Prompt Therapy Solutions Inc

Support Engineer

• Manage Help Scout and Accounts Receivable processes from start to finish.
• Execute invoicing processes with extreme precision.
• Handle tense interpersonal situations with tact.
• Partner with Sales and Success teams to handle customer education and support.
• Proactively identify patterns in support tickets to scope issues.

Financial Customer Support Analyst

Growth Marketing

• Own growth outcomes end-to-end
• Take a goal such as conversion, retention, or expansion and design the plan, coordinate execution, and drive the result.
• Define success metrics, set targets, and build the operating rhythm to hit them, including tracking, reviews, and iteration.
• Identify drop-offs across the funnel, from lead to opportunity to close, and from onboarding trials to activation to expansion revenue.
• Use qualitative and quantitative inputs such as product data, CRM signals, win/loss insights, and support themes to pinpoint where effort will matter most.
• Run growth projects across Product, Sales, Customer Success and Account Management, Creative, and RevOps teams while keeping work scoped, prioritized, and unblocked.
• Drive alignment through clear briefs, timelines, decision-making, and leadership.
• Create scalable systems such as lifecycle sequences, launch checklists, expansion programs, dashboards, experiment templates, and enablement kits.
• Turn successful tests into repeatable motions that compound over time.
• Develop materials that improve conversion and execution, including messaging and positioning, pitch decks, one-pagers, FAQs, talk tracks, objection handling, and customer stories.
• Ensure customer-and-prospect-facing teams have what they need to deliver consistent messaging and outcomes.
• Run experiments with clear hypotheses, lightweight execution, and rapid learning loops.
• Make decisions with imperfect data, then refine quickly based on results.
• Provide feedback, coaching, and structure to help junior marketers ship better work faster.
• Model strong prioritization and clear thinking for cross-functional partners.

Growth Marketing Lead

Financial Planning and Analysis

• Manage high-volume data architecture within NetSuite to ensure revenue is captured, billed, and reported accurately.
• Develop a deep understanding of the end-to-end revenue generation cycle. Ensure that what is promised in Sales contracts is accurately reflected in billing and tracked properly in the data sets.
• Implement a "Zero-Error" framework through regular system audits. Deliver post-billing accuracy reports that identify root causes of discrepancies and implement permanent systemic fixes.
• Act as the primary internal consultant for the Customer Finance team, identifying manual "bottlenecks" and replacing them with automated workflows to drive team scalability.
• Lead the integration and optimization of tools like Pendo and NetSuite to automate customer communications and billing notifications, reducing manual outreach.
• Oversee the creation and maintenance of a robust "Knowledge Base" in Notion/HelpScout, ensuring all Customer Finance processes are documented for business continuity and training.
• Continue developing the Customer Finance team into a high-output unit by providing dedicated coaching, identifying individual growth paths, and setting clear KPIs for performance.
• Identify departmental gaps (staffing, tools, or training) and work with leadership to resolve them, ensuring the team remains agile as volume increases.
• While overseeing the department, you will personally own high-complexity billing cycles to maintain a "pulse" on system performance and team requirements.
• Build and maintain high-level partnerships with Sales, Legal, Customer Success (CS), and Internal Finance. Ensure finance policies are understood and followed across the customer lifecycle.
• Establish a recurring cadence with Senior Leadership across departments to gather feedback on finance support and proactively communicate process changes.
• Act as the final escalation point for complex customer financial issues, ensuring a "solutions-oriented" approach that balances company policy with customer retention.

Senior Manager, Customer Finance

Sales

• Providing administrative support to our sales team
• Supporting our Sales Leadership team
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Attending all of the Director’s demos and taking detailed notes for review after the meetings
• Drafting emails on behalf of the Director and following up with clients on an as needed basis
• Creating tasks in HubSpot to assist with next course of action for leaders as well as managing sales-related emails in HubSpot
• Assisting members of the sales team at conferences by helping them with their presentations, materials, and logistics to ensure a smooth and successful event
• Organizing all of the Director’s meetings and ensuring they are prepared with any necessary information
• Providing general administrative support to the sales team
• Collaborating with team members and management in recommending and implementing improvement opportunities
• Identifying areas of process improvement for sales operations
• Being able to pivot quickly with changes to processes

Sales Support Associate

Data Engineer

• Drive Prompt’s mission to improve healthcare through high-quality, actionable data that informs client and internal decision-making
• Own the design, development, and iteration of complex data systems — from raw data ingestion through transformation, modeling, and downstream analysis
• Perform exploratory analysis and hypothesis-driven investigations to surface insights and guide both client-facing and internal decision-making
• Leverage modern AI and LLM-powered tools (e.g., code assistants, agents, automation frameworks) to accelerate data transformation, analysis, and iteration — while maintaining high standards for reliability, security, and maintainability
• Develop and evolve well-modeled datasets, complex transformations, and metrics
• Design and implement data quality checks, monitoring, and observability to ensure correctness, freshness, and trust in data products
• Partner with stakeholders across the company to understand client and internal workflows, define success criteria, and deliver data products to drive improvement

Senior Data Engineer

Manager

• Own our annual L&D roadmap
• Manage new employee onboarding
• Project manage and attend onsites at Prompt HQ
• Develop and deliver training content company-wide in varied formats
• Support our Manager Training Programs
• Engage with external training partners as needed
• Ensure all learning content is documented and easily accessible
• Analyze the effectiveness of L&D programs through data-driven insights and feedback loops
• Infuse Prompt culture and values into every developmental touchpoint
• Help all employees experience tangible growth and development
• Contribute to other non L&D specific initiatives within the People Ops Team

Learning & Development Manager

• Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Support development and update of the internal and external knowledge base to help scale our help desk support
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket
• Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine
• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features
• Assist in the prioritization of billing tickets by quantifying needs, features, and value points.
• Share user feedback to Product function and help them translate the feedback into features that customers find valuable
• Provide background support to Enterprise Billing Success Managers (BSMs) during client calls by tracking and following up on product bugs and enhancements, assisting in the triage process, and documenting new tickets as discussed.

Billing Experience Manager – B2B SaaS

• Launching and promoting products, services, and expansion initiatives
• Learning how to prioritize work based on impact, not just output
• Supporting lifecycle and expansion campaigns
• Helping coordinate messaging, assets, and timelines across teams like Content, Creative, Sales, and Customer Success
• Helping turn ideas into real campaigns, launches, and experiments that go live quickly
• Creating and organizing sales enablement materials (decks, one-pagers, FAQs, talk tracks)
• Gathering feedback from Sales, CS, and customers to help improve messaging and execution

Growth Marketing Manager

Customer Success Manager

• Build a strong relationship with your clients as a strategic and supportive partner
• Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
• Lead question/answer webinars with clinical management and staff
• Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
• Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
• Assist in the onboarding process of new clients
• Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
• Collaborate with team members and management in recommending and implementing improvement opportunities

Associate Client Success Manager, B2B SaaS

• Oversee the end-to-end invoicing lifecycle, ensuring 100% accuracy in complex billing cycles and compliance with bespoke customer agreements.
• Identify bottlenecks in the billing workflow and partner with the Finance Lead to design and implement automated solutions within NetSuite/QuickBooks.
• Perform root-cause analysis on recurring billing discrepancies and implement permanent process fixes while communicating with leadership on the context of the issues.
• Audit and validate customer agreements to ensure financial data integrity before account creation.
• Create customer accounts and process sensitive financial data accurately.
• Identify bottlenecks in the customer creation workflow and partner with the Finance Lead to design and implement automated solutions within NetSuite/QuickBooks and other softwares such as HubSpot, SpotDraft, etc.
• Manage high-priority or complex customer financial inquiries, translating technical issues into clear, professional communication.
• Collaborate cross-functionally with multiple departments to resolve structural billing hurdles for clients.
• Maintain the integrity of the customer master data, ensuring clean reporting for Senior Management.
• Support the Customer Finance Lead in ad-hoc projects, including ERP migrations, system integrations (AP/AR tools), and the creation of standardized training documentation for future team growth.

Senior Customer Finance Analyst

Analyst

• Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system
• Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc)
• Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support
• Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules)
• Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule
• Provide customers with relevant enrollment paperwork and provide support if requested
• Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation

EDI Analyst I, B2B SaaS

DevOps Engineer

• Design, implement, and manage highly available infrastructure for our cloud-based platforms (AWS).
• Work with our internal engineering teams to architect and support AI/ML infrastructure, specifically managing AWS Lambda infrastructure, and some legacy SageMaker environments for model training, hosting, and inference.
• Create and automate robust deployment pipelines using CI/CD tools (GitLab / GitHub Actions) for both web applications and machine learning models.
• Build, maintain, and scale containerized applications with Docker and ECS/Fargate.
• Implement MLOps best practices to streamline the transition of models from development to production.
• Ensure system scalability and reliability through proactive monitoring, logging, and automated alerting.
• Collaborate with both Product Engineers and Data Scientists to optimize performance, security, and infrastructure costs.
• Manage and evolve our Infrastructure as Code (IaC) footprint.

Senior DevOps Engineer, Infrastructure, MLOps

AI Engineer

• Drive Prompt’s mission to improve healthcare through modern technology including AI
• Lead AI projects from ideation → architecture → production → iteration until features are widely adopted and loved!
• Develop and deploy real-time AI systems involving speech and natural language understanding (e.g., transcription, summarization, classification)
• Build robust model and prompt pipelines for LLM-powered workflows with high accuracy and monitoring standards
• Partner with Product and Engineering to identify high-leverage AI opportunities and deliver measurable outcomes
• Help develop Prompt’s strategic AI roadmap across speech, NLP, and core automation workflows
• Apply AI to improve client and internal operations including clinical documentation, customer support, and billing workflows
• Develop a deep understanding of Prompt’s product, customers, and the business of rehab therapy
• Help grow and lead the AI team, including training and development of junior team members

Senior AI Engineer, Natural Language Systems

• Drive Prompt’s mission to improve healthcare through modern technology including AI
• Lead AI projects from ideation → architecture → production → iteration until tools are widely adopted and loved!
• Design, build, and deploy end-to-end AI systems across both traditional ML and LLM-based workflows
• Partner with stakeholders across the company to understand workflows, define success criteria, and deliver practical solutions
• Supporting internal as well as product-facing AI initiatives as needed
• Design and implement evaluation, monitoring, and observability metrics (accuracy, cost, latency, and business impact)
• Build guardrails around LLM pipelines including validation and human-in-the-loop workflows
• Develop rapid proofs-of-concept and prototypes, then harden them into reliable systems
• Help grow and lead the AI team, including training and development of junior team members

Senior AI Engineer – Rapid Prototyping, Analytics

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
• Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations