Progress

Systems Engineer

• Partner with Product Owners, Business Analysts, and business stakeholders to deeply understand business processes, pain points, and goals.
• Analyze, design, and implement Salesforce solutions — primarily through configuration (Flows, Lightning, security model, data model, validation rules) — and through code where appropriate.
• Document current- and future-state workflows, solution designs, and decision rationale to a level the team can rely on as the source of truth.
• Triage and resolve production support issues with appropriate urgency, root-cause analysis, and clear stakeholder communication.
• Deliver enhancement requests and project work end-to-end: requirements clarification, technical design, build, test, deployment, and hypercare.
• Contribute meaningfully to release planning, sizing, prioritization, and risk identification across sprints and quarterly cycles.
• Use AI development tools (e.g., Cursor, GitHub Copilot, Claude Code, Codex) to accelerate analysis, configuration, documentation, coding, and code review.
• Configure and extend Salesforce AgentForce and/or Einstein capabilities to deliver business value where it fits.
• Maintain healthy technical practices: version control, sandbox hygiene, deployment discipline, peer reviews, and adherence to org governance.
• Coach and uplift more junior analysts and developers through pairing, reviews, and knowledge sharing.
• Perform day-to-day Salesforce administration activities, typically related to release management, security/permissions, system monitoring and maintenance.
• Assist with Salesforce deployments and configuration as part of DevOps lifecycle.

Senior Technical Business Systems Analyst – Salesforce

Full-stack Engineer

• Design, implement, test, and maintain C++ components within the MarkLogic Server.
• Contribute to core subsystems such as transactions, journaling, security, encryption, backup and restore, logging, storage abstractions, and server‑side execution engines.
• Write correct, efficient, and maintainable code with attention to performance, durability, and security.
• Develop and maintain software components that operate in distributed, multi-threaded environments.
• Contribute to features and fixes related to availability, scalability, data durability, and fault tolerance.
• Ensure server components operate reliably across Linux, Windows, and cloud environments.
• Collaborate with Quality Assurance engineers to define and implement effective testing strategies.
• Debug and resolve complex server-side issues using tools such as GDB.
• Address defects identified through testing, internal validation, or customer-reported issues.
• Participate in code and design reviews, learning established patterns and best practices for systems and database development.
• Work with senior engineers, product management, and support teams to understand requirements and production usage.
• Assist Support Engineers in diagnosing and resolving complex customer issues related to MarkLogic Server.
• Provide technical analysis and fixes for customer-impacting problems.
• Use Git‑based workflows and follow established development and engineering standards.

Software Engineer II – MarkLogic

Ecommerce

• Work as part of the eCommerce engineering team building and improving customer-facing purchase, upgrade, and billing experiences
• Contribute to well-scoped features, bug fixes, and experiments that help optimize onboarding, conversion, and monetization flows
• Collaborate closely with product managers, designers, and analytics partners to implement A/B tests, feature flags, and iterative improvements
• Ensure changes are reliable, secure, and well-tested

Software Engineer I – eCommerce

Business Development Rep

• Own and execute the BD Framework within assigned vertical or segment
• Coordinate and roll out cross-team campaigns, ensuring alignment across industries, line sizes, and personas
• Provide process guidance and best practices to support consistent, high-quality execution
• Support ongoing improvements in systems and workflows, including campaign tracking in CRM
• Lead initiatives in contact data clean-up, segmentation, and enrichment to improve targeting
• Work with Marketing and PMK to ensure content, messaging, and positioning align with customer needs
• Create and modify content as required
• Gather feedback from sales teams and contribute to refining the BD Framework, ensuring it evolves with customer and market needs.

Business Development Representative

Community Manager

• Deliver financial results and customer goals in line with the overall strategic vision and execution plan as agreed with the Sr. Director of Sales
• Provide and align the DoD/IC sales team around the strategic goals and critical initiatives needed to ensure focus and successful attainment of both
• Improve effectiveness and efficiency to increase productivity and scale sales performance across the DoD and IC
• Deliver and drive detailed growth-oriented business plans, including penetration of focused mission areas across the Combatant Commands, military services (Army, Navy, Air Force, Space Force, Marines), DISA, DLA, the 4th Estate, and the Intelligence Community
• Build a solid, reliable sales pipeline focused on enterprise mission/value selling
• Identify and cultivate key SI, channel, and alliance relationships that drive revenue opportunities and ensure customer success through deployment
• Drive smart use of federal contract vehicles — GSA, SEWP, ITES, DoD ESI, and agency-specific vehicles
• Develop, implement, and evaluate performance objectives and measures

Senior Manager, Sales – DoD, Intelligence Community

• Design, build, and maintain scalable, reliable full stack software solutions across frontend, backend, and APIs
• Take ownership of complicated, ambiguous, or open-ended technical problems and drive them through design and delivery
• Act as an owner of the codebase and services, balancing time, cost, quality, and long-term maintainability
• Drive technical design discussions within the team and make decisions that reduce the cost of future changes
• Partner with product, design, and engineering teammates to deliver solutions aligned with customer, business, and company goals
• Contribute to and improve engineering standards across development, testing, deployment, monitoring, and operational support
• Troubleshoot production issues, lead preventative follow-up improvements, and contribute to reliable on-call practices
• Use AI tools thoughtfully to accelerate prototyping, improve delivery workflows, and evaluate outputs for quality, risks, and maintainability
• Create and share reusable documentation, technical guidance, and team practices that help other engineers work more effectively
• Mentor junior engineers, provide actionable feedback, and contribute to a strong collaborative engineering culture
• Help drive technical visibility by communicating progress, risks, tradeoffs, and limitations clearly to teammates and stakeholders
• Support project execution across multiple engineers and contribute to interviews, including problem-solving and technical design discussions

Senior Software Engineer

DevOps Engineer

• Define and drive the DevOps platform strategy across CI/CD, build systems, and release engineering
• Architect scalable and resilient pipelines using tools like TeamCity, Jenkins, or similar
• Establish standards for pipeline design, modularity, and reusability
• Design and implement end-to-end CI/CD pipelines for multiple product lines
• Drive adoption of automation-first practices across build, test, and release workflows
• Optimize build performance, reliability, and scalability
• Integrate security practices (SAST, secrets management, dependency scanning) into pipelines
• Define and enforce best practices for secure software delivery
• Ensure alignment with frameworks such as SAMM, SOC2, etc.
• Lead implementation of infrastructure-as-code using tools like: Terraform, Kubernetes, Ansible
• Manage and optimize cloud environments (AWS/Azure/GCP)
• Improve developer experience by reducing build times and simplifying workflows
• Introduce self-service capabilities for engineering teams
• Drive adoption of modern tooling and best practices
• Implement monitoring, logging, and alerting for CI/CD systems
• Ensure high availability and performance of DevOps platforms
• Act as a technical leader and mentor for DevOps and engineering teams
• Collaborate with architects and senior engineers to drive platform decisions
• Influence cross-team adoption of standards and best practices

Principal DevOps Engineer

General Counsel

• Advise senior leaders within the business units and cross-functional teams on legal risks, compliance, and business strategy consistent with established company standards (including approved playbooks)
• Lead legal support for complex sales transactions across multiple product lines, on different platforms (on-premises, native SaaS and hybrid solutions), and different formats (direct and indirect – ISVs, OEMS, Resellers, etc.)
• Communicate complex legal concepts and risks clearly to internal audiences and effectively communicate Progress’ position on those items as needed to external parties
• Anticipate potential conflicts or objections and influence peers and/or more senior staff
• Identify strategic areas for training and enablement of sales and other internal business partners, focusing on opportunities to enhance efficiency and outcomes in customer transactions
• Proactively design, develop, and deliver advanced training programs, guidance, and enablement tools tailored to business unit needs
• Draft, review, and negotiate a wide range of commercial agreements (e.g., SaaS, licensing, reseller, partner, professional services, etc.)
• Leverage advanced contract negotiation experience and deep industry knowledge to proactively identify strategic opportunities for improvement in Progress’ contract templates
• Lead benchmarking initiatives and analyze complex customer interactions to propose innovative updates that streamline negotiations, enhance business outcomes, and position Progress at the forefront of industry best practices
• Work closely with other business stakeholders to facilitate deal velocity while managing legal and commercial risk, consistent with established company standards (including approved playbooks) and strategy
• Resolve escalated legal issues with minimal supervision, seeking management input for high-risk matters
• Serve as a subject matter expert for assigned areas, providing strategic analysis and anticipating legal risks
• Partner with stakeholders across the company (e.g., Revenue Operations, IT, Product Managers) to drive deal velocity and compliance
• Drive cross-functional initiatives that improve legal workflows and compliance processes
• Recommend best practices to improve internal policy development and governance frameworks

Senior Commercial Counsel – Go To Market

Account Executive

• Own a named portfolio of Federal Civilian, DOJ, and/or SLED accounts, accountable for pipeline creation, expansion, and bookings
• Lead end to end sales cycles from discovery through close, including coordination of RFPs, RFIs, task orders, and contract renewals
• Develop and execute strategic account plans aligned to agency missions, funding cycles, and procurement timelines
• Build and maintain multi threaded relationships across agency stakeholders
• Act as a trusted advisor by linking customer mission outcomes to platform capabilities and value realization
• Build and maintain a qualified pipeline aligned to quarterly and annual bookings targets
• Provide accurate forecasting and deal inspection within CRM, reflecting public sector timing and risk factors
• Ensure compliance with Federal and SLED procurement rules, internal approval frameworks, and pricing guidelines
• Collaborate closely with systems integrators, resellers, and channel partners to support deal strategy and customer coverage

Senior Account Executive – SLED

Account Manager

• Execute solution and value selling to your accounts
• Attain knowledge of client’s business and intel on future projections and goals
• Research and understand the customers marketplace, trends and threats
• Sustain and nurture solid relationships whilst building effective new relationships and develop influence with key account stakeholders
• Lead the account and successfully orchestrate resources and virtual team around opportunities to ensure success
• Account Manage all aspects of the customers business
• Engage internal stakeholders to support and implement customer account plans aligning with their company goals
• Negotiate and exchange information with all levels of management within enterprise account
• Meet and exceed sales targets and build a strong pipeline, through expansion and product adoption
• Develop and maintain accurate sales forecasting and management of quota
• Manage Agreements and Commercial Negotiations
• Lead Quarterly Business Reviews
• Visit clients on site as needed

Account Manager – Business Services Vertical

• Serve as the primary SME for Oracle Finance systems and complex business scenarios.
• Lead functional workstreams and initiatives of moderate to high complexity.
• Perform business process analysis, requirements elicitation, and gap analysis.
• Drive functional solution architecture within the Finance systems domain;
• Plan and execute functional testing; develop and run test scenarios.
• Produce clear documentation: functional designs, requirements specifications, process workflows, test plans/scripts, and reporting/data visualization specifications.
• Deliver training to key users and end users; develop user guides and enablement materials.
• Partner with adjacent teams to ensure integrated end-to-end processes and data flows.
• Support finance-systems workstreams for post-merger integrations aligned to defined M&A plans and timelines.
• Communicate complex concepts to multiple teams and organizational levels.

Principal Business Systems Analyst, Global Finance Systems – Processes

Customer Success Manager

• Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged
• Act as a strategic partner with insights into customer objectives and driving product adoption by aligning Progress's features and functionality with customers' overall business needs
• Ability to understand and identify Progress services and offerings and how they help meet customer’s objectives leading to upsell opportunities
• Acting as a liaison between product management and the customer with a focus on communicating the Progress Roadmap and how this will influence customer activities
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience
• Lead customer meetings, QBR's, facilitate strategic business reviews when required
• Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn
• Develop metrics, processes, and best practices to optimize customer value and satisfaction
• Serve as the primary interface for managing and resolving critical situations within accounts

Customer Success Manager – Chef Products

• Own and evolve core Ruby components of the InSpec platform
• Design clean, idiomatic Ruby APIs and DSLs used by thousands of compliance profiles
• Build and maintain Ruby‑based CSPM capabilities modeling cloud services and controls
• Lead refactoring and modularization in a long‑lived Ruby codebase
• Improve performance, reliability, and maintainability of Ruby execution paths
• Review code with strong opinions on Ruby best practices and design tradeoffs
• Mentor engineers on advanced Ruby patterns and testing strategies

Software Engineer II

• Own and operate the cloud infrastructure that powers Progress Agentic RAG across multiple cloud providers and regions.
• Design and run production-grade, multi-cloud platforms using Infrastructure as Code and GitOps principles.
• Lead our GitOps-driven infrastructure workflows, ensuring reliable, secure, and auditable changes.
• Operate and scale Kubernetes environments globally, supporting highly available, secure, and scalable workloads.
• Enable platform and infrastructure delivery through modern CI/CD and automation practices.
• Design and maintain secure, zero-trust networking and identity models across cloud and on-prem environments.
• Build and evolve monitoring, incident response, and operational readiness for a 24/7 production platform.
• Collaborate with engineering, security, and product teams to continuously improve reliability and developer experience.
• Mentor engineers and help define infrastructure standards, documentation, and best practices.

Senior Cloud Operations Engineer

• Own and execute customer renewal cycles to minimize churn and maximize retention and expansion
• Act as the primary point of contact for existing customers, ensuring high satisfaction and long‑term value
• Proactively identify upsell and cross‑sell opportunities within the installed base
• Conduct customer presentations and product demonstrations in collaboration with Pre‑Sales
• Tailor messaging to customer business needs and clearly articulate value propositions
• Maintain accurate pipeline, forecasts, and activity tracking in CRM
• Provide regular and reliable forecast updates to management
• Collaborate with marketing, customer support, and other departments to ensure a seamless customer experience
• Share insights and feedback with the team to enhance overall sales and customer retention strategies