Manage and optimize infrastructure as code.

Senior DevOps Engineer, Team Lead

Business Development Rep

• Conduct targeted outreach to healthcare facilities, leveraging cold calling, emailing, and social media strategies to generate leads.
• Schedule and present product demos, tailoring each presentation to highlight benefits specific to the prospect’s needs.
• Collaborate with our sales, marketing, and product teams to refine strategies and share insights from the field.
• Attend industry conferences and workshops, enhancing your knowledge and network within the healthcare space.

Business Development Representative – Hybrid, B2B SaaS

• Design, implement, and manage infrastructure for our cloud-based platforms (AWS)
• Create and automate deployment pipelines using CI/CD tools (Gitlab / Github Actions)
• Build, maintain, and scale containerized applications with Docker and ECS/Fargate.
• Ensure system scalability, availability, and reliability through proactive monitoring and automation.
• Troubleshoot issues in both production and development environments.
• Work closely with development teams to enhance performance, security, and maintainability.
• Manage and optimize infrastructure as code.