Prompt Therapy Solutions Inc

Manager

• Bridge the gap between technical EDI/Enrollment nuances and the design of high-efficiency workflows that optimize service delivery
• Develop a deep understanding of EDI and Enrollments while streamlining internal processes to ensure efficient support engine
• Translate complex technical findings into clear client guidance
• Represent guidance in live client conversations when needed
• Assist in liaising between customers and engineering team
• Focus on optimizing EDI support workflows and establishing necessary processes
• Report to the Senior Manager of CX, EDI, EDU, and SMB/MM BSM
• Establish yourself as a key contributor within 3 months
• Build genuine EDI/Enrollment subject-matter depth over time
• Promote customer satisfaction and loyalty by understanding and delivering value to each customer’s unique needs
• Audit existing processes to proactively identify opportunities to use AI to accelerate EDI processes and workflows
• Support EDI engineering ticket creation, review and prioritization
• Take on tasks beyond defined job responsibilities as required

EDI Experience Manager – B2B SaaS

Account Manager

• Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products.
• Build and maintain relationships with key decision-makers to uncover new opportunities.
• Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI.
• Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships.
• Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth.
• Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM.

Account Manager, SMB and Mid-Market, SaaS

Attorney

• Oversee Company contract administration and processing, including maintenance of the lifecycle of all Company contracts.
• Own and manage the legal request intake and review process.
• Maintain Company contract templates, including updating as required.
• Create and optimize processes for contracts, litigation, and compliance tracking.
• Assist with developing templates, playbooks, and SOPs for recurring legal tasks.
• Assist with identifying and implementing automation tools to reduce manual work.
• Develop and implement document naming conventions.
• Interact with Company leadership to ensure smooth day-to-day assistance in contracting and other operational needs requiring legal support.
• Maintain the official electronic files of the Company.
• Maintain and file corporate records.
• Independently draft, review, and process routine contracts and legal documents.
• Project manage Legal Department-related projects.
• Ongoing help and input on Legal Department process efficiencies, including assistance with developing, implementing, and updating legal review processes.
• Provide administrative support as needed within the Legal Department, including assisting the attorneys with day-to-day operational support, formatting documents, and other activities as needed.
• Know, understand, and follow Company guidelines, and employment policies and procedures.
• Work on other projects as assigned.

Contracts and Legal Department Administrator

Operations

• Oversee daily operations of revenue cycle management teams
• Maximize client revenue retention and enhance service gains
• Train and educate employees on practice management systems
• Conduct root cause analysis and identify payment anomalies

Team Lead, RCM Operations

Associate

• Coordinate payer portal account setup and enrollment for new client implementations.
• Manage user additions, removals, access changes, password resets, and multi-factor authentication.
• Maintain company documentation, SOPs, onboarding materials, and operational resources.
• Track projects, milestones, action items, and implementation activities across departments.
• Coordinate onboarding activities and track completion of client requirements.
• Triage and route incoming customer support requests to the appropriate teams.

RCM Support Associate

Accountant

• Build strong relationships with internal and external stakeholders as a strategic and supportive partner.
• Own the day-to-day accounts payable cycle, including company credit card coding and reconciliation, and routine month-end journal entries and reconciliations from start to finish.
• Collaborate with cross-functional team members to recommend and implement improvement opportunities.
• Contribute to the growth of the team by sharing knowledge and improving our internal processes.
• Maintain organized, audit-ready documentation.

Staff Accountant

Full-stack Engineer

• Drive Prompt's mission to improve healthcare through high-quality, actionable data and analytics that inform client and internal decision-making
• Build full-stack data and analytics features end-to-end — from building the data models, analyzing the data, to the user-facing interfaces that surface insights
• Build AI and LLM-powered workflows that accelerate data transformation, analysis, and app development — while maintaining high standards for reliability and maintainability
• Own the design, development, and iteration of complex data systems, including the building data transformations, and well-modeled datasets
• Develop and ship analytics products and dashboards used by clients and internal teams
• Perform exploratory analysis and hypothesis-driven investigations to surface insights and guide product and operational decisions
• Influence data engineering team strategy and product architecture for data and analytics surfaces
• Partner with stakeholders across the company to understand client and internal workflows, define success criteria, and deliver products that drive improvement

Senior Full Stack Engineer – Data & Analytics

Customer Success Manager

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Provide evening/overnight support coverage via our email support channel, ensuring timely and accurate handling of all customer inquiries and release-related issues.
• Work primarily within the clinical side of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-related billing issues.
• Troubleshoot software issues, gather detailed replication steps, and write clear, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions.
• Proactively identify and escalate urgent issues that impact production environments or multiple customers.
• Contribute to internal process improvements and knowledge base updates to enhance support efficiency and scalability.
• Promote customer satisfaction and advocate for an exceptional experience by understanding each customer’s unique needs, delivering value in every interaction, and identifying opportunities to enhance our product and service features.
• Take on tasks beyond defined job responsibilities as needed, demonstrating adaptability and a willingness to contribute to broader team goals.
• Collaborate closely with the rest of the CX team to ensure seamless transition of evening activity and follow-ups.

Client Experience Manager – Full-Time, Evenings/Overnight Shift, Flexible Schedule, B2B SaaS

Business Analyst

• Serve as the primary architect and SME for Metabase (our primary BI tool), developing and maintaining complex dashboards to track KPIs.
• Analyze and interpret specialized healthcare data, with a heavy focus on clinical and financial healthcare reporting (e.g., claims data, denial rates, therapist utilization, and clinical outcomes).
• Perform rigorous data validation to ensure data integrity and accuracy across all internal and external reporting.
• Partner directly with multiple departments to create recurring dashboards that track company-wide progress toward strategic initiatives and financial KPIs.
• Centralize data from multiple sources (CRM, HelpDesk, Task Management, Pendo) to build comprehensive performance dashboards for Customer Success and other service leadership teams.
• Act as the technical Data SME during sales cycles for the Prompt BI platform, conducting high-level technical demos, identifying expansion opportunities, and partnering with Account Executives and CSMs to win deals.
• Support enterprise, mid-market, and small-market clients by providing expert-level guidance, training, and tailored reporting solutions on the Prompt BI platform.
• Build and maintain strong, consultative relationships with client leadership, translating their clinical and financial business needs into technical data solutions.

Healthcare Data Analyst

• Support High-Priority Strategic Initiatives: Partner closely with the Vice President of Operations to scope, coordinate, and execute strategic projects across the business. Help ensure priorities are well-defined, workstreams stay on track, and stakeholders remain aligned.
• Cross-Functional Project Management: Support the VP of Operations in managing cross-functional initiatives involving teams such as Sales, Marketing, Customer Success, Product, Finance, and Operations. Facilitate communication, track progress, identify blockers, and drive follow-through.
• Ad Hoc Strategic Projects: Jump into ambiguous or time-sensitive projects as needed, quickly developing context, organizing workstreams, and helping move initiatives from idea to execution.
• Pricing & Packaging Support: Assist with strategic work related to Prompt’s go-to-market motion, including pricing, packaging, segmentation, competitive positioning, and related business analysis.
• Market Research: Conduct research on industry trends, customer segments, competitors, market dynamics, and new opportunities. Translate findings into clear, actionable summaries for leadership.
• TAM & Market Opportunity Analysis: Support total addressable market analysis and related strategic assessments to help evaluate growth opportunities, new market verticals, and potential expansion areas.
• New Market Vertical Exploration: Help assess potential new markets or customer segments by researching market size, customer needs, competitive landscape, operational complexity, and strategic fit.
• Data-Driven Decision Support: Use data to support strategic recommendations, business cases, and operational decisions. Build analyses that help leadership evaluate opportunities, tradeoffs, and risks.
• Reporting & Synthesis: Gather inputs from internal systems, stakeholders, and external sources, then synthesize information into concise updates, memos, presentations, and recommendations.
• AI-Enabled Research & Analysis: Use AI tools effectively to accelerate research, structure analysis, summarize information, and improve the quality and speed of strategic work.
• Ambiguity Management: Bring structure to undefined problems by clarifying objectives, identifying key questions, organizing next steps, and driving work forward with limited direction.
• Operational Cadence & Accountability: Help create lightweight systems for tracking projects, decisions, owners, timelines, and follow-ups across strategic initiatives.
• Resourceful Execution: Approach new problems with curiosity, judgment, and initiative. Be willing to move fluidly between high-level strategic thinking and detailed execution.