Prompt Therapy Solutions Inc

Attorney

• Oversee Company contract administration and processing, including maintenance of the lifecycle of all Company contracts.
• Own and manage the legal request intake and review process.
• Maintain Company contract templates, including updating as required.
• Create and optimize processes for contracts, litigation, and compliance tracking.
• Assist with developing templates, playbooks, and SOPs for recurring legal tasks.
• Assist with identifying and implementing automation tools to reduce manual work.
• Develop and implement document naming conventions.
• Interact with Company leadership to ensure smooth day-to-day assistance in contracting and other operational needs requiring legal support.
• Maintain the official electronic files of the Company.
• Maintain and file corporate records.
• Independently draft, review, and process routine contracts and legal documents.
• Project manage Legal Department-related projects.
• Ongoing help and input on Legal Department process efficiencies, including assistance with developing, implementing, and updating legal review processes.
• Provide administrative support as needed within the Legal Department, including assisting the attorneys with day-to-day operational support, formatting documents, and other activities as needed.
• Know, understand, and follow Company guidelines, and employment policies and procedures.
• Work on other projects as assigned.

Contracts and Legal Department Administrator

Security Engineer

• Administer and maintain all internal SaaS platforms, including user lifecycle management, permissions, configuration, and security audits.
• Manage identity systems and SSO/SCIM integrations across Google Workspace, Azure AD, Okta, JumpCloud, Rippling, or similar platforms.
• Perform and lead SaaS/data migrations, consolidations, and vendor transitions.
• Monitor, triage, and respond to security incidents in collaboration with engineering and product teams.
• Manage Windows and macOS devices via MDM platforms (Kandji, Intune, Rippling, etc.), including security baselines, device imaging, patching, and compliance enforcement.
• Support and refine internal network configurations, VPNs, firewalls, VLANs, ACLs, and zero-trust access tools.
• Contribute to certification and compliance initiatives (SOC 2, HITRUST, CEHRT), including evidence collection and control implementation.
• Resolve IT support issues ranging from account access to endpoint protection troubleshooting.
• Assist with configuration, monitoring, and maintenance of AWS infrastructure components (EC2, VPC, RDS, IAM, etc.), focusing on security and operational reliability.
• Document processes, runbooks, and incident reports to support internal knowledge transfer and operational excellence.

Systems Administrator, SaaS, Security Focus

Account Executive

• Build and manage relationships with key healthcare accounts and develop a deep understanding of their EMR needs.
• Identify new sales opportunities through market research and client interactions.
• Develop and execute account plans to achieve revenue targets and maximize customer satisfaction.
• Collaborate with the sales, marketing, and development teams to create and deliver compelling EMR product demonstrations and proposals.
• Maintain accurate and up-to-date records of all sales activities and customer interactions in our CRM system.
• Provide regular reports and forecasts to the sales management team on sales pipeline and revenue projections.
• Self-generate pipeline via outbound efforts while also managing inbound leads.
• Ensure timely delivery of our EMR software products and services to customers.
• Attend healthcare industry events and conferences to stay up-to-date on market trends and competitive landscape.

Customer Success Manager

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Provide weekend support coverage via our email support channel, ensuring timely and accurate handling of all customer inquiries and release-related issues.
• Work primarily within the clinical side of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-related billing issues.
• Troubleshoot software issues, gather detailed replication steps, and write clear, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions.
• Proactively identify and escalate urgent issues that impact production environments or multiple customers.
• Contribute to internal process improvements and knowledge base updates to enhance support efficiency and scalability.
• Promote customer satisfaction and advocate for an exceptional experience by understanding each customer’s unique needs, delivering value in every interaction, and identifying opportunities to enhance our product and service features.
• Take on tasks beyond defined job responsibilities as needed, demonstrating adaptability and a willingness to contribute to broader team goals.
• Collaborate closely with weekday CX and Billing Experience teams to ensure seamless transition of weekend activity and follow-ups.

Client Experience Manager – Weekends Required, Flexible Hours, B2B SaaS

Affiliate Manager

• Partner with hiring managers to define effective recruitment strategies
• Use creative sourcing methods to find and engage top talent
• Conduct screenings, interviews, and assessments to evaluate candidates
• Manage the end-to-end recruitment process and ensure positive candidate experience

Junior Talent Acquisition Partner – B2B SaaS

Manager

• Serve as the primary point of contact for Prompt's clinic partners participating in the Student Placement Initiative.
• Review and manage clinics' student placement availabilities within the Exxat platform, ensuring accuracy and optimal representation.
• Support clinics in effectively utilizing Exxat features, including best practices for publishing availability, responding to university requests, and managing student information on their end.
• Monitor clinic engagement and response times to student placement requests, proactively offering support to ensure seamless operations.
• Contribute to the strategy for optimizing clinic partner engagement to maximize student placements.
• Identify and address any challenges or roadblocks clinics face in accepting and managing student rotations through the initiative.
• Develop and execute outreach strategies to promote Prompt's participating clinics and their available slots to universities.
• Assist in building and nurturing relationships with DPT programs, acting as a key point of contact for student program inquiries from the university perspective.
• Monitor and report on key Prompt KPIs related to clinic engagement, student placement confirmations, and assignment rates.
• Work closely with the Sales and Customer Success teams to educate them on the Student Placement Initiative, aligning on strategy and providing insights.

Student Programs Manager

General Counsel

• Draft, review, and negotiate a broad range of commercial contracts, including:
• - Customer agreements (SaaS subscriptions, licensing, and service terms)
• - Vendor and supplier contracts
• - Non-disclosure agreements (NDAs)
• - Business Associate Agreements (BAAs)
• - Partner and reseller agreements
• Collaborate with Sales, Finance, Operations, and Product teams to align contract terms with business goals.
• Advise internal stakeholders on contract interpretation, risk mitigation, and compliance matters.
• Maintain and improve contract templates, playbooks, and negotiation processes.
• Support legal operations and continuous improvement of contract management systems.
• Stay current on legal developments relevant to SaaS, data privacy, and healthcare compliance.

Corporate Counsel – Commercial Contracts, B2B SaaS

Business Development Rep

• Front-line leadership role overseeing a team focused on sourcing and driving new business opportunities, cultivating strategic partnerships, and expanding Prompt’s market presence
• Align team performance with company-wide growth objectives and build a high-accountability culture rooted in clear expectations, fast feedback, and continuous improvement
• Coach outreach strategy, join partnership conversations, unblock opportunities in real time, and ensure strong cross-functional collaboration
• Lead development and communication of a clear and inspiring vision for business growth
• Build, lead, and mentor a high-performing business development team; empower through professional development and skills enhancement
• Establish and track KPIs for the business development team; regularly evaluate performance and adjust strategies to optimize results
• Provide strategic insights and recommendations to Sales Leadership to drive sustainable growth, build new markets, and enhance competitive advantage
• Guide data-driven decision-making and act as a hands-on leader to solve complex challenges
• Encourage exploration of new technologies, business models, and market opportunities to innovate and address customer needs

Manager of Business Development

Support Engineer

• Support our SaaS products by bridging the gap between the engineering and client experience teams
• Work collaboratively with product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues
• Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues

Sales

• Lead & Coach a team of full-cycle SMB/MM Account Executives focused on outbound prospecting and new business acquisition
• Drive Alignment between daily execution and company growth goals by setting clear expectations and holding reps accountable to performance metrics
• Enforce Pipeline Discipline through structured CRM usage, accurate forecasting, and weekly review cadences
• Own Deal Strategy Coaching by reviewing calls, troubleshooting live deals, and guiding outbound messaging
• Hire & Ramp top talent with a clear onboarding path to productivity
• Surface Frontline Insights to support outbound strategy—without getting pulled into cross-functional execution
• Sustain a High-Performance Culture through direct feedback, measurable standards, and consistent reinforcement of what great looks like

Sales Manager – SaaS, SMB & Mid-Market New Business

Customer Support

• Prompt is a healthcare-focused B2B SaaS delivering modern software to rehab therapy businesses
• Assist clients via email support channel and establish as a key contributor within 6 months
• Respond to customer questions and requests regarding RCM and billing software via email using the help desk platform
• Triage tickets, perform escalations, and provide necessary details to internal teams
• Support engineering ticket creation, review, and prioritization
• Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
• Promote customer satisfaction and loyalty by understanding customer needs and delivering value
• Identify opportunities to improve product and service features to enhance customer experience

Billing Tech Support Specialist, B2B SaaS

QA Engineer

• Prompt builds B2B enterprise software for rehab therapy businesses to improve patient outcomes
• QA Analyst focusing on manual testing to ensure product quality, consistency, and reliability
• Perform functional, regression, smoke, and acceptance testing on new and existing features
• Create detailed test cases and execute them to verify product functionality
• Identify, document, and communicate defects to the development team
• Collaborate with product, development, and design teams to review requirements and ensure alignment
• Maintain accurate records of test plans, test cases, and results
• Contribute to continuous improvement of testing processes and documentation
• Stay up-to-date on industry best practices for software testing