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Customer Operations Launch Manager – 1 Year Contract
PointClickCareCustomer Operations Launch Manager leading SaaS healthcare solutions and services launch projects. Mobilizing cross-functional efforts to drive customer value and maximize outcomes.
About the role
Key responsibilities & impact- Reporting to the Manager, Customer Care Launch, you will act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously
- You will mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers
- You will manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue
- You will leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity
Requirements
What you’ll need- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems
- Experience working closely with Professional Services or Customer Support
- Exceptional presentation, oral and written communication skills
- Strong critical thinking, problem solving, organizational, and decision-making skills
- Ability to manage conflict and drive decisions
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines
Benefits
Comp & perks- You will not be eligible for benefits or paid time off
- An extra 4% per hour to pay you back for not receiving them
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementProgram ManagementProduct ManagementStrategic PlanningBusiness AcumenHealth CareEHR Systems
Soft Skills
Critical ThinkingProblem SolvingOrganizational SkillsDecision-MakingConflict Management