Service Manager

Premier Equipment

Service Manager leading the team responsible for service operations at Premier Equipment, Ontario's largest John Deere dealership. Ensuring customer satisfaction and efficient workflow in service operations.

Posted 7/30/2026full-timeElmira • 🇨🇦 CanadaMid-LevelSenior💰 CA$95,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in developing talent and optimizing service operations, with a focus on improving labor efficiency, customer satisfaction, and workflow management. Proven ability to build trust with customers and team members while managing high-pressure situations.

Highest-signal resume keywords

Team LeadershipService Metrics ImprovementCustomer Experience ManagementWorkflow OptimizationLabor Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service KPIsLabor EfficiencyRecovery RateCustomer SatisfactionShop Flow Management

Soft Skills

Decision MakingTrust BuildingPrioritizationCommunication

Industry Keywords

Parts CoordinationProcess ImprovementBottleneck EliminationCustomer Care

About the role

Key responsibilities & impact

Lead and develop top talent.
Ensure customers feel informed, respected, and taken care of—from first call to final invoice.
Translate company and branch goals into clear service KPIs—labor efficiency, recovery rate, customer satisfaction—and deliver on them consistently.
Optimize scheduling, workflow, shop capacity, and parts coordination to reduce downtime and eliminate bottlenecks.
Work closely with Parts, Sales, and Branch leadership to deliver a seamless customer experience.
Identify process gaps, test better ways of working, and standardize what works.

Requirements

What you’ll need

You’ve led a team of 6+ technicians and/or service advisors and have a track record of developing others into stronger performers or leaders.
You understand shop flow, labor management, and service metrics—and you know how to improve them.
Comfortable working directly with growers and contractors when the stakes are high and the clock is ticking.
You can juggle priorities, make decisions, and keep the team focused during peak seasons.
You do what you say, say what you mean, and build trust with your team and customers.

Benefits

Comp & perks

Comprehensive Health & Dental Coverage (includes vision and paramedical services)
Company-Matched RRSP
Annual Profit Sharing
Boot & Tool Allowance
Apprenticeship Scholarships
Employee Assistance Program (EAP)
Company Vehicle (for qualifying positions)