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Presbyterian Healthcare Services

Medical Group Front Desk Specialist

Presbyterian Healthcare Services

Coordinates patient encounters including scheduling and referrals at Hondo Clinic. Ensures patient access and updates demographics while following HIPAA guidelines.

Posted 7/23/2026part-timeHondo • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates proficiency in patient scheduling, referral management, and maintaining accurate patient records while adhering to HIPAA guidelines. Excels in customer relations through effective communication and problem resolution.

Highest-signal resume keywords
Patient SchedulingReferral ManagementHIPAA ComplianceCustomer RelationsDemographic Verification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Appointment SchedulingReferral EntryPatient Demographics ManagementInformation RetrievalDocumentation
Soft Skills
Effective CommunicationProblem SolvingActive Listening
Certifications & Qualifications
High School Diploma
Industry Keywords
Patient CareHealthcare AdministrationConfidentiality Guidelines

About the role

Key responsibilities & impact
  • Coordinates the encounter or episode process for the customer/patient including scheduling appointments
  • Enters referrals
  • Updates patient demographics
  • Facilitates the Advanced Access process
  • Monitors the daily patient schedule
  • Places reminder calls and identifies no shows for rescheduling
  • Verifies patient demographics and insurance information
  • Answers telephones, takes complete and accurate messages and relays information to appropriate parties
  • Retrieves information from files as requested and assembles paperwork
  • Responsible for following HIPAA confidentiality guidelines while performing all duties
  • Maintains customer relations by listening, responding, and documenting inquiries and complaints.

Requirements

What you’ll need
  • High school (G.E.D) required.

Benefits

Comp & perks
  • medical
  • dental
  • vision
  • short-term and long-term disability
  • group term life insurance
  • optional voluntary benefits
  • wellness program