PointClickCare

Artificial Intelligence

• Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.
• Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
• Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
• Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.
• Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
• Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
• Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.

Senior Applied Researcher AI/ML

Billing Specialist

• Conduct Case Analysis to determine action plan and ensure compliance. Review and interpret MSA terms and conditions and apply changes in accordance with customer contractual obligation.
• Specific focus on large accounts that require multiple layers of data analysis with a high degree of accuracy, a clear understanding of transactional changes that may have affected subscriptions (such as P&P Migration) and presenting data clearly to key stakeholders.
• Prepare reports to analyze account subscriptions and perform complex account reconciliations. Process financial transactions in both Salesforce and NetSuite.
• Resolve billing disputes, process subscription corrections, perform product cancellations, customer subscription termination and all related subscription management changes.
• Prepare credit analysis and rationale for Management approval in accordance with company credit policy. Create credit memos, process Re-Bills, and deliver to customer.
• Identify, analyze, and interpret billing anomalies, process amendments while working closely with relevant business partners (Customer Success and Professional Services).
• Effectively communicate with business partners to facilitate various aspects of the subscription management process and changes.
• Ad hoc analysis around company initiatives such as Single Source of Truth (SSOT) and Data governance; provide meaningful explanation of variances to the teams building logic in the back-end systems.

Subscription & Billing Analyst – 6 month contract

• Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.
• Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
• Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications.
• Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.
• Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
• Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
• Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.

Senior Applied Researcher, AI/ML – CAD

AI Engineer

• Lead and design AI systems across multiple SaaS solutions following AI Design Patterns.
• Define technical standards and reusable patterns for reasoning, tool use, and coordinated action.
• Identify and prioritize high-value AI use cases, build scalable AI solutions, and create playbooks and patterns to accelerate implementation.
• Transform prototypes into production-ready solutions.
• Invest in talent development, equip teams with skills and tools to embed AI across the organization.
• Mentor teams and ensure alignment with Responsible AI, security, and regulatory requirements.

Principal AI Engineer

Analyst

• Responsible for the accurate and timely processing of daily cash applications.
• Apply judgement (have to review, analyze or come up with recommendations for how to apply certain rules to ensure customer expectations and accounting standards)
• Process cheque payments sent to the lockbox and scan physical cheques sent to the head office, ensuring timely deposit to the bank.
• Ensure adequate record of cheque copies to enable reconciliation of customer payment records.
• Process credit card payments.
• Responsible for allocating wires and direct deposits (EFT and ACH) to customers’ invoices.
• Manage customers’ accounts in the ERP, and process payments, applications and requests.
• Investigate and process any refunds to clients for overpayments or duplicated payments.
• Process non-sufficient funds (NSF) transactions and related documentation.
• Reconcile deposit clearing accounts for cheques, credit cards and direct deposits.
• Prepare journal entries for credit card and bank fees.
• Respond to payment enquiries from customers and colleagues.
• Prepare monthly journal entries, including small balance write-offs.
• Identify and recommend process improvement opportunities.
• Provide assistance/backup support to others in the Finance Department as required.
• Other special projects as required.

Cash Application Analyst – 6 Month Contract

Program Manager

• Act as primary client liaison for SDO-governed projects and programs
• Lead standalone projects and workstreams within multi-year, cross-functional transformation programs
• Ensure alignment with transformation strategy, portfolio objectives, and program roadmaps
• Maintain momentum, cohesion, and clear ownership across all workstreams
• Manage day-to-day operational execution, including task definition and resource allocation
• Participate in integrated planning rhythms across SDO programs
• Develop and maintain project plans using PMO methodologies tailored to stakeholder needs
• Ensure adherence to SDO intake, prioritization, governance, and reporting standards
• Manage project scope, budget, timelines, and resourcing
• Drive benefits realization by ensuring scope and solutions align to intended business outcomes
• Communicate project status, milestones, budget tracking, and risks to executive sponsors and business stakeholders
• Own escalation and change control processes, ensuring timely resolution
• Prepare and maintain all project management reports using SDO-standard formats
• Coordinate with vendors from SOW development through delivery
• Manage vendor onboarding, accountability to contract, deliverables, and timelines
• Lead vendor calls and maintains productive vendor relationships
• Identify, assess, and manage project risks and issues with appropriate urgency
• Facilitate problem-solving by bringing the right stakeholders together and driving closure
• Own accountability for decision-making at the appropriate organizational level
• Foster growth of project management capabilities within the PMO
• Contribute to the overall goals and objectives of the Project Management Office

Principal Program Manager

• Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare.
• Support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives.
• Manage both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, PO’s and Enterprise Architecture teams.

Product Marketing

• Identify and synthesize market dynamics, competitive shifts, buyer trends, and regulatory considerations (e.g., MIPS participation) impacting practice groups.
• Develop clear problem statements and articulate differentiated positioning rooted in customer workflow and business challenges.
• Partner with Product and business leaders to clarify market opportunity and support segmentation and targeting decisions.
• Define and execute go-to-market strategies for new features, enhancements, and growth initiatives.
• Establish guidance on messaging architecture, value proposition development, and launch approach.
• Apply structured frameworks to ensure consistency and scalability in go-to-market execution.
• Leverage AI-enabled tools and modern workflows to synthesize research, pressure-test positioning, and accelerate high-quality outputs while maintaining ownership of strategy and accuracy.
• Enable Sales and Sales Enablement teams with clear value propositions, messaging tools, and competitive insights.
• Serve as subject matter expert in complex sales discussions and customer education forums.
• Collaborate with Customer Success and other teams to align messaging across acquisition, adoption, and expansion stages.
• Translate product capabilities into clear, differentiated business value for executive and clinical buyers.
• Develop foundational messaging frameworks that guide campaigns, events, digital programs, and thought leadership.
• Ensure narrative consistency across marketing channels and customer touchpoints.
• Define success metrics for launches and key initiatives.
• Monitor performance, gather market feedback, and refine positioning to improve awareness, pipeline contribution, and win rates.
• Provide evidence-based recommendations to strengthen go-to-market effectiveness.

Product Marketing Manager – EHR for Practice Groups

Chief Marketing Officer

• Reporting to the Senior Director of Product Marketing
• Responsible for shaping and advancing the company’s go-to-market point of view across cross-segment and high-impact initiatives
• Identify and synthesize changing market dynamics, regulatory developments, competitive shifts, and buyer trends
• Partner with executive, business, and product leaders
• Develop enterprise-level positioning frameworks and narratives
• Define the go-to-market strategy and activation framework for complex, cross-portfolio initiatives
• Establish clear guidance on segmentation, targeting, messaging architecture, and launch approach
• Shape regulatory response strategies into market-facing positioning and commercial opportunities
• Influence without authority, driving clarity and focus across diverse teams
• Define success metrics for strategic initiatives and monitor performance

Product Marketing Director – Corporate Initiatives

• Provide essential administrative, operational and analytical support across the contract lifecycle.
• Ensure all agreements are thoroughly reviewed for accuracy, completeness, and compliance prior to submission for approval and execution.
• Responsible for the precise entry, maintenance, and tracking of contractual data within the contract lifecycle management (CLM) software.
• Support validation, reporting, and structured analysis of contractual terms across existing agreements.
• Maintain data integrity, enhancing visibility into contractual obligations, and ensuring alignment with organizational policies and Legal Department standards.
• Work independently and manage competing priorities.

Contracts Analyst

Solutions Engineer

• Design and implement database-driven operational workflows that automate data transformation, validation, and configuration processes.
• Integrate LLM or AI services into structured workflows where appropriate, enabling autonomous processes that can be triggered, executed, logged, and monitored reliably.
• Partner with solution architects to convert technical designs into scalable, maintainable implementations.
• Establish structured data contracts and schemas to ensure clarity and consistency across systems.
• Implement appropriate guardrails, logging, monitoring, and observability practices to support operational stability.
• Utilize Microsoft Azure services (Functions, App Services, Logic Apps, Azure AI) to design solutions that are modular, version-controlled, and CI/CD enabled for continuous improvement.
• Integrate LLMs into structured database workflows and support retrieval-based (RAG) patterns.

Solution Engineer – Technical Services

Technical Program Manager

• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
• Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
• Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
• Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
• Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
• Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
• Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
• AI fluency and curiosity: Understanding of applied AI concepts, comfort using AI tools to support analysis, documentation, and decision-making. Awareness of responsible and ethical AI practices in engineering environments. Travel to company onsite - 25% for eligibility.

• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
• Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
• Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
• Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
• Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
• Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
• Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
• AI fluency and curiosity: Understanding of applied AI concepts, comfort using AI tools to support analysis, documentation, and decision-making, and awareness of responsible and ethical AI practices in engineering environments.
• Travel to company Onsite -25% for eligibility

Technical Program Manager – PEO

Data Scientist

• Extract data to build metrics or create/update Tableau dashboards to track success toward company, department, and customer KPIs
• Share insights with internal and external customers regarding drivers of success or areas of opportunity
• Analyze data in new areas to help prioritize areas of focus
• Consult with internal and external customers to develop new dashboards, metrics, KPIs, outcomes evaluation, or ROI
• Respond to ad hoc analytic requests from internal and external customers
• Understand and use the data warehouse and relational databases
• Ensure accurate quality of deliverables by participating in peer review

Associate Data Scientist

Account Manager

• Identify creative ways to engage with our strategic accounts balancing a top-down/bottom-up strategy to fulfill ARR growth goals.
• Unlock upsell and expansion potential with existing book of business and align strategic goals.
• Augment account plans, uniform messaging, prospecting approach, and strategic direction for the current clients in our named book of business.
• Develop and maintain strong, long-lasting relationships with key clients in the health plan sector.
• Provide feedback to the product development team to ensure our offerings remain competitive and relevant.
• Conduct regular account reviews to assess performance and identify areas for improvement.
• Understand each client's unique needs and objectives and align our solutions to meet them.
• Work closely with Customer Success to ensure overall account satisfaction and become an escalation point for addressing any concerns.
• Demonstrate comprehensive knowledge of relevant healthcare trends, priorities, challenges, and opportunities and how PointClickCare solutions align and support.
• Monitor the competitive landscape and market trends in healthcare data and technology.
• Analyze data and reports to provide insights and recommendations to clients.
• Ensure deliverables arrive on time and fulfill customer requirements, creating an exceptional customer experience.

Senior Applied Researcher AI/ML

Subscription & Billing Analyst – 6 month contract

Senior Applied Researcher, AI/ML – CAD

Principal AI Engineer

Cash Application Analyst – 6 Month Contract

Principal Program Manager

Principal Program Manager

Product Marketing Manager – EHR for Practice Groups

Product Marketing Director – Corporate Initiatives

Contracts Analyst

Solution Engineer – Technical Services

Technical Program Manager

Technical Program Manager – PEO

Associate Data Scientist

Strategic Account Manager, National Health Plans