Technical Support Specialist

PORCH 💚

Technical Support Specialist at Porch Group providing live customer support via phone, chat, and email. Troubleshooting customer issues and guiding them through solutions.

Posted 6/3/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-Level💰 COP 3,479,000 - COP 3,653,000 per monthWebsite

About the role

Key responsibilities & impact

Provide live support via phone, chat, and email
Troubleshoot issues customers are having
Work with customers to find a solution
Walk customers through the steps to correct issues

Requirements

What you’ll need

2+ years of experience in a technical support role
Excellent written and spoken English communication
Excellent conflict management and de-escalation skills
Ability to maintain an upbeat, caring, and empathetic attitude towards customers
General understanding of the troubleshooting process
Experience troubleshooting desktop applications
Windows and Mac troubleshooting experience
The ability to type 50+ Words per Minute
Basic understanding of Microsoft Office and G Suite Programs
Self-Starter, able to work and learn independently
Comfortable learning 1-on-1 or through self-guided videos and documentation
Ability to switch effectively between different types of work

Benefits

Comp & perks

Work from home
Quiet workspace requirement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingdesktop applicationsWindows troubleshootingMac troubleshootingtyping speed 50+ WPMMicrosoft OfficeG Suite

Soft Skills

written communicationspoken communicationconflict managementde-escalation skillsempathyself-starterindependent learningadaptability