RCM Support Associate

Prompt Therapy Solutions Inc

Business Operations & Payer Access Coordinator ensuring organizational efficiency and client operations through administrative coordination. Managing payer portal access and supporting onboarding activities.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate payer portal account setup and enrollment for new client implementations.
Manage user additions, removals, access changes, password resets, and multi-factor authentication.
Maintain company documentation, SOPs, onboarding materials, and operational resources.
Track projects, milestones, action items, and implementation activities across departments.
Coordinate onboarding activities and track completion of client requirements.
Triage and route incoming customer support requests to the appropriate teams.

Requirements

What you’ll need

High school diploma or equivalent.
2+ years of experience in healthcare administration, customer support, operations, project coordination, revenue cycle management, or related administrative roles.
Strong organizational, time-management, and follow-through skills.
Excellent written and verbal communication abilities.
Proficiency with Microsoft Office, Google Workspace, and web-based business applications.
Experience working with healthcare payer portals and access management (preferred).
Knowledge of healthcare insurance and revenue cycle management (preferred).

Benefits

Comp & perks

HIPAA compliance
Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project TrackingClient OnboardingMulti-Factor Authentication ManagementSOP MaintenanceCustomer Support Management

Soft Skills

Organizational SkillsTime ManagementFollow-Through Skills