FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Operations Launch Manager – 1 Year Contract
PointClickCareCustomer Operations Launch Manager leading the launch of healthcare solutions at PointClickCare. Collaborating with cross-functional teams to execute service launch projects.
About the role
Key responsibilities & impact- Act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously.
- Mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers.
- Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue.
- Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity.
- Work in conjunction with product leaders and cross-functional teams.
Requirements
What you’ll need- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
- Experience working closely with Professional Services or Customer Support.
- Exceptional presentation, oral and written communication skills.
- Strong critical thinking, problem solving, organizational, and decision-making skills.
- Ability to manage conflict and drive decisions.
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.
Benefits
Comp & perks- You will not be eligible for benefits or paid time off
- We do provide an extra 4% per hour to pay you back for not receiving benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementProgram ManagementProduct ManagementStrategic PlanningBusiness AcumenConflict ManagementDecision-MakingOrganizational SkillsCritical ThinkingProblem Solving
Soft Skills
Presentation SkillsOral CommunicationWritten Communication