Premier Equipment

Technician

• Diagnosing and repairing complex issues on agricultural, turf, and compact construction equipment at customer’s site
• Troubleshooting and supporting advanced GPS and Precision Ag technologies
• Clear communication with customers about repairs and maintenance
• Supporting customer clinics and promoting Premier Equipment’s service programs
• Managing mobile service vehicle, tools, and parts inventory
• Adhering to safety standards and completing required documentation
• Maintaining Premier’s reputation for exceptional service

Mobile Technician

Art Director

• Lead the Parts Department to deliver outstanding service and support to customers and internal teams.
• Manage inventory controls, merchandising, staff scheduling, and process improvements.
• Ensure customers receive parts and accessories efficiently.
• Oversee Parts Department marketing efforts monthly to achieve departmental targets.
• Maintain an accurate and effective parts inventory control system.
• Maximize the use of special terms and stock orders to achieve management stock order goals.
• Identify deficiencies within the Parts Department and recommend corrective actions.

Parts Manager

• Diagnose and repair agricultural, turf, and compact construction equipment.
• Perform on-site diagnostics and repairs on agricultural, CWP, and turf equipment, as well as established Ag Management Solutions (AMS) products.
• Participate in required Service EDUCATE training programs.
• Support customer clinics.
• Review and explain any maintenance, repair, or other service concerns directly with customers and document them on work orders.
• Promote and sell Premier Equipment Ltd. service programs directly to customers.
• Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
• Maintain current knowledge of John Deere and competitive products.
• Follow all safety rules and regulations while performing work assignments.
• Complete all reports and forms required in conjunction with work assignments.
• Account for all time and materials used in performing assigned duties.

Agricultural Service Technician – Heavy Duty Mechanic

• Performs on-site diagnostics and repairs on agricultural, CWP, and turf equipment, as well as established Ag Management Solutions (AMS) products.
• Participates in required Service EDUCATE training programs.
• Supports customer clinics.
• Reviews and explains any maintenance, repair, or other service concerns directly with customers and documents them on work orders.
• May promote and sell Premier Equipment Ltd. service programs directly to customers.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
• Maintains current knowledge of John Deere and competitive products.
• Follows all safety rules and regulations while performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Accounts for all time and materials used in performing assigned duties.

Agriculture Service Technician – Heavy Duty Mechanic

Account Executive

• Market, demonstrate, and sell agricultural new and used whole goods products.
• Promote any other goods or services that the Company offers.
• Be informed of company promotions or special events in all departments.
• Profile new and existing customers while ensuring customer satisfaction with products or services.
• Keep abreast of business trends that will affect customer purchases.
• Attend John Deere or in-house training seminars, product introductions, and farm or turf trade shows.
• Stay current on product knowledge, features, and benefits of all equipment potentially saleable by the Company.

Sales Representative

Consultant

• Responsible for counter sales focusing on internal and external customer satisfaction.
• Maintaining attractive and current showroom displays.
• Promote and merchandise parts and accessories.
• Assist with the verification, stocking, and ordering of parts.
• Other associated tasks as required by the Parts Manager.

Parts Consultant

• Market, demonstrate, and sell new and used agricultural equipment, and large property/landscape equipment.
• Promote any other goods or services that the Company offers.
• Be informed of company promotions or special events in all departments.
• Profile new and existing customers while ensuring customer satisfaction with products or services.
• Keep abreast of business trends that will affect customer purchases.
• Attend John Deere or in-house training seminars, product introductions, and farm or turf trade shows.
• Stay current on product knowledge, features, and benefits of all equipment potentially saleable by the Company.

• Diagnose, repair, assemble/disassemble, and maintain compact construction equipment from John Deere and competitive brands.
• Use diagnostic tools and John Deere’s Service Advisor system to perform accurate evaluations and document service work.
• Order required parts for service jobs and coordinate with the parts department as needed.
• Follow all company and regulatory safety procedures during service assignments.
• Maintain current technical knowledge through ongoing training, including John Deere University (JDU) programs.
• Review and explain service work and maintenance recommendations with the service office and occasionally with customers.
• Participate in product clinics or other customer-facing service events as required.
• Operate and test equipment for diagnostic purposes as part of repair workflows.

Compact Construction Equipment Technician

General

• Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
• Support customer service and corporate initiatives on a daily basis.
• Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
• Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
• Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
• Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
• Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
• Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
• Assist the Service Manager in reducing lost time.
• Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
• Schedule all service department trucking as needed.
• Promote a safe, clean, and healthy work environment in the Service Department.
• Assist with incoming store phone calls.
• Support the Service Manager with special events and projects as required.

Service Coordinator

Manager

• Set and achieve strategic goals by translating company strategy into quarterly budgets, KPIs, and operational plans.
• Own full P&L responsibility for the branch, managing financial performance and accountability.
• Lead a team across Parts, Service, Sales, and Admin functions.
• Recruit, onboard, coach, and develop top talent, while managing underperformance when necessary.
• Inspire and lead through department managers, holding them accountable to performance metrics and shared cultural values.
• Foster a customer-obsessed culture by knowing key customers, resolving escalations, and nurturing long-term relationships.
• Balance stakeholder needs—employees, customers, ownership, and community—in every key decision.
• Encourage and manage healthy conflict, creating a safe space for tough conversations and team alignment.
• Continuously improve branch operations by identifying bottlenecks, testing solutions, and standardizing best practices.

Branch Manager

• Lead and develop top talent.
• Ensure customers feel informed, respected, and taken care of—from first call to final invoice.
• Translate company and branch goals into clear service KPIs—labor efficiency, recovery rate, customer satisfaction—and deliver on them consistently.
• Optimize scheduling, workflow, shop capacity, and parts coordination to reduce downtime and eliminate bottlenecks.
• Work closely with Parts, Sales, and Branch leadership to deliver a seamless customer experience.
• Identify process gaps, test better ways of working, and standardize what works.

Service Manager

Associate

• Assist with loading and unloading truck deliveries, including stock orders and internal courier shipments.
• Receipt and properly stock incoming parts shipments with accuracy.
• Follow up on shipment overages and shortages, reporting issues promptly to the Parts Manager.
• Pick and pack parts for transfers between locations.
• Assist with cycle counting of parts inventory to maintain accuracy.
• Handle parts returns in accordance with company policies.
• Replenish oil inventory from overflow stock areas.
• Support Parts Counter Sales by picking and packing customer orders or providing backup assistance.
• Assemble consumer products and fabricate hoses and cables as needed.
• Help maintain a clean and orderly Parts Department environment.
• Promote teamwork and a 'Customer First' commitment across Branch and inter-Branch Sales, Parts, and Service departments.
• Perform other duties as assigned by the Parts Manager.

Mobile Technician

Parts Manager

Agricultural Service Technician – Heavy Duty Mechanic

Agriculture Service Technician – Heavy Duty Mechanic

Sales Representative

Parts Consultant

Sales Representative

Compact Construction Equipment Technician

Service Coordinator

Branch Manager

Service Manager

Parts Associate