PORCH 💚

Support Engineer

• Provide live support via phone, chat, and email
• Troubleshoot issues customers are having
• Work with customers to find a solution
• Walk customers through the steps to correct issues

Technical Support Specialist

COP 3,479,000 - COP 3,653,000 per month

Human Resources

• Partner with our Employer of Record (EOR) vendor to support Porch's Colombia workforce across the full employee lifecycle and ensure alignment between EOR records and Workday.
• Ensure Colombia HR operations align with the Corporate HR strategy through close partnership with the HRBP team, Contingent Workforce Operations, HR Operations, and other HR centers of excellence (COEs).
• Serve as the primary point of contact for local employee relations issues.
• Bridge management and employees by addressing demands, grievances, or other concerns in partnership with the HRBP team and the EOR.
• Advise on Colombian labor law compliance — including the Substantive Labor Code (Código Sustantivo del Trabajo) — in coordination with the EOR vendor and Legal team.
• Stay current on regulatory changes and flag updates that impact Porch's Colombia workforce.
• Develop and maintain HR procedures, practices, and policy guidance for Porch's Colombia workforce, working within the parameters of the EOR relationship, and contribute to a Colombia-specific reference for our local team.
• Support workplace investigations and disciplinary and termination procedures in partnership with the HRBP team, Legal, and the EOR — including managing probation period considerations under Colombian law (two-month statutory maximum).
• Working with the Head of Employee Experience and HRBPs, assist leaders with strategic organizational design and reorganizations.
• Contribute to recruiting efforts by supporting hiring leaders and the corporate Talent Acquisition team, including customizing job descriptions.
• Partner with the HRBP team and managers on performance management — championing the annual and mid-year cycles and supporting performance improvement plans as needed.
• Support manager and employee self-service in Workday and the EOR platform; conduct training as needed.
• Review, track, and document compliance with mandatory and non-mandatory training and continuing education.
• Support workplace health and safety compliance, leveraging EOR resources and Colombian regulatory requirements.
• Act as a culture steward — promoting a positive work environment, championing Porch's values, and supporting employee engagement through effective communication and relationship-building.
• Respond to audit requests as needed.
• Other job duties as assigned.

Human Resources Manager

COP 8,728,000 - COP 9,819,000 per month

Marketing

• Design assets for marketing campaigns across email, paid media, social, landing pages, etc.
• Take campaign and creative briefs from channel owners and turn them into effective visual concepts and finished assets.
• Balance speed and quality while managing multiple projects, deadlines, and stakeholder needs.
• Create design work across a wide range of formats, including: Website and landing page visuals, Email marketing assets, Paid social and display ads, Social graphics and informational posts, Presentation or internal support materials.
• Deliver clean, organized, final files that are easy to use, hand off, and adapt across channels.
• Apply established brand guidelines across all creative work to ensure consistency in visual identity, messaging, and tone.
• Use strong design instincts to make smart choices around layout, typography, hierarchy, imagery, and channel-specific best practices.
• Help maintain and improve reusable design systems, templates, components, and creative patterns.
• Review work carefully for accuracy, polish, and alignment with brand standards before it goes live.
• Work directly with channel owners to understand the goal of each request, the intended audience, and what success looks like.
• Manage feedback in a clear, practical way by asking clarifying questions, organizing revisions, and keeping projects moving.
• Offer thoughtful design recommendations when a request could be improved based on brand standards, user experience, channel performance, or creative best practices.
• Collaborate with marketing, product, sales, and other internal teams to support business needs across the portfolio.

Senior Marketing Designer

COP 4,500,000 - COP 4,750,000 per month

Manager

• Independently lead the design, execution, and governance of core compensation programs including base salary structures, annual incentive plans, and long-term equity-based compensation, ensuring alignment with business strategy, pay-for-performance principles, and shareholder interests.
• Serve as a key contributor to Compensation Committee support, including preparation of materials, analyses, and executive summaries related to executive and broad-based compensation programs.
• Support proxy statement (CD&A) development, including drafting inputs, quantitative disclosures, and pay-for-performance analyses in partnership with Legal, Finance, and external advisors.
• Own and maintain job architecture and leveling frameworks consistent with Radford methodology; create and update job profiles in Workday.
• Lead Porch's annual compensation survey submissions and own relationships with survey providers; serve as primary SME for the survey aggregator Payfactors.
• Analyze survey data to understand market trends and maintain and recommend updates to salary structures, pay policies, and practices.
• Lead annual and mid-year compensation review cycles (merit, bonus, incentive, and equity), ensuring disciplined execution, adherence to internal controls, and alignment with approved budgets.
• Act as a senior compensation advisor to HR Business Partners and business leaders on matters related to hiring, promotions, retention actions, organizational design, and workforce planning.
• Partner closely with Finance to manage compensation budgets and forecasts; own the quarterly compensation accrual process in support of accounting quarter-end activities.
• Consult on sales compensation, short-term and long-term incentive plans; support annual incentive plan refresh, plan documentation, and goal setting.
• Ensure compensation programs comply with all applicable federal, state, and local regulations including equal pay, wage and hour, pay transparency, and public-company disclosure requirements.
• Influence cross-functional stakeholders to drive compensation initiatives, policy enhancements, and process improvements through expertise and data-driven recommendations.
• Provide functional leadership and mentorship to team members; contribute to developing a positive team culture.

Senior Compensation Manager

Sales Development Rep

• Develop new business via mass communication such as email, SMS, and phone to introduce our SaaS solution within the target market.
• Support sales team on outbound strategies and lead-generating efforts.
• Build a strong pipeline of prospective customers by sourcing potential leads and passing off qualified opportunities to the sales team.
• Implement creative ways to engage and build rapport to maintain your book of prospects.
• Manage data for prospective clients in our CRM, ensuring all communications are logged and information is accurate.

Sales Development Representative

Full-stack Engineer

• Use agentic AI coding tools as the primary development methodology for the platform build — not as an experimental side channel.
• Define agent configuration patterns, custom skills, and CI/CD integration that make AI-assisted development reliable and auditable at production scale.
• Build evaluation frameworks, quality gates, and pre-commit hooks that ensure agent-generated code meets our standards.
• Orchestrate multi-agent workflows for parallel feature delivery; lead the team in spec-driven coding, context management, and productive AI-assisted practices.
• Mentor the broader engineering team on AI-assisted development and evolve those practices as tooling and models advance.
• Architect agentic capabilities directly into the platform: agent-assisted configuration, AI-driven underwriting decisioning, automated document understanding for declarations and endorsements, and conversational interfaces for the operations team.
• Design RAG pipelines, retrieval architectures, and tool-use patterns that ground LLM behavior in regulated insurance content (rate manuals, underwriting guidelines, state-specific rules).
• Define integration patterns (MCP, function calling, structured outputs) that expose platform capabilities cleanly to internal agents and external partners.
• Establish AI observability, evaluation, and cost-management frameworks so production agent behavior is measurable, debuggable, and bounded.
• Set responsible-AI guardrails that keep agent-influenced decisions auditable and aligned with insurance regulatory requirements (NAIC AI bulletin, state DOI expectations).
• Design and build core PAS services: quoting, rating, binding, issuance, endorsements, renewals, cancellations, and reinstatements.
• Own the technical architecture for a modular, API-first platform supporting multi-state, multi-carrier homeowners insurance.
• Build the rating engine, product configuration layer, and rules framework that allow business teams to launch new states and products without engineering bottlenecks.
• Define data models for policy lifecycle, exposure management, and regulatory compliance (bureau reporting, NAIC data submissions, state filing requirements).
• Establish event-driven patterns and integration architecture for the dozen-plus carrier, vendor, and partner systems the platform must connect with.
• Lead the engineering strategy to migrate off existing vendor PAS platforms onto our custom-built platform.
• Design migration tooling: automated data extraction, transformation, validation, and reconciliation pipelines.
• Run shadow comparisons of new platform output against incumbent systems before each cutover.
• Maintain production stability on existing platforms while simultaneously building the replacement.
• Partner with the Director of Insurance Engineering, Product, and Insurance SMEs to translate domain requirements into platform capability.
• Set engineering standards, lead design reviews, and serve as the technical authority on architecture decisions for the platform build.
• Stay hands-on — this is not a whiteboard architect role; you write production code.

Staff Engineer – Insurance Platform

Account Manager

• Develop and maintain strong, trusted relationships with independent insurance agents within the assigned territory.
• Collaborate with agents to develop and execute regular account planning sessions, identifying growth opportunities, setting clear objectives, and creating actionable strategies to achieve premium and performance goals.
• Identify and reconnect with previously high-performing agents to rebuild relationships, understand barriers to past production, and implement tailored strategies to reignite their engagement and drive renewed premium growth.
• Conduct regular visits (virtually and occasionally in person) with agents to understand their needs, challenges, and growth opportunities.
• Drive premium growth by implementing strategic plans and working collaboratively with agents.
• Act as the primary liaison between HOA/Porch and agents, providing exceptional service and support.
• Represent the HOA/Porch at local industry events, trade shows, and networking opportunities.
• Address and resolve complex challenges for agents by partnering with underwriting, marketing, and operations teams, ensuring a seamless experience and strong satisfaction levels.

Agency Relationship Manager

Account Executive

• Upsell additional services to existing customers.
• Re-activate previously canceled warranty accounts by addressing cancellation reasons and offering a more affordable warranty option.
• Re-engage previously interested customers or customers actively shopping for a warranty by presenting a more affordable warranty solution.
• Receive inbound calls, request the customer’s reference number, and upsell micro-warranty products.
• Manage and document the sales process in our CRM tool.
• Make outbound calls from our calling queue.
• Evaluate consumer’s financial needs and identify where our services can help.
• Use a script to help guide each call and sell our service.

Warranty Sales Representative

Customer Support

• Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed
• Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues
• Quarterly compliance review and maintenance of escheat database
• Responsible for filing state NAUPA reports, as assigned
• General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors
• Successfully handle any duties as assigned by manager with little to no supervision
• Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.

Client Support Specialist

• Develop new business via mass communication such as email, SMS, and phone to introduce our SaaS solution within the target market
• Support sales team on outbound strategies and lead-generating efforts
• Manage data for prospective clients in our CRM, ensuring all communications are logged and information is accurate
• Build a strong pipeline of prospective customers by sourcing potential leads and passing off qualified opportunities to the sales team
• Implement creative ways to engage and build rapport to maintain your book of prospects.

• Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production
• Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows
• Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership
• Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users
• Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools
• Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements
• Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges
• Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates
• Help ensure systems, processes, documentation, and teams are fully prepared before changes go live
• Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders
• Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency
• Track timelines, dependencies, and deliverables to ensure work progresses as planned
• Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.

System Support Specialist

COP 4,167,000 - COP 4,400,000 per month

Email Marketing Manager

• Maintain and optimize the CRM system to ensure data accuracy and integrity.
• Manage contact segmentation, email lists, and automation workflows.
• Support campaign setup, tracking, and performance reporting.
• Administer authentication (SPF, DKIM, DMARC) and ensure deliverability best practices.
• Test and refine subject lines, personalization, and cadence strategies.
• Oversee the collection, cleansing, and organization of client and prospect data.
• Regularly audit CRM databases to remove duplicates, correct errors, and maintain compliance.
• Collaborate with sales and marketing to align database structure with campaign goals.
• Execute email cadence and automation strategies for client nurturing and engagement.
• Implement 1:1 authentication and beta testing of subject lines and timing strategies.
• Track open rates, click-through rates, conversions, and optimize for engagement.
• Develop and manage automated workflows that improve client experiences and internal efficiency.
• Monitor and refine the client journey to ensure timely communication and follow-up.
• Coordinate with cross-functional teams to align automation with business goals.
• Support marketing event logistics including communication, invites, and follow-up.
• Manage event-related CRM data and coordinate Zoom or virtual event setups.
• Compile prospect and attendee research to support outreach (e.g., ALTA new clients, events lists).
• Build and maintain marketing landing pages and web forms to capture leads and event registrations.
• Ensure smooth integration with CRM and analytics tools.
• Test and optimize forms for conversion and user experience.
• Collaborate with design teams to create branded email templates, graphics, and web assets.
• Ensure consistency with brand guidelines across all creative outputs.

Email Marketing Coordinator, CRM Admin

Financial Planning and Analysis

• Prepare federal and state corporate income tax returns, extensions, and estimated tax payments
• Calculate quarterly and annual income tax provisions under ASC 740
• Conduct tax research and respond to tax notices as needed
• Assist with financial reporting automation initiatives
• Support compliance and planning for state and local income taxes

Senior Accountant, Tax & Financial Reporting

• Proactively drive and close large revenue sales
• Manage and maintain a robust sales pipeline to meet quotas
• Source new sales opportunities through inbound and outbound activities
• Process marketing leads from various sources
• Conduct thorough needs analysis and research
• Identify key decision-makers within target accounts
• Maintain and expand a database of potential prospects
• Collaborate with channel partners and internal teams
• Deliver compelling online sales presentations
• Stay informed about industry trends and market opportunities

National Account Executive

Software Engineer

• Lead, mentor, and inspire engineering managers and engineers across multiple cross-functional teams to deliver high-quality software experiences for customers, inspectors, and partners
• Own the engineering strategy, technical direction, and execution roadmap for the Inspection business
• Partner closely with Product and cross-functional leadership to align roadmap decisions, delivery priorities, and resourcing with short and long-term business goals
• Provide technical leadership to build, scale, and evolve the Inspection platform, solving complex challenges across applications, services, and data workflows
• Drive high standards for architecture, code quality, reliability, security, observability, and performance
• Champion agentic AI development across the engineering organization
• Establish strong operating rhythms to improve predictability and execution excellence
• Attract, retain, and develop top engineering talent, including managers and senior individual contributors
• Lead through organizational change and improve engineering effectiveness through strong SDLC practices

Technical Support Specialist

Human Resources Manager

Senior Marketing Designer

Senior Compensation Manager

Sales Development Representative

Staff Engineer – Insurance Platform

Agency Relationship Manager

Warranty Sales Representative

Client Support Specialist

Sales Development Representative

System Support Specialist

Email Marketing Coordinator, CRM Admin

Senior Accountant, Tax & Financial Reporting

National Account Executive

Director, Engineering – Inspection