Presbyterian Healthcare Services

Medical Assistant

• Responsible for performing medical assistant procedures after completion of competency within organizations MA scope of work, under the supervision of a provider and PHS policy.
• Assists with procedures as determined by provider
• Participates with care team to meet patient care and clinic needs, working cooperatively with others to accomplish required work in a timely and efficient manner
• Perform other duties as required

• Provide direct patient care to an assigned group of patients in an Outpatient Clinic
• Preparing the patient for the visit, maintaining efficient patient flow
• Assisting the provider with treatments and procedures, medication administration
• Support for clerical functions including scheduling, referrals, authorization and in-basket support with the electronic medical records.
• Perform medical assistant procedures after completion of competency within organizations MA scope of work, under the supervision of a provider and PHS policy.
• Prepares patient for rooming and exam
• Prepares and administers medications and immunizations
• Suture/Staple removal and dressing changes
• Collects and prepares laboratory specimens
• Provides basic education to patients
• Sets up aseptic and sterile procedures
• Perform other duties as required

Medical Assistant II

General

• Utilizes clinical reasoning which includes global grasp of situations, critical thinking, decision making, critical actions, priority setting, and escalation of concerns with associated knowledge, skills, and evidence-based guidelines in managing computerized tomographic radiograph imaging.
• Works on behalf of the patients/significant others in representing their concerns and helping resolve ethical and clinical issues that impact the patients situation. Uses effective communication to escalate concerns to appropriate one up leader. Goes extra mile to attend to patient exam requests.
• Creates a compassionate, supportive and therapeutic environment for patients and staff with the aim of promoting comfort and healing and preventing unnecessary suffering or harm. Recognizes patient concern and reacts appropriately, including documentation of events.
• Educates patient prior to scanning procedure explaining the procedure and answering patient questions.
• Involves multidisciplinary team as well as patient/significant others to promote optimal and realistic goals and outcomes. Works with other departments to create an effective patient exam flow to include avoiding conflicting procedures and delay of patient care as well as effective utilization of limited technical and clinical resources.
• Effectively manages environmental and system resources across the healthcare system and community to meet patient/significant others needs and ensure quality care and outcomes. Assesses clinical area to uncover and report safety issues with regards to physical space, expired supplies, and or damaged equipment.
• Uses holistic body, mind, spirit approach in provision of care by recognizing, appreciating, and incorporating cultural, spiritual, gender, race, ethnicity, lifestyle, socioeconomic, age, and values differences in practice.
• Fosters patient/significant others learning to promote self-care using both formal and informal processes as applicable and at an appropriate level of understanding, and contributes to the orientation and professional growth of colleagues.
• Properly conducts pre/post procedure screening, supports student educational programs, invests quality time onboarding new employees, takes initiative to stay current on technology protocols and advances. Is aware of location of protocol manuals and reviews them to stay current in protocol changes.
• Uses high standards and evidence-based practices along with questioning, research and evaluation skills to provide informed and/or change practice. Properly assesses patient condition for candidate for imaging. Performs necessary clinical and technical safety checks and screening processes, validates reasons for exam with patient prior to scanning, addresses all safety concerns prior to scanning, and performs red rules to ensure right patient/right exam/right order. Understands importance of performing necessary safety/calibration/quality checks per established protocols. Does not image patient without an order or without performing necessary safety, lab, and conflicting exam reviews.
• Demonstrates and role models CARES behaviors of continuous learning, accountability, respecting and responding, ensuring an environment of health, and obtaining superior outcomes in all endeavors related to job responsibilities. Looks to establish positive and supportive team member relationships, recognizes and responds to department scheduling needs. Communicates effectively any variances to clinical protocols, work schedule changes, or recognition of unsafe operational practices.
• Supports organizational and department business objectives by providing standardized, evidence-based care that contributes to achieving optimal outcomes and patient experiences. Actively participates in hospital and department quality and community initiatives, and maintains competency required for X ray, lab, EKG, and other clinic duties as assigned/where applicable.

CT Technologist

Analyst

• Ensure patient confidentiality and excellent customer service standards are met and exceeded
• Maintains thorough knowledge of workflow processes and daily operations within the Health Information Management department and Horizon Patient Folder
• Communicates necessary information to maintain staff in alignment with organizational vision, values and strategies
• Liaison to the Manager and Supervisor
• Responsible for orienting and training new staff
• Responsible for maintaining accurate, complete, and timely record processing throughout the Health Information Department
• Maintains and encourages appropriate productivity and quality standards for Medical Records personnel
• Maintains and monitors Physician suspension log detailing all known suspension issues related to medical record completion
• Recommends appropriate action plans where appropriate
• Monitors productivity and quality of work performed within the McKesson Electronic Medical Record in relation to record processing and completion
• Ensures compliance with CMS, JCAHO, PHS Policies and Medical Staff CMS/JCAHO standards and regulations
• Maintains reports, records and statistics
• Models effective performance levels and appropriate behavior in alignment with organizational/departmental expectations
• Distributes and prioritizes work equitably to staff members
• Demonstrates skills at problem resolution and acts as a resource for staff dealing with problems.
• Supports established objectives for customer response on retrieving medical information to internal/external providers
• Supports established productivity objectives for all duties within the Health Information Management department

Lead, HIM Document Analyst

Social Worker

• A Transplant Social Worker is a specialized professional that is an integral member of a multidisciplinary transplant team.
• The incumbent is responsible for psychosocial screening, assessment, diagnosis, treatment, and follow-up for transplant patients and living donors.
• In collaboration with physicians, transplant coordinators, TFC, PHS providers, and other community agencies, they assist in the management of psychosocial needs of the patients through all phases of transplantation and living donation.
• Facilitates effective communication between administration, staff, physicians, other department, patients, families, and the community.
• Mentors the staff in developing and achieving professional goals.
• Participates in conflict resolution as necessary and acts as an effective problem solver.
• Conducts thorough and accurate transplant patient psychosocial evaluation that will establish an individual care plan to maximize transplant recovery while reducing the impact of psychosocial risk factors and engaging.
• Proficient at Psychosocial assessment documentation in patients Electronic Medical Record and ensures regulatory compliance.
• Works with patients and families to achieve resolution or will provide referrals to the appropriate agencies for services.
• Available for hospitalized patients and their families throughout the episode of illness in the hospital.
• Works with the Transplant Financial Coordinator to assess financial needs and available resources, to ensure an optimal outcome.
• Collaborates as a key member of the multidisciplinary healthcare team, actively participates in team decision-making processes, and utilizes critical thinking and conflict resolution skills.
• Maintains current knowledge of information in related field through seminars, workshops, and publications.

Medical Social Worker – Transplant

Pharmacist

• Filling medication orders for inpatient and outpatient areas of the facility
• Use of pharmacy technology Pyxis, Pharmogistics, CII safe
• Non-sterile compounding, labeling and repackaging
• Non-sterile unit dose packaging
• Cart, tray, and kit preparation
• Handling of non-sterile hazardous medications
• Proper waste or disposal
• Maintains required record-keeping for controlled and non-controlled substances
• Delivers supplies to the patient unit and ancillary areas
• Answers telephone and responds to questions and problems
• Checks stock on a regular basis to identify and reorder outdated stock
• Ensures that stock is maintained in accordance with manufacturer requirements
• Responsible for adherence to the Department Compliance Plan for Controlled Substances
• Performs other functions as required or assigned

Pharmacy Technician II – Infusion Pharmacy

Program Manager

• Build and manage complex, cross-functional programs that support the organization’s growth strategy.
• Lead end-to-end program delivery for enterprise initiatives including technical programs and growth strategies.
• Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
• Drive cross-functional alignment among IT, business operations, HR, finance, and partner areas.
• Facilitate decision-making by preparing clear analyses, options, and recommendations.
• Coordinate dependencies across technology teams, external vendors, and business units.
• Identify risks early and develop mitigation plans.
• Transition projects to operational teams with clear support models, SLAs, and process handoffs.

Growth Program Manager

• Build the career and make a difference by seeking a skilled Expert EPIC Configuration Analyst
• Conduct regular day-to-day communication, reviews software, and demonstrates a deeper understanding of business operations
• Work with Epic, Subject Matter Experts, and end users to tailor the system
• Perform in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software
• Provide tier-2 support of application incidents reported, including 24/7 on-call coverage as required
• Develop and maintain requirements/specifications and test cases for new or enhanced functionality
• Ensure test scripts are created, reviewed, and updated to reflect workflow solutions
• Modify Epic records, tables, master files to support the application design, additions, changes
• Implement changes using documented procedures compliant with department policies

Expert EPIC Configuration Analyst – Orders Certification

• Responsible for utilizing the nursing process to provide direct patient care to an assigned group of patients during a shift.
• Responsible for prioritizing the delivery of direct nursing care using time and resources efficiently integrating a standards-based framework model
• Provides direct patient care by assessing, planning, implementing, evaluating, and documenting individual patient needs, actions taken and patient responses.
• Coordinates patients care through collaboration with the patient/family and healthcare team.
• Performs assessments as per unit standards and documents on appropriate data base/assessment flow sheet.
• Initiates, utilizes and documents appropriate protocols and standards of care.
• Administers medication and treatments as prescribed by physician, or protocols and documents according to policy.
• Identifies and meets patient and family learning and discharge needs on admission and throughout episode of care.
• Evaluates patient progression toward outcomes per unit policies and documents through EOSS etc.
• Performs competently in emergency situations.
• Delegates or assigns aspects of patient care to healthcare team members commensurate with their validated competency to perform the task.
• Assumes responsibility for the clinical supervision of LPNs and non-licensed assistive personnel.
• Provides leadership through communication about and validation of patient care.
• Assists with various procedures, treatments, surgical techniques or assigns to other healthcare team members as appropriate.
• Completes patient population/age-specific/procedure and protocol education and competency testing per unit policy.
• Demonstrates competency in required psychomotor skills.
• Assists in orientation of new staff or students and serve as a resource person and professional role model.
• Assumes professional responsibility for current nursing structure, nursing guidelines of care, and policies.
• Incorporates PHS mission (VVPS) in care-giving activities.
• Supports DON philosophies of professional governance and models of care delivery.
• Assumes other leadership roles (i.e. relief charge nurse) as required by the department.

RN – Interventional Radiology

• Perform in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software
• Provide tier-2 support of application incidents reported through the help desk
• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects
• Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications
• Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions
• Modify Epic records, tables, and master files to support the application design, additions, and changes
• Implement changes using documented procedures
• Actively participate and contribute in team and cross-team meetings

Expert EPIC Configuration Analyst

Scheduler

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations

Medical Group Scheduler

Supervisor

• Join our team and play a key role in maximizing reimbursement and improving revenue cycle performance.
• Oversee and coordinate the daily operations of the Denials & Appeals team.
• Ensure that all third-party and government payer denials are accurately identified, reviewed, and processed.
• Partner with leadership to develop, analyze, and implement strategies that improve denial overturn rates.
• Continuously evaluate workflows to identify opportunities for process improvement, automation, and operational efficiency.
• Contribute to root cause analysis initiatives and collaborate with operational teams to identify trends.
• Serve as a subject matter expert and resource for denial and appeals processes.
• Lead, coach, develop, and evaluate team members, including hiring and onboarding.

Supervisor – Denials & Appeals

Director

• Develop and execute an enterprise-wide member engagement strategy across DSNP, Medicaid, and Commercial populations.
• Transform traditional outreach models into personalized, data-driven engagement experiences.
• Design innovative approaches that improve member participation in care coordination, preventive care, quality programs, and population health initiatives.
• Establish a long-term roadmap for digital engagement, communication optimization, and member activation.
• Lead governance processes to ensure engagement efforts are coordinated across Population Health, Quality, and customer-facing teams.
• Create personalized outreach strategies that leverage behavioral insights, segmentation, and member preferences.
• Expand and optimize engagement channels including phone, SMS, email, digital platforms, mobile solutions, and emerging technologies.
• Identify opportunities to improve engagement among difficult-to-reach or underserved populations.
• Develop strategies that increase participation in clinical programs while improving satisfaction and member experience.
• Partner with analytics teams to build segmentation strategies and targeted outreach initiatives.
• Establish dashboards, KPIs, and success measures to evaluate program effectiveness.
• Utilize data to assess campaign performance, engagement rates, member activation, and clinical outcomes.
• Develop measurement frameworks that demonstrate ROI and support continuous optimization.
• Oversee centralized outreach and engagement operations.
• Evaluate program effectiveness and implement improvements to increase efficiency and outcomes.
• Ensure outreach activities comply with CMS, Medicaid, and regulatory requirements.
• Establish operational processes that support scalability, consistency, and accountability.
• Lead optimization of CRM platforms and member engagement technologies.
• Partner with IT and digital teams to improve engagement infrastructure and automation capabilities.
• Evaluate emerging technologies that can improve personalization and member interaction.
• Oversee communication orchestration tools and engagement platforms.
• Collaborate with Quality, Clinical Programs, Marketing, Product, Customer Experience, and Analytics teams to drive enterprise engagement initiatives.
• Ensure communication strategies are aligned across various member touchpoints.
• Influence stakeholders and gain alignment around engagement priorities and transformation initiatives.
• Evaluate and oversee external vendors supporting engagement programs.
• Establish performance metrics and accountability standards.
• Ensure vendor solutions align with member engagement objectives and organizational goals.
• Lead, mentor, and develop a high-performing team of managers, supervisors, and engagement professionals.
• Foster a culture focused on innovation, accountability, customer centricity, and continuous improvement.
• Build organizational capabilities that support rapid transformation and sustainable growth.

Director, Population Health Consumer Engagement

• Evaluates and coordinates activities during surgical procedures by anticipating staff needs and necessary supplies.
• Adheres to proper surgical procedures of aseptic technique and safety in the use of instruments and equipment.
• Maintains an accurate count of sponges, needles, and instruments.
• Gathers supplies and instruments and assemble before procedures.
• Ensure that specimens are correctly handled and routed to the proper source.
• Other duties as assigned

Interventional Radiology Tech – Interventional Radiology

• Coordinates the encounter or appointment closure process for customers/patients
• Advanced scheduling and co-pay collection
• Financial arrangements and coordination of services
• Preparation of claims or accounts for billing
• Handle customer inquiries and support resolution of issues