Customer Success Manager, Strategic
AcuityMD
SQL
Client Success Manager
Posh
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary client contact post-implementation, ensuring seamless onboarding and ongoing success.
- Educate clients on new features, best practices, and AI-driven efficiencies, driving engagement.
- Identify underutilized features and guide clients toward maximizing value.
- Organize training sessions, product deep dives, and enablement efforts to ensure adoption.
- Communicate Posh’s AI roadmap, helping clients align with future innovations.
- Guide clients through AI adoption phases, ensuring a structured and measurable approach.
- Identify and mitigate competitive threats, reinforcing Posh’s differentiation.
- Track market trends and competitor positioning, ensuring proactive client discussions.
- Monitor client health, engagement, and renewal readiness to prevent churn.
- Address risks and competitive challenges before they impact client retention.
- Collaborate with internal teams to ensure a seamless renewal process and long-term satisfaction.
- Identify opportunities for additional AI adoption and client expansion.
- Partner with the Account Growth Manager to drive strategic expansion discussions.
- Serve as a trusted advisor, proactively addressing client concerns and escalating risks as needed.
- Maintain accurate client records in Salesforce, tracking engagement, risks, and opportunities.
Requirements
- 3+ years of experience in customer success, account management, or client engagement, preferably in SaaS or AI-driven technology.
- Strong relationship-building, communication, and problem-solving skills.
- Experience with AI adoption strategies, product positioning, and competitor analysis.
- Ability to strategically guide clients through AI roadmaps and communicate competitive differentiation.
- Proficiency in Salesforce or similar CRM tools for tracking client interactions.
- Ability to collaborate cross-functionally with Sales, Product, and Marketing teams.
Benefits
- Offers Equity 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementclient engagementAI adoption strategiesproduct positioningcompetitor analysis
Soft skills
relationship-buildingcommunicationproblem-solvingstrategic guidanceproactive addressing of client concerns
