PointClickCare

AI Engineer

• Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.
• Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions.
• Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.
• Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring.
• Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols.

Principal AI Engineer – Autonomous Agent

Platform Engineer

• Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
• Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
• Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
• Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
• Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.

Principal AI Platform Engineer

Revenue Operations

• Lead financial and commercial analysis for non-standard and high-value deals
• Build and review complex pricing models, billing ramps, and revenue forecasts
• Assess financial impact, risk, and tradeoffs associated with discounts, term changes, and concessions, and overall deal economics
• Support developing, maintaining, and applying customer whitespace analyses and TAM/SAM estimates to evaluate deal size, growth potential, and long-term value for strategic and non-standard opportunities
• Prepare Deal Desk materials, recommendations, and executive-ready summaries, as well as reporting on key deal metrics
• Ensure deal assumptions, risks, and approvals are clearly documented
• Support weekly Deal Desk meetings by presenting analysis, answering questions, and providing recommendations
• Apply and reinforce approved pricing frameworks, discount thresholds, and contract standard
• Identify deviations from standard policy and escalate appropriately
• Partner with the Manager to ensure consistent application of governance rules across deals
• Work closely with Sales, Finance, Legal, and Product teams to evaluate deal structures and resolve issues
• Provide guidance to Sales on pricing mechanics, billing structures, and approval requirements
• Collaborate with Finance to validate revenue impact and forecasting assumptions
• Identify recurring deal patterns and contribute to improvements in pricing frameworks and Deal Desk policies
• Help document Deal Desk processes, approval criteria, and decision logic
• Support initiatives that improve deal turnaround time while maintaining control
• Support the standardization and documentation of whitespace and TAM/SAM methodologies to ensure consistent application across Deal Desk reviews and stakeholders
• Assist in developing templates, tools, and models used across the Deal Desk
• Provide guidance and informal mentorship to Deal Desk Analyst
• Review analyst work for accuracy, consistency, and clarity
• Support skill development in financial modeling and deal evaluation

Senior Analyst, Revenue Operations – Deal Desk

Product Marketing

• Develop product positioning, value propositions and messaging that resonate with the buying audience and product the source messaging blueprint or positioning guide
• Lead product launches, including strategy, KPI development, and creation of tools and collateral; assist with product naming and competitive positioning.
• Collaborate with marketing peers to drive development of a variety of content including sales decks, solution sheets, customer references, thought leadership and campaign assets
• Collaborate with the partner managers to provide guidance on marketing best practices and ensure alignment with PointClickCare guidelines.
• Enable sales by communicating product value propositions and delivering sales tools that support the selling process.
• Serve as a subject matter expert for complex sales inquiries, customer education, and roadmap updates; lead sales training on new products and enhancements.
• Gather and analyze market intelligence and customer insights, including buying criteria, regulatory considerations, and segment-specific demands; maintain awareness of partner offerings and their synergies or competitive threats.
• Align closely with members of product management team and Marketplace partner team to facilitate the appropriate flow of information between the teams.
• Collaborate with marketing programs, brand, and digital teams to ensure consistent product themes across campaigns and events.
• Develop and distribute public-facing product launch materials; contribute to blogs, presentations, and webinars to showcase product and market strengths.
• Work with customers to create case studies, references, and testimonials.
• Work collaboratively with internal sales and marketing teams to educate them on ways to concisely demonstrate the strengths and features of our products and enhancements to both existing and prospective customers.
• Provide guidance to marketing teams on themes for programs and events, ensuring they are equipped with content to deliver to customers/prospects.
• Foster strong cross-functional collaboration to build consensus and drive shared outcomes.

Product Marketing Manager

DevOps Engineer

• Manage, build, maintain, monitor, and troubleshoot the cloud-based database infrastructure
• Work on observability of relevant database metrics to meet desired objectives
• Liaise with DBA team to understand areas of toil and implement automations/processes
• Implement a data-driven approach to performance and availability improvements
• Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations)
• Assist DBA team in performance troubleshooting and root cause analysis

Senior Database Reliability Engineer

Director

• Own end-to-end service delivery from Sales handoff through project closure and transition to Customer Success and Support
• Define and improve delivery metrics, including project health, time-to-value, customer satisfaction (CSAT/CES) and solution adoption
• Champion responsible AI adoption, leveraging approved tools and agents to improve productivity, insights and customer outcomes
• Evolve scalable delivery methodologies, governance and escalation models
• Act as executive sponsor for high-risk or high-visibility projects and/or programs
• Own performance against net new subscription revenue, professional services revenue and backlog conversion targets
• Drive predictable execution through forecasting discipline, capacity planning, and portfolio management
• Oversee the engagement with Finance to ensure accurate billing and timely revenue recognition
• Own forecasting accuracy and services capacity modeling
• Influence PS packaging and pricing strategy in partnership with Sales, Revenue Operations and Finance
• Lead, coach, and develop a high-performing leadership team of Managers and Senior Managers, fostering accountability and growth
• Build scalable talent strategies including hiring, onboarding, performance management, and career progression
• Champion a people-first, inclusive culture that balances execution excellence with employee engagement and retention
• Establish clear expectations, measurable outcomes, and consistent feedback loops across the organization
• Establishes OKRs aligned to company and team strategic direction, customer feedback, challenges, and requirements
• Drive enterprise alignment across Sales, Product, Market Leaders, Customer Success, and Support, influencing prioritization, roadmap decisions, and go to market motions through delivery insights
• Act as a trusted advisor to Professional Services leadership, elevating delivery insights into enterprise decision-making
• Lead large scale transformation initiatives that scale delivery, including PSA tooling modernization, standardized reporting, and AI-enabled practices
• Use data and customer feedback to continuously improve delivery effectiveness and customer experience
• Ensure delivery evolves with PointClickCare’s growth, product expansion, and customer complexity

Director, Professional Services

Solutions Engineer

• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
• Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
• Translate technical requirements and execute system configuration setup
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate the implementation plan and manage communication among project stakeholders
• Troubleshoot and resolve configuration issues with great attention to detail
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
• Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Senior Software Implementation Consultant – Clinical

Product Manager

• Own the strategy, roadmap, and execution of SNF Administration product suite
• Lead cross-functional product delivery across clinical, operational, and financial domains
• Focus on improving administrative efficiency, regulatory compliance, and customer outcomes
• Shape and deliver AI-enabled capabilities
• Define and own the product vision and multi-year roadmap
• Identify and prioritize opportunities aligned to customer needs
• Partner with leadership to align roadmap priorities with organizational strategy
• Serve as the voice of the customer by deeply understanding SNF administrative workflows
• Gather and synthesize customer feedback, usage data, and market insights
• Define product requirements, epics, and user stories in collaboration with engineering and UX teams
• Drive delivery from discovery through launch and adoption
• Manage trade-offs across scope, quality, timing, and risk
• Collaborate with stakeholders including Engineering, UX, Data and Analytics teams

Senior Product Manager, SNF Administration

Data Engineer

• Lead and guide the design and implementation of scalable distributed systems based on Java microservices
• Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
• Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
• Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
• Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
• Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
• Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
• Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work

Principal Software Data Engineer

Business Development Rep

• The ADR Manager will be responsible for planning and executing our inbound and outbound demand generation strategy for the ADR Team.
• Reporting directly to the Sale Lead, the ADR Manager will work closely with individual contributors on the ADR team to ensure delivery on sales activity targets, pipeline generation targets, and lead conversion targets.

Manager, Account Development Representatives

• Lead and guide the design and implementation of scalable distributed systems based on Java microservices
• Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
• Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
• Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
• Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
• Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
• Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
• Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work.

Application Engineer

• Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.
• Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.
• Build test automations to improve QA efficiencies in QA for Salesforce and other applications.
• Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases.
• Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.
• Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.).
• Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.
• Analyze, troubleshoot, and debug systems for standard issues
• Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster
• Create and maintain technical documentation for all builds and AI Agents produced
• Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.
• Perform other tasks and duties as assigned

PointClickCare

Principal AI Engineer – Autonomous Agent

Principal AI Platform Engineer

Principal AI Platform Engineer

Senior Analyst, Revenue Operations – Deal Desk

Product Marketing Manager

Senior Analyst, Revenue Operations – Deal Desk

Senior Database Reliability Engineer

Director, Professional Services

Senior Software Implementation Consultant – Clinical

Senior Product Manager, SNF Administration

Principal Software Data Engineer

Manager, Account Development Representatives

Principal Software Data Engineer

Senior Application Engineer – Salesforce Agentforce AI

Senior Application Engineer – Salesforce Agentforce AI