Service Coordinator

Premier Equipment

Service Coordinator at Premier Equipment handling work orders, invoices, and customer service operations. Fostering teamwork and enhancing the customer experience in a full-service dealership.

Posted 7/30/2026full-timeElmira • 🇨🇦 CanadaMid-LevelSenior💰 CA$48,688 - CA$60,998 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and organizational abilities while effectively managing administrative tasks within a service department. Proficient in accounting practices and Microsoft Office, with a focus on enhancing customer experience and promoting teamwork.

Highest-signal resume keywords

Customer Service ExperienceBasic Understanding Of Accounting PracticesProficient In Microsoft OfficeStrong Organizational AbilitiesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Understanding Of Accounting PracticesAdministrative Tasks ManagementInvoicingWork Order ManagementPayroll MonitoringWIP MonitoringCost-Saving MeasuresService Scheduling

Soft Skills

Strong Organizational AbilitiesCommunication SkillsTeamworkCustomer First Mindset

Tools & Technologies

Microsoft OfficePurchase Order SystemStandard Internet Applications

Industry Keywords

Service DepartmentDealership ExperienceFast-Paced EnvironmentMechanical Terms

About the role

Key responsibilities & impact

Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
Support customer service and corporate initiatives on a daily basis.
Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
Assist the Service Manager in reducing lost time.
Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
Schedule all service department trucking as needed.
Promote a safe, clean, and healthy work environment in the Service Department.
Assist with incoming store phone calls.
Support the Service Manager with special events and projects as required.

Requirements

What you’ll need

Basic understanding of accounting practices
Proficient in Microsoft Office and standard internet applications
Customer service experience or skills
Knowledge of general office procedures
Strong organizational and communication abilities
Comfortable working in a fast-paced, team-oriented environment
Availability for rotating Saturdays
General understanding of mechanical or technical terms (preferred)
Prior experience in a dealership or service department (preferred)

Benefits

Comp & perks

Comprehensive Health & Dental Coverage (includes vision and paramedical services)
Company-Matched RRSP
Annual Profit Sharing
Boot & Tool Allowance
Apprenticeship Scholarships
Employee Assistance Program (EAP)
Company Vehicle (for qualifying positions)