PointClickCare

Manager

• Act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support.
• Mobilize cross-functional efforts, defining implementation and support strategies, developing tools and executing programs that will drive the launch of world class products to its customers.
• Manage multiple market ready health care solutions and services launch projects simultaneously.
• Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue.
• Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships.

Customer Operation Launch Manager

Solutions Engineer

• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
• Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
• Translate technical requirements and execute system configuration setup
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate the implementation plan and manage communication among project stakeholders
• Troubleshoot and resolve configuration issues with great attention to detail
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
• Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Software Implementation Consultant – Clinical

Customer Success Manager

• Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts
• Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
• Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success
• Maintain customer engagement levels and support customer NPS scores
• Maintain an understanding of Collective’s products & services, industry knowledge and trends to drive customer engagement
• Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
• Reducing churn, both for organizations (logo’s) and products.
• Revenue expansion and improvement of bookings metrics.
• Other criteria as determined by CSM Leadership team.

Customer Success Manager – Provider

Account Executive

• Develop robust, insight-driven account plans for named, high-potential accounts, balancing long- and short-term opportunities.
• Utilize whitespace analysis to develop targeted territory outreach strategies, events & campaigns.
• Incorporate insights from win/loss reports to optimize pipeline composition and align deal strategy to client potential and segment.
• Build tailored engagement strategies across multiple clients and stakeholders, expanding influence from operational contacts to senior and executive-level decision-makers.
• Adapt communication and consultative approach based on account size, buyer archetype, and clinical or operational priorities.
• Collaborate with Customer Success Managers to identify expansion opportunities during pre-sales, delivery, and post-launch to ensure long-term account value realization.
• Lead thoughtful, insight-driven sales conversations that surface stated and unstated client needs, aligning PCC solutions to high-impact problems.
• Facilitate ROI and outcome-based selling by contextualizing PCC platform capabilities to support sales efforts within each client’s financial and care delivery model.
• Broaden stakeholder buy-in by elevating discussions from tactical features to strategic transformation and long-term value.
• Maintain deep knowledge in PCC platform’s capabilities, new product releases, and healthcare policy trends relevant to the assigned region.
• Tailor solution sets based on payer mix, staffing model, financial drivers, and organizational priorities across clients in the assigned territory.
• Leverage internal SMEs and curated customer stories, webinars, case studies and clinical outcomes data to support the value narrative and inspire trust.
• Structure complex deals creatively using tiered pricing, phased deployments, and value-based packaging.
• Clearly communicate pricing models, ROI metrics, and financial trade-offs in customer-friendly language, supported by business case development.
• Consistently deliver bookings results that meet or exceed assigned quota by leveraging data-driven insights, dynamic pricing guidance, and optimized sales enablement tools.
• Collaborate closely with Customer Success to ensure smooth handoffs, sustained adoption, and high customer retention.
• Act as the primary account owner, orchestrating a cross-functional team to deliver cohesive client value.
• Support internal team enablement by sharing market insights, competitor feedback, and evolving client needs with sales leadership and marketing.

Regional Named Account Executive – Great Lakes

Revenue Operations

• Manage and execute data updates across Salesforce using Data Loader (Leads, Opportunities, Accounts, Contacts, custom objects) Maintain data integrity, perform data hygiene, and support data migration efforts
• Execute opportunity splits, leakage/reverse leakage tracking, and billing-related object creation
• Support Billing Automation Project by creating and maintaining billing-related objects (e.g., invoiced customers, uplift objects) · Own order management workflows and ensure accurate system updates tied to invoicing and bookings
• Partner with RevOps leadership to improve billing processes and operational efficiency
• Build and maintain Salesforce reports and dashboards based on prioritized business needs
• Fulfill ad hoc reporting and Smartsheet requests independently
• Support data visualization and reporting needs for pipeline and operational insights
• Own Smartsheet workflows, including building, maintaining, and fulfilling incoming requests
• Manage Gong-related support requests, troubleshooting, and stakeholder communication
• Provide operational support for marketing workflows (e.g., nurture status, Marketo-related processes)
• Develop and maintain SOP documentation for key processes and systems
• Support enablement efforts, including training delivery for new tools and process rollouts
• Partner with stakeholders to ensure adoption of new workflows and operational best practices
• Support Pipeline Council activities (reporting, dashboarding, data preparation)
• Assist with Salesforce enhancements and process implementations as needed
• Contribute to continuous improvement initiatives across RevOps

Revenue Operations Analyst – 12 Month Contract

Affiliate Manager

• Responsible for the administration and delivery of compensation programs (salary, short-term incentives, and long-term incentives) to support the attraction and retention of talent.
• Partners with the Human Resource Business Partner, People Experience, and Talent Acquisition teams to provide advice to the client groups on and formulate creative solutions on compensation-related issues.
• Evaluates new or materially changed jobs and analyzes market compensation.
• Meets with business leaders to gather additional context to support job evaluation and market pricing.
• Supports the annual compensation planning cycle.
• Contributes to participation in annual compensation surveys.

Compensation Partner

• Manage and execute data updates across Salesforce using Data Loader
• Maintain data integrity and support data migration efforts
• Support Billing Automation Project by creating and maintaining billing-related objects
• Partner with RevOps leadership to improve billing processes
• Build and maintain Salesforce reports and dashboards
• Support data visualization and reporting needs
• Manage Gong-related support requests and stakeholder communication
• Develop and maintain SOP documentation for key processes

• Partner on Strategic Initiatives & Process Innovation: Collaborate with the Strategy & Continuous Improvement team to evaluate vetted requests and translate them into scalable solutions that enhance revenue performance. Identify opportunities to streamline workflows and improve cross-functional alignment across Sales, CS, and RevOps.
• Drive Best Practices Across Systems & Processes: Champion industry best practices for forecasting, pipeline management, customer health, and project delivery using tools like Salesforce, Gainsight, Kantata, Gong, and Power BI. Ensure processes are optimized for efficiency, data integrity, and actionable insights rather than just system configuration.
• Lead Solution Enablement: Design holistic enablement plans that integrate technology, process, and people—focusing on usability and adoption. Develop frameworks, playbooks, and governance models that standardize how revenue teams leverage systems for maximum impact.
• Enable Change Management & Continuous Improvement: Partner with stakeholders to implement new processes and tools, ensuring smooth adoption through training, communication, and feedback loops.

Revenue Enablement Systems Specialist

• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.

Technical Solutions Analyst

Product Manager

• Develop and execute go-to-market plans for new products and strategic initiatives
• Define and refine product positioning and messaging in collaboration with Marketing and Product
• Lead cross-functional GTM readiness planning across Sales, Marketing, RevOps, Customer Operations, and Support
• Identify and engage target customers for early validation and beta participation; drive structured beta programs and customer validation efforts to ensure commercial viability
• Monitor product adoption, usage trends, and revenue performance metrics; proactively identify growth opportunities, risks, and corrective actions
• Serve as commercialization lead for strategic, high-value deals and executive-level customer engagements
• Provide subject matter expertise for sales enablement, strategic deals, and customer engagements
• Gather and synthesize customer and competitive intelligence to inform roadmap discussions
• Mentor and guide Outbound Product Managers on best practices and GTM execution

Outbound Product Manager – PEO

Artificial Intelligence

• The role is largely (95%) completing labeling of PointClickCare clinical notes for data input to help train AI models.
• There are often singular project tasks at hand that requires sitting for extended periods of time while labeling data.
• While labeling, provide clinical feedback and recommendations using nursing knowledge of Senior Living/SNF electronic medical record
• Provide Clinical expertise within the labeling team.
• Ability to align with set labeling rules as well as provide challenging input regarding potential labeling changes with the goal of improving the product.
• Work with a team of subject matter experts involving quality review of AI products.
• Complete the required training as defined by security, clinical director and HR.

Clinical AI Nurse, SME

Data Engineer

• Define and drive the longterm strategy for a unified health data platform supporting clinical, operational, and product use cases.
• Collaborate to define architecture for ingesting and processing billions of patient data points across diverse systems (EHRs, claims, labs, devices, thirdparty APIs).
• Lead platform initiatives that improve data completeness, lineage, governance, and quality.
• Partner with product teams to enable them to: define data models and canonical representations to support downstream applications, including AI/ML pipelines.
• Partner with engineering to evaluate and adopt technologies for rapid ingestion, streaming, ETL/ELT frameworks, data lakehouse systems, and distributed compute.
• Influence infrastructure strategy to improve resiliency, observability, and cost efficiency across the data stack.
• Collaborate with clinicians, data scientists, and compliance leaders to ensure platform capabilities align with realworld healthcare needs and regulatory expectations.
• Facilitate crossteam decisionmaking, often balancing accuracy, technical feasibility, security, and cost.

Principal Product Manager – Health Data Platform

Technical Account Manager

• Understanding client’s business and technical requirements
• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure
• Proactive, solution-oriented problem solving, ensuring effective platform adoption
• Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects
• Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions
• Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes
• Developing action plans in collaboration with Customer Success Manager
• Helping to identify opportunities to improve/optimize existing processes
• Identifying and analyzing underlying trends and helping with root cause analysis
• Acting as a direct point of escalation for high impact Support cases and/or projects
• Ensuring clients have early visibility into product releases and roadmap
• Providing customer feedback and potential opportunities to relevant internal groups

Technical Account Manager – Integrated Care

Engineer

• Act as Incident Commander during events impacting SaaS availability, ensuring a scientific approach to troubleshooting and resolution, as well as clear stakeholder communications
• Be a champion for post-mortem culture by leading blameless incident retrospectives, identifying systemic root causes and improvement opportunities.
• Facilitate our change enablement practice, partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning.
• Identify and execute on opportunities to reduce operational toil, automate manual processes, or make our processes leaner while empowering teams and reducing cross-team dependencies
• Lead Chaos Engineering activities to promote incident preparedness among engineering teams

Customer Operation Launch Manager

Software Implementation Consultant – Clinical

Customer Success Manager – Provider

Regional Named Account Executive – Great Lakes

Revenue Operations Analyst – 12 Month Contract

Compensation Partner

Revenue Operations Analyst – 12 Month Contract

Revenue Enablement Systems Specialist

Technical Solutions Analyst

Outbound Product Manager – PEO

Clinical AI Nurse, SME

Principal Product Manager – Health Data Platform

Principal Product Manager – Health Data Platform

Technical Account Manager – Integrated Care

Process Engineer, Internship