Posh

Account Manager

• Assist in managing client documentation, internal knowledge bases, and resource organization.
• Update and maintain client data in Salesforce, ensuring accuracy and consistency.
• Help organize and track email distribution lists and client communications.
• Support Confluence page updates and internal information sharing.
• Conduct research on clients, competitors, and market trends to identify expansion or partnership opportunities.
• Summarize findings to support strategic account planning and performance insights.
• Compile and maintain data for internal dashboards, success metrics, and client reports.
• Assist with tracking partnership activities and engagement performance using tools such as Google Sheets, Salesforce, and Notion.
• Identify opportunities to improve client success workflows and documentation practices.
• Support the implementation of new processes or tools that enhance efficiency.
• Work closely with Operations, Marketing, and Product teams to ensure alignment across client deliverables and communications.
• Assist with the creation and refinement of presentation templates and client-facing materials.
• Provide support for special initiatives, events, or campaigns as needed by the Client Success and Partnerships teams.

Client Success, Partnerships Intern

Full-stack Engineer

• Optimize critical backend systems, including RAG pipelines (ingestion and inference) and orchestration of ML utility services.
• Design and implement new features and quality improvements across our cross-product RAG API — including tools, disambiguation, and dynamic reasoning model use.
• Improve application reliability and scalability while solving complex technical challenges.
• Add monitoring, alerting, and anomaly detection to enhance operational responsiveness.
• Write clean, maintainable, and testable code that’s easy to understand and ready for change.
• Maintain, extend, and refactor existing systems and legacy codebases.
• Collaborate with engineering peers, product managers, and designers to deliver world-class solutions.
• Mentor other engineers and foster a culture of technical excellence and continuous learning.
• Define and promote software engineering best practices, including testing, code reviews, and architectural standards.

Senior Software Engineer

Customer Success Manager

• Serve as the primary client contact post-implementation, ensuring seamless onboarding and ongoing success.
• Educate clients on new features, best practices, and AI-driven efficiencies, driving engagement.
• Identify underutilized features and guide clients toward maximizing value.
• Organize training sessions, product deep dives, and enablement efforts to ensure adoption.
• Communicate Posh’s AI roadmap, helping clients align with future innovations.
• Guide clients through AI adoption phases, ensuring a structured and measurable approach.
• Identify and mitigate competitive threats, reinforcing Posh’s differentiation.
• Track market trends and competitor positioning, ensuring proactive client discussions.
• Monitor client health, engagement, and renewal readiness to prevent churn.
• Address risks and competitive challenges before they impact client retention.
• Collaborate with internal teams to ensure a seamless renewal process and long-term satisfaction.
• Identify opportunities for additional AI adoption and client expansion.
• Partner with the Account Growth Manager to drive strategic expansion discussions.
• Serve as a trusted advisor, proactively addressing client concerns and escalating risks as needed.
• Maintain accurate client records in Salesforce, tracking engagement, risks, and opportunities.

Client Success Manager

IT Support

• Serve as the primary point of contact for IT troubleshooting and support for all employees.
• Manage the company’s MDM platform (Jamf suite) while ensuring configuration stays current with new feature releases and resolve issues as they arise.
• Maintain and track the company’s endpoint asset inventory to ensure accuracy and accountability.
• Partner with HR and Security to support onboarding and offboarding activities.
• Administer and maintain Google Workspace environments.
• Collaborate with the Security team on endpoint monitoring, alerting, and remediation.
• Identify opportunities to automate and streamline IT processes and systems.

Client Success, Partnerships Intern

Senior Software Engineer

Client Success Manager

IT Manager