Prompt Therapy Solutions Inc

Manager

• Serve as the primary point of contact for Prompt's clinic partners participating in the Student Placement Initiative.
• Review and manage clinics' student placement availabilities within the Exxat platform, ensuring accuracy and optimal representation.
• Support clinics in effectively utilizing Exxat features, including best practices for publishing availability, responding to university requests, and managing student information on their end.
• Monitor clinic engagement and response times to student placement requests, proactively offering support to ensure seamless operations.
• Contribute to the strategy for optimizing clinic partner engagement to maximize student placements.
• Identify and address any challenges or roadblocks clinics face in accepting and managing student rotations through the initiative.
• Develop and execute outreach strategies to promote Prompt's participating clinics and their available slots to universities.
• Assist in building and nurturing relationships with DPT programs, acting as a key point of contact for student program inquiries from the university perspective.
• Monitor and report on key Prompt KPIs related to clinic engagement, student placement confirmations, and assignment rates.
• Work closely with the Sales and Customer Success teams to educate them on the Student Placement Initiative, aligning on strategy and providing insights.

Student Programs Manager

General Counsel

• Draft, review, and negotiate a broad range of commercial contracts, including:
• - Customer agreements (SaaS subscriptions, licensing, and service terms)
• - Vendor and supplier contracts
• - Non-disclosure agreements (NDAs)
• - Business Associate Agreements (BAAs)
• - Partner and reseller agreements
• Collaborate with Sales, Finance, Operations, and Product teams to align contract terms with business goals.
• Advise internal stakeholders on contract interpretation, risk mitigation, and compliance matters.
• Maintain and improve contract templates, playbooks, and negotiation processes.
• Support legal operations and continuous improvement of contract management systems.
• Stay current on legal developments relevant to SaaS, data privacy, and healthcare compliance.

Corporate Counsel – Commercial Contracts, B2B SaaS

Business Development Rep

• Front-line leadership role overseeing a team focused on sourcing and driving new business opportunities, cultivating strategic partnerships, and expanding Prompt’s market presence
• Align team performance with company-wide growth objectives and build a high-accountability culture rooted in clear expectations, fast feedback, and continuous improvement
• Coach outreach strategy, join partnership conversations, unblock opportunities in real time, and ensure strong cross-functional collaboration
• Lead development and communication of a clear and inspiring vision for business growth
• Build, lead, and mentor a high-performing business development team; empower through professional development and skills enhancement
• Establish and track KPIs for the business development team; regularly evaluate performance and adjust strategies to optimize results
• Provide strategic insights and recommendations to Sales Leadership to drive sustainable growth, build new markets, and enhance competitive advantage
• Guide data-driven decision-making and act as a hands-on leader to solve complex challenges
• Encourage exploration of new technologies, business models, and market opportunities to innovate and address customer needs

Manager of Business Development

Support Engineer

• Support our SaaS products by bridging the gap between the engineering and client experience teams
• Work collaboratively with product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues
• Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues

Sales

• Lead & Coach a team of full-cycle SMB/MM Account Executives focused on outbound prospecting and new business acquisition
• Drive Alignment between daily execution and company growth goals by setting clear expectations and holding reps accountable to performance metrics
• Enforce Pipeline Discipline through structured CRM usage, accurate forecasting, and weekly review cadences
• Own Deal Strategy Coaching by reviewing calls, troubleshooting live deals, and guiding outbound messaging
• Hire & Ramp top talent with a clear onboarding path to productivity
• Surface Frontline Insights to support outbound strategy—without getting pulled into cross-functional execution
• Sustain a High-Performance Culture through direct feedback, measurable standards, and consistent reinforcement of what great looks like

Sales Manager – SaaS, SMB & Mid-Market New Business

Customer Support

• Prompt is a healthcare-focused B2B SaaS delivering modern software to rehab therapy businesses
• Assist clients via email support channel and establish as a key contributor within 6 months
• Respond to customer questions and requests regarding RCM and billing software via email using the help desk platform
• Triage tickets, perform escalations, and provide necessary details to internal teams
• Support engineering ticket creation, review, and prioritization
• Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
• Promote customer satisfaction and loyalty by understanding customer needs and delivering value
• Identify opportunities to improve product and service features to enhance customer experience

Billing Tech Support Specialist, B2B SaaS

QA Engineer

• Prompt builds B2B enterprise software for rehab therapy businesses to improve patient outcomes
• QA Analyst focusing on manual testing to ensure product quality, consistency, and reliability
• Perform functional, regression, smoke, and acceptance testing on new and existing features
• Create detailed test cases and execute them to verify product functionality
• Identify, document, and communicate defects to the development team
• Collaborate with product, development, and design teams to review requirements and ensure alignment
• Maintain accurate records of test plans, test cases, and results
• Contribute to continuous improvement of testing processes and documentation
• Stay up-to-date on industry best practices for software testing