Progress

Customer Success Manager

• Maintain high-quality Salesforce Account, Contact, and Sales Coverage (territory) data
• Apply and refine data dictionaries, standards, and validation rules
• Manage data exceptions, quality alerts, and root-cause analysis
• Oversee complex data corrections that require deep functional knowledge
• Govern parent-child relationships within the 4-level Progress Account Hierarchy
• Validate ownership rules, routing logic, and Sales Coverage (territory) alignment
• Support GTM planning and coverage model updates by ensuring structural accuracy
• Execute and optimize enrichment workflows using Leadspace, ZoomInfo, or similar platforms
• Improve completeness of key firmographics, segmentation, and vertical data
• Ensure enrichment accuracy and help refine enrichment logic with the DataOps Team Lead
• Identify and resolve complex duplicates for Accounts and Contacts
• Manage merge workflows and collaborate with Enterprise Apps for bulk updates
• Own advanced cases involving hierarchy conflicts, ownership shifts, or territory mismatches
• Partner with Sales Operations on data needs for planning, forecasting, Sales Coverage (territory) management, and GTM execution
• Collaborate with D&A to ensure high-quality data powering dashboards, models, and analytics
• Liaise with Enterprise Apps for automation, flows, bulk operations, and data fixes
• Support junior Data Stewards with training, QA checks, and guidance
• Document processes, playbooks, and standards for scalable team maturity

Senior CRM Data Steward

Director

• Own the company wide pricing and monetization strategy across products, segments, and business units (subscription, usage, perpetual, hybrid, open source)
• Define pricing principles, guardrails, and value based frameworks that balance growth, competitiveness, and long term value creation
• Evaluate and optimize portfolio level pricing decisions, ensuring coherence and disciplined execution
• Drive standardization of renewal pricing, deal structures, bundling, and packaging to increase ARR predictability and customer retention
• Establish a scalable, repeatable commercialization framework for new product launches and pricing changes
• Translate product strategy into monetization models, pricing rules, and deal execution guidance
• Partner with Product, Product Marketing, and BU leadership to ensure roadmap decisions align with monetization outcomes
• Lead commercialization workstreams for M&A, including pricing diligence, harmonization, and integration
• Serve as the strategic pricing partner to Sales and field leadership
• Provide executive level support on complex, high impact, or non standard deals
• Oversee discount governance, exception management, and policies that protect long term pricing integrity
• Strengthen cross functional alignment across Product, Finance, Sales, Legal, and Operations
• Define requirements and roadmap for pricing systems, SKU architecture, CPQ logic, renewal workflows, and quote to cash scalability
• Ensure pricing policies and logic are embedded into systems and automation—not reliant on manual processes
• Lead the operating cadence for pricing reviews, portfolio simplification, and ongoing optimization
• Reduce field escalations and improve speed to market through streamlined workflows and clear governance
• Build and lead a high performing pricing and commercialization organization spanning pricing strategy, analytics, systems, and program management
• Act as the executive level interface for pricing across business units and corporate functions
• Drive enterprise alignment through a hub and spoke model balancing central standards with market flexibility
• Influence C suite and senior leadership on pricing strategy, monetization trends, and growth levers

Senior Director – Pricing & Commercialization

Business Development Rep

• Support the Marketing and Sales teams in achieving assigned sales targets for the Company’s products and product lines
• Manage inbound sales inquiries received via the website, email, and phone
• Identify and research opportunities to establish direct contact between Sales teams and customers
• Work to increase sales with new prospective customers by reviewing available information, initiating contact, identifying potential clients, and facilitating engagement between prospects and Sales teams
• Establish sales-related communication with specific new customer segments
• Collaborate with Marketing and Sales Managers and relevant teams to refine marketing and sales strategies and approaches
• Maintain and update specialized software to accurately track all relevant customer data, business forecasts, and interaction records
• Conduct daily strategic outbound calls and/or engage with customers through other communication channels
• Use intent data, engagement signals, and market insights to understand customer requirements and identify suitable solutions that meet customer needs, prioritizing high‑value prospects

Business Development Representative

Marketing

• Devise integrated field and campaign marketing plans targeting federal agencies, factoring in customer pain points, procurement cycles, compliance needs, legislative trends, and capture strategy
• Collaborate with Product Marketing and Corp Communications for branding, awareness, and thought-leadership campaigns by crafting narratives and campaign themes that align with federal missions, priorities, and current policy initiatives
• Manage and execute multi-channel field and digital campaigns, including live events, executive briefings, trade shows, webinars, email, paid media, and sponsorships to generate demand and advance agency-specific pursuits
• Collaborate with cross-functional teams—sales, product, government affairs, campaign operations, and external agencies or partners—to build integrated campaign plans, unify messaging, and maximize reuse of assets across programs
• Analyze market and competitive data, monitor campaign performance, and continuously optimize tactics while reporting pipeline contribution, conversion, and ROI to leadership
• Influence and educate internal stakeholders on federal market conditions, campaign insights, and opportunity health, adapting strategies as regulations, priorities, or agency needs evolve
• Work with product marketing and select third parties to create, localize, and execute content for federal-focused campaigns across digital channels, print, and public relations, supporting launches and solution messaging that resonate with government buyers
• Meet pipeline and acquisition targets by leveraging account-based marketing, aligned capture/campaign plays, field events, and other demand-generation tactics specifically tailored for federal audiences

Field & Campaign Marketing Manager

Account Manager

• Work in tandem with a Field Key Account Rep to support and grow ShareFile’s top customers
• Manage day-to-day sales activities, drive pipeline through targeted outreach, and support account execution to ensure ongoing value for our enterprise clients
• Partner with Field Key Account Reps to execute territory and account plans, helping drive expansion, renewals, and overall account growth
• Support outbound prospecting into named accounts via phone, email, and LinkedIn to generate meetings and build pipeline
• Re-engage inactive or at-risk customers, identify upsell/cross-sell opportunities, and help shepherd them through the sales cycle
• Manage all assigned ShareFile Key Account renewals, ensuring proactive customer engagement and on-time closures
• Map account stakeholders and identify decision-makers using tools and research to enable multi-threaded selling
• Coordinate product demos and discovery calls, supporting Field Reps with customer engagement and prep
• Serve as a key point of contact for day-to-day questions and follow-ups, helping ensure a seamless customer experience
• Collaborate cross-functionally with Marketing, Customer Success, and Product to drive account-based motions

Inside Account Manager – DX ShareFile Key Accounts

Software Engineer

• Design and develop user-facing technical content, including documentation, videos, and tutorials to support adoption and effective use of Progress technologies
• Collaborate with subject matter experts (SMEs), engineers, product managers, and other stakeholders to gather technical input, define content objectives, and validate content accuracy
• Translate complex technical concepts and product features into accessible and engaging content tailored to various technical audiences
• Follow established design guidelines, team style guides, and information architecture principles to ensure consistency, accessibility, and content reusability
• Conduct peer reviews, content audits, and quality assurance checks to maintain high editorial and instructional standards
• Apply user feedback, analytics, and learner performance data to improve and refine content continuously
• Manage multiple projects simultaneously, balancing scope, timelines, and quality to meet delivery targets
• Participate in flexible development processes, including planning, team meetings, and track progress using Jira or Azure DevOps
• Stay current with industry trends, best practices, and new technologies, such as AI, to drive innovation in content
• Implement content development best practices and tools

Information Developer

Product Marketing

• Support GTM planning and campaign execution for OpenEdge product releases, customer communications, and cross-sell initiatives
• Assist in developing core messaging, positioning, and content (presentations, datasheets, solution briefs, and web copy) to drive awareness and demand
• Partner with product management, demand generation, and sales enablement to ensure alignment on launch priorities and key value propositions
• Project manage major events and initiatives to support the product line and sales growth
• Gather and synthesize market and customer insights to inform messaging and roadmap decisions
• Contribute to competitive analysis and win/loss reviews to help refine sales positioning
• Manage updates to sales enablement tools, customer stories, and internal resource portals

Product Marketing Specialist – OpenEdge

QA Engineer

• Provide technical leadership in QA: architect, design, and develop advanced, scalable test automation frameworks and infrastructure for the MarkLogic ecosystem.
• Drive the overall test strategy for major features and releases, making key decisions on test approach, security around testing, tooling, and resource allocation for complex areas.
• Lead the design and implementation of comprehensive test plans for core database features, including search, indexing, transactions, security, and high availability.
• Master and extend our test automation suites (Java, XQuery, REST API), identify gaps and build new frameworks as needed to meet evolving product demands, while adhering to security best practices.
• Conduct in-depth root cause analysis of complex defects and systemic issues; provide detailed, actionable insights to development teams.
• Champion quality initiatives within the Agile/Scrum process, integrating testing seamlessly into CI/CD pipelines and advocating for shift-left methodologies.
• Act as a primary point of contact for testability, automation, and quality concerns for one or more development teams.
• Mentor and coach senior and junior QA engineers, promoting best practices in test design, automation, and tool usage.
• Be a customer advocate – proactively identify product enhancements, usability improvements, and potential performance pitfalls from a customer’s perspective.
• Lead and participate in detailed reviews of product requirements, architecture, and design specifications, providing critical feedback from a QA standpoint.
• Evaluate, recommend, and integrate new testing tools and technologies to enhance the team's capabilities and efficiency.

Principal QA Engineer, MarkLogic Server

DevOps Engineer

• Safeguard systems against breaches and ensure compliance with PCI-DSS, HIPAA, SOC2, and other standards
• Build and maintain scalable, secure services in Azure, AWS, or GCP using cloud-native tools
• Automate routine tasks, manage backups, and configure servers for high availability and disaster recovery
• Implement observability tools, optimize system performance, and proactively address issues
• Participate in on-call rotations, troubleshoot service incidents, and lead postmortem reviews
• Work closely with developers, QA, and support teams in agile environments
• Handle complex customer account setups in coordination with Sales and Professional Services
• Champion IaC practices using tools like Terraform, Ansible, Chef, or Puppet

Senior Site Reliability Engineer

Business Analyst

• Partner with business stakeholders to understand objectives, workflows, and requirements within defined initiatives.
• Elicit, analyze, document, and validate business and functional requirements with guidance from senior team members.
• Translate business needs into clear epics, features, user stories, and acceptance criteria.
• Collaborate with Product Owners, Senior Business Analysts, technical Business Systems Analysts, and engineers to clarify requirements.
• Support backlog refinement activities to ensure work is well-defined and meets “Definition of Ready” standards.
• Participate in discovery sessions, workshops, and stakeholder reviews.
• Document decisions, assumptions, and requirements changes clearly and consistently.
• Support UAT preparation and execution by ensuring acceptance criteria are clear and traceable.
• Participate in agile ceremonies such as backlog refinement, sprint planning, and sprint reviews.
• Assist the Product Owner and Scrum Master with day-to-day activities, including sprint planning and coordination tasks to ensure efficient delivery of team objectives.

Business Analyst – Enterprise Applications

• Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio.
• Manage a healthy relationship with key stakeholders among the assigned set of accounts.
• Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit.
• Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country.
• Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue
• Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
• Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

Partner Account Manager

Salesforce Developer

• Develop a deep end-to-end understanding of our quote-to-cash architecture, spanning Salesforce CPQ, order management, licensing/provisioning, billing, entitlements, and downstream integrations
• Design and propose a modern, decoupled architectural blueprint that removes systemic constraints and enables rapid introduction of new SKUs and products upon requirements completion
• Define clear domain boundaries, integration contracts, and ownership models so individual components of the value stream can evolve independently
• Partner with Product, Finance, Engineering, and Go-To-Market stakeholders to align architecture with business needs, quoting flexibility, and operational scale
• Collaborate with the Director of Salesforce Engineering and full-stack development teams to deliver incremental modernization, avoiding multi-year re-platforming efforts
• Drive architectural decisions that favor simplicity, modularity, and iterative value, rather than complex, over-engineered solutions
• Establish architecture governance, patterns, and design principles that accelerate— rather than hinder —delivery
• Ensure downstream systems (licensing, provisioning, billing, entitlements) are unblocked from CPQ-centric constraints and can evolve through well-designed APIs and event-driven integrations
• Increase organizational resilience by distributing knowledge, reducing single-threaded dependency on legacy subject-matter experts, and enabling global teams to execute independently

Salesforce Architect

Engineering Manager

• Manage a diverse and cross-functional local team of up to 13 engineers, supporting their individual growth and development aligned with business objectives
• Foster collaboration with a global and cross-functional team, including members from engineering, product management and product marketing leadership
• Contribute to the development of strategic goals and objectives at both product and engineering team levels
• Provide leadership and coaching to guide team members through the entire product development lifecycle
• Make hiring and compensation decisions
• Actively seek input from the team, and work collaboratively to address challenges, improve processes, and address any employee concerns
• Lead key engineering initiatives for the entire DevTools team
• Acknowledge high and low performers and provide coaching and support to help individuals improve their performance

Manager, Software Engineering

• Recruit, grow, and enable customers and ISVs
• Grow the 2tier channel business, managing Distributor, Sier and reseller
• Account & territory planning, partner management, trusted advisor
• Handle, track and forecast revenue opportunities in Salesforce
• Participate in marketing activities such as webinars, tradeshows, and workshops
• Public presentations and good organization
• Traveling abroad as needed

Project Manager

• Support the planning, coordination, and execution of cross-functional initiatives within Product Management.
• Build thriving customer community by regularly posting and engaging in product communities.
• Collaborate with PMs to support strategic changes, collect data, and attend stakeholder meeting to build, submit and execute pricing and end of life events.
• Execute assigned tasks, document deliverables, report milestones, and manage risks/changes to enable continuous and speedy progress on the projects.
• Prepare and execute updates to the PDP Product Management SharePoint portal.
• Propose usability improvements, organize content, and announce changes.
• Monitor third-party software lifecycle status and communicate updates.
• Assist in managing project timelines, deliverables, and stakeholder communications.
• Track progress across multiple workstreams and escalate risks or delays.