PointClickCare

DevOps Engineer

• Own service level objectives, error budgets, and reliability targets for the infrastructure underpinning cloud-based platforms — ensuring infrastructure observability (metrics, logs, traces), alert quality, and telemetry completeness across platform components and serving endpoints
• Design, build, and maintain infrastructure-as-code, operational automation, and change control workflows for AI/ML platforms — with a focus on repeatability, consistency, and toil reduction
• Implement and maintain platform security controls — including network segmentation, secrets management, encryption, and data protection safeguards — aligned to compliance requirements and partnering with security teams to respond to emerging risks
• Lead incident response and blameless postmortems; validate backup/restore and disaster recovery processes; conduct game days and resiliency testing to harden platform and infrastructure reliability
• Mentor engineers, influence design reviews, and collaborate across engineering teams to improve platform resiliency, cost efficiency, capacity planning, and operational standards

Senior Site Reliability Engineer, AI Infrastructure

Account Executive

• Own and achieve assigned revenue quota by leading end‑to‑end sales execution across a defined territory or portfolio of named accounts, with accountability for pipeline health, deal strategy, and closed‑won results.
• Develop and execute strategic account and territory plans informed by whitespace analysis, customer segmentation, win/loss insights, and near‑ and long‑term growth opportunities.
• Build and expand executive‑level relationships by tailoring engagement strategies across clinical, operational, and financial stakeholders, elevating conversations from feature‑based discussions to strategic and transformational value.
• Lead complex, consultative sales opportunities by surfacing explicit and implicit customer needs, aligning PointClickCare solutions to high‑impact problems, and facilitating ROI‑ and outcome‑based selling aligned to customer business models.
• Structure and negotiate complex deals within established commercial frameworks by clearly communicating pricing models, business cases, and trade‑offs, navigating procurement and legal processes as needed, and balancing customer value with company objectives.
• Use approved AI‑enabled tools to improve productivity, prioritization, and quality of outcomes, validating AI‑generated outputs, maintaining data accuracy, and following governance requirements.

Account Executive – Payer

Customer Success Manager

• Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
• This position can work remotely and will travel to various client locations as required.
• The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.

Senior Customer Success Manager, Enterprise

• Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
• The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.
• This position can work remotely and will travel to various client locations as required.
• Collaborate with internal account teams to build and maintain relationships.

Sr. Customer Success Manager, Enterprise

Business Analyst

• Capture data, technical integration requirements and develop data flow diagrams, data dictionaries, data mapping.
• Facilitate interviews and process workshops to gather requirements from key stakeholders.
• Document and maintain the end-to-end business data-flow catalogue for any given business lifecycle.
• Lead business data critical initiatives and related requirement development, providing guidance on upstream and downstream impacts.

Senior Business Analyst – 6 month contract

• Capture data, technical integration requirements and develop data flow diagrams, data dictionaries, data mapping, entity relationship diagrams and ‘To-be’/’As-Is’ process flow diagrams.
• Facilitate interviews and process workshops to gather requirements from key stakeholders, while also identifying opportunities to improve the business, using information technology as an enabler.
• In collaboration with the business SME, build user stories translated from to-be use-case(s) and process maps, functional and non-functional requirements, including success criteria.
• Work to identify user story dependencies; participate in both Grooming and Planning working sessions to validate user story definition, impact, priority, and value.
• Design, build and maintain the enterprise business data architecture in collaboration with and in support of the enterprise business systems landscape.
• In collaboration with the Business Systems Manager team, design and produce the applicable roadmap(s) of data management.
• Mentor and coach team members on best practices standards in business data flow and enterprise system integration process modelling.
• Document and maintain the end-to-end business data-flow catalogue for any given business lifecycle.
• Identify critical relationships across systems, gaps and/or areas of risk, including any mitigation solutions.
• Document and maintain the Data Service Catalogue for best-practice delivery playbooks and standards, including but not limited to process management, system user access/persona, and release management.
• Lead business data critical initiatives and related requirement development, providing guidance on upstream and downstream impacts, including any risk mitigation solutions, and the necessary implementation workstreams and success criteria.
• Partner with Enterprise Applications team, providing guidance and support on dataflow, migration and data integrity best practices.
• Provide support in existing and new system integrations; provide support to maintain the Enterprise Integrations Catalogue.
• Provide support in existing and new systems events (new system acquisitions, integrations, 3rd party tools, new release capabilities and/or upgrades, etc.).
• Partner with the EDA and Data Intelligence team, providing support to the enterprise data repositories and constructs, including but not limited to business data dictionaries, reporting and analytical capabilities.
• Provide support on the design, business value and implementation of in-system vs Enterprise Data Warehouse (EDW) reporting capabilities.
• Provide support applicable in the enterprise data governance programs, promoting the value (and accountability) of data stewardship and/vs. data integrity.
• Provide support with 3rd party data providers, including but not limited to cleansing, adjudication, and enrichment.
• Promote the enterprise-wide common catalog of metrics and KPIs toward high-performance insights.
• Partner with any other OCIO (or Enablement) teams to support in any enterprise infrastructure or architecture programs, including but not limited to TSS in user management, Security, & Trust in access and risk management, and audit, Business Continuity Planning (BPC), etc.

Risk

• Serve as a key clinical SME embedded within product and AI teams
• Perform first-line clinical risk and workflow assessments for product enhancements and new features
• Support intake triage of Clinical Affairs requests
• Represent Clinical Affairs in recurring product, engineering, and operational meetings
• Draft clinical risk summaries, validation notes, and supporting documentation

Senior Clinical Affairs Nurse – Product & Risk

Payroll

• Prepare and process full cycle payroll and all related activities in accordance with company and regulatory requirements.
• Process irregular payments including annual bonus, various leave top-ups, salary continuance, commissions, bonuses, termination payments, and timesheet entries for overtime and on-call.
• Audit employee timecards for accuracy and completeness in the time and attendance module.
• Responsible for garnishments and employment verification requests as required.
• Administer and reconcile employees’ benefits deductions and employer contributions in Dayforce.
• Prepare and upload 401K and HSA contributions files. Record the journal entries.
• Communicate payroll schedules and deadlines amongst departments for necessary payroll input.
• Assist with the preparation of W-2s and annual reconciliations.
• Support internal and external audits, including government and third-party external payroll audit requirements.
• Maintain and update payroll documentation for all workflow and system procedures necessary to support the US payroll processes.
• Resolve employee questions and problems regarding payroll by researching policies and procedures, and by providing answers and resolutions to any problems or concerns that arise by responding within a timely manner.
• Provide feedback and suggestions on process improvements and procedures to enhance efficiency and continuous improvement.

Payroll Specialist

Full-stack Engineer

• Identify, prioritize and execute tasks in the software development life cycle
• Work with business to iterate over software requirements
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Analyze and debug systems
• Perform validation and verification testing in a test-driven manner
• Review the work of others, and invite others to review your work
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with latest technologies

Software Engineer

Product Manager

• Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
• Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
• Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
• Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
• Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
• Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
• Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Senior Product Manager – Prior Authorization and Concurrent Review

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
• Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
• Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
• Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
• Effectively use and search the knowledge base, occasionally contributing new or updated content
• Meet or exceed established service delivery guidelines and key performance indicators
• Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
• Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

Solutions Analyst – Financial, West Coast

Content Marketing Manager

• Design and develop world-class product content
• Advocate for customers to ensure intuitive product designs
• Work closely with UX Designers, Engineers, and Product Leaders
• Establish content design best practices in line with company standards
• Explore and apply AI-driven content design approaches
• Design conversational flows for simple interactions

Content Designer

• You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases.
• As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues.
• It is equally important to accurately communicate system behaviors and next steps internally and externally.
• Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
• As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions.
• Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues.
• Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
• Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
• Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
• Coordinate and execute internal and external meetings to resolve problems.
• Contributing to and helping maintain knowledge base tool.

Solutions Analyst – TAM, Customer Support

Sales Development Rep

• Develop strong content knowledge of the healthcare industry
• Research potential prospects
• Create a strategic outreach plan with Vice President of Sales to target prospective customers
• Cold call and email to schedule meetings and conference calls.
• Identify and target prospective ED Medical Directors, CMOs, and other healthcare executives through strategic planning and execution
• Communicate with prospective customers including chief health care executives using creative outreach methods via email and phone
• Achieve weekly, monthly and quarterly goals through scheduling of meetings and appointments for Vice President of Sales with prospective customers
• Prepare background material and market research in preparation for all sales meetings and appointments
• Manage post-sales meeting follow up such as scheduling follow up calls and assisting with the new customer sales process
• Maintain internal database to track key performance metrics and sales and marketing activities
• Own calendaring, logistics and administrative responsibilities for all pieces of the sales process for the Vice President of Sales
• Manage special projects as necessary

Sales Development Representative, Acute & Payer

• Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
• Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
• Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
• Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
• Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
• Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
• Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
• Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
• Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
• Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
• Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
• Understand the competitive landscape for AI in RCM and healthcare billing.
• Inspire, energize, and motivate cross-functional teams.

Senior Site Reliability Engineer, AI Infrastructure

Account Executive – Payer

Senior Customer Success Manager, Enterprise

Sr. Customer Success Manager, Enterprise

Senior Business Analyst – 6 month contract

Senior Business Analyst – 6 month contract

Senior Clinical Affairs Nurse – Product & Risk

Payroll Specialist

Software Engineer

Senior Product Manager – Prior Authorization and Concurrent Review

Solutions Analyst – Financial, West Coast

Content Designer

Solutions Analyst – TAM, Customer Support

Sales Development Representative, Acute & Payer

Senior Product Manager, Revenue Cycle Management AI