Staffing Assistant
SSM Health
Patient Recruitment Specialist
Profound Research
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Create a customer service experience filled with empathy, compassion, and kindness
- Place outbound recruitment calls to patients interested in participating in clinical research
- Respond to/answer inbound recruitment calls from patients within 24-48 hours
- Complete study pre-screening and screening checklist
- Interact with potential clinical trial participants to assess eligibility and coordinate appointments
- Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs
- Attend occasional community events to promote Profound Research
Requirements
- Telecommunications/call center experience
- Telephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone all
- Comfortable with medical terminology
- Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
- Sales experience
- Associate degree (preferred)
Benefits
- Healthcare
- Employee assistance program
- Flexible schedule
- Remote work
- Team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data inputdatabase maintenancepatient schedulingpatient screeningclinical researchpre-screeningscreening checklist
Soft skills
empathycompassionkindnesscustomer servicetelephone presencecommunication
Certifications
Associate degree
