Presbyterian Healthcare Services

Program Manager

• Build and manage complex, cross-functional programs that support the organization’s growth strategy.
• Lead end-to-end program delivery for enterprise initiatives including technical programs and growth strategies.
• Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
• Drive cross-functional alignment among IT, business operations, HR, finance, and partner areas.
• Facilitate decision-making by preparing clear analyses, options, and recommendations.
• Coordinate dependencies across technology teams, external vendors, and business units.
• Identify risks early and develop mitigation plans.
• Transition projects to operational teams with clear support models, SLAs, and process handoffs.

Growth Program Manager

Analyst

• Build the career and make a difference by seeking a skilled Expert EPIC Configuration Analyst
• Conduct regular day-to-day communication, reviews software, and demonstrates a deeper understanding of business operations
• Work with Epic, Subject Matter Experts, and end users to tailor the system
• Perform in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software
• Provide tier-2 support of application incidents reported, including 24/7 on-call coverage as required
• Develop and maintain requirements/specifications and test cases for new or enhanced functionality
• Ensure test scripts are created, reviewed, and updated to reflect workflow solutions
• Modify Epic records, tables, master files to support the application design, additions, changes
• Implement changes using documented procedures compliant with department policies

Expert EPIC Configuration Analyst – Orders Certification

General

• Responsible for utilizing the nursing process to provide direct patient care to an assigned group of patients during a shift.
• Responsible for prioritizing the delivery of direct nursing care using time and resources efficiently integrating a standards-based framework model
• Provides direct patient care by assessing, planning, implementing, evaluating, and documenting individual patient needs, actions taken and patient responses.
• Coordinates patients care through collaboration with the patient/family and healthcare team.
• Performs assessments as per unit standards and documents on appropriate data base/assessment flow sheet.
• Initiates, utilizes and documents appropriate protocols and standards of care.
• Administers medication and treatments as prescribed by physician, or protocols and documents according to policy.
• Identifies and meets patient and family learning and discharge needs on admission and throughout episode of care.
• Evaluates patient progression toward outcomes per unit policies and documents through EOSS etc.
• Performs competently in emergency situations.
• Delegates or assigns aspects of patient care to healthcare team members commensurate with their validated competency to perform the task.
• Assumes responsibility for the clinical supervision of LPNs and non-licensed assistive personnel.
• Provides leadership through communication about and validation of patient care.
• Assists with various procedures, treatments, surgical techniques or assigns to other healthcare team members as appropriate.
• Completes patient population/age-specific/procedure and protocol education and competency testing per unit policy.
• Demonstrates competency in required psychomotor skills.
• Assists in orientation of new staff or students and serve as a resource person and professional role model.
• Assumes professional responsibility for current nursing structure, nursing guidelines of care, and policies.
• Incorporates PHS mission (VVPS) in care-giving activities.
• Supports DON philosophies of professional governance and models of care delivery.
• Assumes other leadership roles (i.e. relief charge nurse) as required by the department.

RN – Interventional Radiology

• Perform in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software
• Provide tier-2 support of application incidents reported through the help desk
• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects
• Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications
• Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions
• Modify Epic records, tables, and master files to support the application design, additions, and changes
• Implement changes using documented procedures
• Actively participate and contribute in team and cross-team meetings

Expert EPIC Configuration Analyst

Scheduler

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations

Medical Group Scheduler

Supervisor

• Join our team and play a key role in maximizing reimbursement and improving revenue cycle performance.
• Oversee and coordinate the daily operations of the Denials & Appeals team.
• Ensure that all third-party and government payer denials are accurately identified, reviewed, and processed.
• Partner with leadership to develop, analyze, and implement strategies that improve denial overturn rates.
• Continuously evaluate workflows to identify opportunities for process improvement, automation, and operational efficiency.
• Contribute to root cause analysis initiatives and collaborate with operational teams to identify trends.
• Serve as a subject matter expert and resource for denial and appeals processes.
• Lead, coach, develop, and evaluate team members, including hiring and onboarding.

Supervisor – Denials & Appeals

Director

• Develop and execute an enterprise-wide member engagement strategy across DSNP, Medicaid, and Commercial populations.
• Transform traditional outreach models into personalized, data-driven engagement experiences.
• Design innovative approaches that improve member participation in care coordination, preventive care, quality programs, and population health initiatives.
• Establish a long-term roadmap for digital engagement, communication optimization, and member activation.
• Lead governance processes to ensure engagement efforts are coordinated across Population Health, Quality, and customer-facing teams.
• Create personalized outreach strategies that leverage behavioral insights, segmentation, and member preferences.
• Expand and optimize engagement channels including phone, SMS, email, digital platforms, mobile solutions, and emerging technologies.
• Identify opportunities to improve engagement among difficult-to-reach or underserved populations.
• Develop strategies that increase participation in clinical programs while improving satisfaction and member experience.
• Partner with analytics teams to build segmentation strategies and targeted outreach initiatives.
• Establish dashboards, KPIs, and success measures to evaluate program effectiveness.
• Utilize data to assess campaign performance, engagement rates, member activation, and clinical outcomes.
• Develop measurement frameworks that demonstrate ROI and support continuous optimization.
• Oversee centralized outreach and engagement operations.
• Evaluate program effectiveness and implement improvements to increase efficiency and outcomes.
• Ensure outreach activities comply with CMS, Medicaid, and regulatory requirements.
• Establish operational processes that support scalability, consistency, and accountability.
• Lead optimization of CRM platforms and member engagement technologies.
• Partner with IT and digital teams to improve engagement infrastructure and automation capabilities.
• Evaluate emerging technologies that can improve personalization and member interaction.
• Oversee communication orchestration tools and engagement platforms.
• Collaborate with Quality, Clinical Programs, Marketing, Product, Customer Experience, and Analytics teams to drive enterprise engagement initiatives.
• Ensure communication strategies are aligned across various member touchpoints.
• Influence stakeholders and gain alignment around engagement priorities and transformation initiatives.
• Evaluate and oversee external vendors supporting engagement programs.
• Establish performance metrics and accountability standards.
• Ensure vendor solutions align with member engagement objectives and organizational goals.
• Lead, mentor, and develop a high-performing team of managers, supervisors, and engagement professionals.
• Foster a culture focused on innovation, accountability, customer centricity, and continuous improvement.
• Build organizational capabilities that support rapid transformation and sustainable growth.

Director, Population Health Consumer Engagement

• Perform in-depth analysis of workflows, data collection, and technical issues associated with Epic software
• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage
• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades/updates, and projects, collaborating with colleagues
• Develop and maintain requirements/specifications and test cases for new or enhanced functionality to department applications
• Ensure test scripts have been created, reviewed, and updated to reflect workflow solutions
• Modify Epic records, tables, and master files to support application design, additions, and changes
• Implement changes using documented procedures that are compliant with department policies and procedures
• Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records
• Create new workflows with collaboration of SME

Senior EPIC Configuration Analyst - Orders Certification

• Evaluates and coordinates activities during surgical procedures by anticipating staff needs and necessary supplies.
• Adheres to proper surgical procedures of aseptic technique and safety in the use of instruments and equipment.
• Maintains an accurate count of sponges, needles, and instruments.
• Gathers supplies and instruments and assemble before procedures.
• Ensure that specimens are correctly handled and routed to the proper source.
• Other duties as assigned

Interventional Radiology Tech – Interventional Radiology

• Coordinates the encounter or appointment closure process for customers/patients
• Advanced scheduling and co-pay collection
• Financial arrangements and coordination of services
• Preparation of claims or accounts for billing
• Handle customer inquiries and support resolution of issues

Medical Group Clerical Specialist

Medical Billing and Coding

• Codes more than one of the following: inpatient and/or outpatient hospital records, ED records, Home Health & Hospice records and/or professional fee services for PMG specialty providers for the purpose of reimbursement, research and in compliance with Federal regulation according to diagnosis, operation and procedure using the ICD-9/10 CM and CPT-4 classification system.
• Ensures adherence to Hospital and Departmental Policies and Procedures.
• Reviews patients' entire current medical record, assigning appropriate codes including CPT, ICD and MS-DRG (as defined by UHDDS guidelines and CMS).
• Abstracts data essential to the QI department.
• Accesses several systems via the computer to research the medical record when needed to complete the coding in a timely manner.
• Takes responsibility for accounts receivable by looking for lost documents to ensure all encounters are coded.
• Resolves any and all pre-bill edits, denials, etc for assigned accounts.
• Maintains and disseminates up-to-date technical knowledge of legal and regulatory information.
• Participates in all departmental in-services and updates to stay current with accepted coding guidelines.

PRN IP Facility PCS/ICD Coder

• Serves as a clinical resource by overseeing patient care and delegating assignments based on patient acuity and staff competency.
• Provides direct emergency care, evaluates outcomes, and collaborates with providers to adjust care as needed.
• Coordinates care with patients, families, physicians, and interdisciplinary teams to ensure timely, effective treatment.
• Educates patients and families on diagnoses, treatments, medications, and discharge instructions.
• Maintains knowledge of evidence-based practice, emergency protocols, and hospital policies.
• Demonstrates proficiency with emergency department equipment and clinical technology.
• Communicates effectively, supports teamwork, and contributes to problem-solving in a fast-paced environment.
• Uses strong triage, prioritization, and critical thinking skills to manage high-acuity situations.
• Participates in ongoing professional development and performs other duties as assigned.

RN, Emergency Department

Accountant

• Prepares/assists in preparing balance sheet, profit and loss statements and other financial reports related to month end close
• Analyzing trends and coordinating and assisting with internal and external audits
• Performs routine and correcting journal entries and account reconciliations for the more complex accounting areas
• Manages monthly close schedule and verifies that all steps have been completed in a timely fashion
• Generates monthly reports after close, including revenue and expense analysis and budget to actual analysis
• Assists in preparation of ad-hoc projects, prepares audit workpapers and requests

• Conducts ongoing surveillance to identify, track, and reduce healthcare-associated infections across care settings.
• Collects, analyzes, and reports infection control data to identify trends, outbreaks, and opportunities for quality improvement.
• Develops, implements, and evaluates infection prevention strategies, policies, and interventions to minimize infection risks.
• Monitors compliance with infection prevention standards, isolation protocols, aseptic practices, and regulatory requirements.
• Collaborates with physicians, clinical teams, leadership, and regulatory agencies to support infection prevention initiatives and outbreak management.
• Serves as an infection control resource by providing education, consultation, and training to employees and clinical staff on best practices and current standards.
• Supports employee health and safety programs related to infectious disease prevention, exposure response, and immunization initiatives.
• Maintains current knowledge of infection prevention regulations, evidence-based guidelines, and industry best practices.
• Performs additional duties as assigned.

Infection Control Specialist

Operations

• Lead the operational execution, financial stewardship and strategic expansion of ambulatory cancer services.
• Partner closely with Service Line Administrator and Medical Director to define, track, and analyze clinical outcome measures.
• Work collaboratively with clinical, clerical, and ancillary staff across clinics to achieve optimal utilization of clinic resources.
• Collaborate with multi-disciplinary service line teams to design and implement highly integrated, compassionate care processes.
• Collaborate with finance and billing teams to develop action plans to resolve charge capture issues.