PointClickCare

Engineering Manager

• Lead and mentor cross-functional teams of developers
• Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency
• Drive end-to-end delivery of software projects using Agile methodologies
• Own technical design and architecture decisions in collaboration with stakeholders
• Ensure high-quality releases through strong process management and technical oversight
• Partner with product managers to align development with user needs and business priorities
• Continuously improve team performance, structure, and development practices
• Lead Operational Excellence efforts to improve our ability to support customer needs and avoid impact to patient outcomes
• Represent PointClickCare by developing and maintaining comprehensive knowledge of PointClickCare products, industry and technical trends, and general business and financial acumen through various sources and initiatives
• Communicate with customers in a compelling and articulate manner in both verbal and written conversations and presentations, demonstrating corporate core values and culture, developing professional and positive relationships with customers, and maintaining a reputation of competence, integrity and professionalism

Software Engineering Manager

Vice President

• Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations.
• Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust.
• Represent PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning.
• Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical.
• Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments.
• Drive net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy.
• Develop and execute segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities.
• Identify and pursue inorganic growth opportunities, including partnerships and adjacent market expansion, in coordination with Strategy, Partnerships, and Corporate Development.
• Drive the full go-to-market motion for all Senior Living Products across all segments.
• Hold direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership.
• Recruit, develop, and retain top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience.
• Operate, manage, and lead a cross functional team of direct reports and matrixed resources to achieve jointly established business objectives.
• Establish clear performance standards, accountability frameworks, and career development pathways across the customer-facing organization.
• Ensure appropriate staffing levels and skills to support current and planned Senior Living investments, proactively identifying and closing talent gaps.
• Exercise matrixed leadership over Marketing, Product Management, and Engineering resources aligned to the Senior Living vertical, aligning roadmaps and campaigns to segment priorities.
• Act as the primary voice of the Senior Living customer into the product organization, ensuring feature prioritization reflects validated market needs and competitive gaps.
• Partner with Marketing to develop Senior Living-specific demand generation strategies, content, and brand positioning that resonate with operator buyers.
• Collaborate closely with Finance, Legal, and People & Culture to align operational execution with corporate standards and requirements.

Senior Vice President – General Manager, Senior Living

• Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations.
• Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust.
• Represent PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning.
• Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical.
• Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments.
• Drive net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy.
• Develop and execute segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities.
• Identify and pursue inorganic growth opportunities, including partnerships and adjacent market expansion, in coordination with Strategy, Partnerships, and Corporate Development.
• Drive the full go-to-market motion for all Senior Living Products across all segments.
• Hold direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership.
• Recruit, develop, and retain top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience.
• Operate, manage, and lead a cross functional team of direct reports and matrixed resources to achieve jointly established business objectives.
• Establish clear performance standards, accountability frameworks, and career development pathways across the customer-facing organization.
• Ensure appropriate staffing levels and skills to support current and planned Senior Living investments, proactively identifying and closing talent gaps.
• Exercise matrixed leadership over Marketing, Product Management, and Engineering resources aligned to the Senior Living vertical, aligning roadmaps and campaigns to segment priorities.

Senior Vice President, General Manager – Senior Living

Financial Planning and Analysis

• Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions.
• Run scenario and sensitivity analyses on packaging, pricing changes, and investment trade-offs.
• Apply AI/ML tools to accelerate modelling, scenario generation, and reporting.
• Evaluate pricing changes through quantitative modelling of customer, revenue, and margin impact across segments and geographies.
• Deliver regular profitability and commercial performance reporting to ELT and GTM leadership.
• Translate complex analysis into clear, actionable recommendations for leadership.

Strategic Finance Analyst Manager

• Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions.
• Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs.
• Apply AI/ML tools, including LLMs and predictive modelling, to accelerate modelling, scenario generation, and reporting.
• Build scalable, self-serve analytics tools that give Finance, Pricing, Sales Ops, and business unit leaders consistent, decision-ready intelligence.
• Evaluate pricing changes through quantitative modelling of customer, revenue, and margin impact across segments and geographies.
• Track pricing and monetization KPIs against targets, and quantify the financial impact of commercial governance decisions.
• Deliver regular profitability and commercial performance reporting to ELT and GTM leadership.
• Act as the primary analytical partner to Pricing, Sales Enablement, and business unit leaders on profitability decisions.

Manager

• Lead, coach, and develop a team of Software Implementation Consultants by providing performance management, mentoring, hiring, onboarding, career development, and operational leadership to ensure successful delivery and high employee engagement.
• Own consulting delivery performance by overseeing customer engagements, ensuring quality execution throughout implementation lifecycles, managing delivery risks, and supporting customer escalations to achieve successful outcomes and high satisfaction.
• Establish, monitor, and improve operational performance through KPIs, OKRs, utilization management, capacity planning, forecasting, and continuous assessment of team performance against strategic objectives.
• Drive process improvement, implementation methodology enhancements, governance, and best practices that improve efficiency, consistency, scalability, compliance, and customer experience.
• Partner cross-functionally with Sales, Product Management, Customer Success, Technical Services, Project Management, and Solution Design to support product adoption, strategic initiatives, customer growth opportunities, and delivery excellence.
• Identify and operationalize AI-enabled opportunities within the consulting team's workflows — building simple business cases, ensuring compliance with PCC's AI governance guardrails, and driving team adoption of AI tools to reduce cycle time and manual effort.

Manager, Professional Services – Consulting

Art Director

• Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum
• Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes
• Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams
• Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation
• Collaborate with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements
• Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes
• Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making
• Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices
• Build, lead, and develop high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs
• Establish operating rhythms, measurable goals, and performance expectations aligned with Product and Engineering organizational standards
• Foster a culture of excellence, discipline, clarity, and continuous learning across distributed teams
• Enable adoption of AI-supported workflows, tools, and design practices to improve team productivity, quality, and delivery speed
• Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction

Senior Director, Design & User Experience

Product Manager

• Understand company strategy and how it connects to Product strategy and assigned scope.
• Become the product expert for the Advanced Insights module, including its reporting capabilities, data sources, and the value it delivers to Skilled Nursing and Senior Care customers.
• Work directly on business intelligence reports, delivering new features and enhancements that improve usability, insight generation, and customer outcomes.
• Support and evolve existing reporting (e.g., rehospitalization metrics, quality measures, and outcomes-focused reports) to help facilities deliver high-quality care.
• Update and expand reporting with new datasets, including state-based reimbursement reporting and enhancements driven by evolving regulatory and customer needs.
• Collaborate on the adoption and integration of new visualization tools and technologies to improve reporting experiences.
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
• Maintain a prioritized backlog, leveraging tools such as JIRA and Aha! to develop detailed user stories, acceptance criteria, and requirements for engineering teams.
• Contribute to product roadmap development using Aha!, supporting feature definition, prioritization, and alignment with business goals.
• Partner closely with Insights Engineering teams (including application and data modeling functions) to deliver high-quality, end-to-end product experiences.
• Work with engineering, data, and AI platform teams to ensure seamless data flow across reporting and analytics pipelines.
• Leverage AI tools (e.g., Claude) to support JIRA and Aha! workflows, create internal and external presentation materials, and conduct research to inform product decisions.
• Work with customers and internal stakeholders to validate product-market fit and continuously assess opportunities to improve products and services.
• Identify, communicate, and bring the right people together to manage risks in a timely and effective manner.

Associate Product Manager – Advanced Insights

Artificial Intelligence

• As an AI Solutions Specialist, you will be a hands-on contributor on PointClickCare’s Customer Experience team, bridging the worlds of AI-powered customer success and intelligent workflow automation to drive measurable outcomes across the customer lifecycle.
• You will work across enterprise platforms (Salesforce, Gainsight, Gong, and others), identifying high-value use cases, building and maintaining agentic workflows and automations, and partnering cross-functionally to embed AI into core customer engagement processes.
• You will use tools like prompt engineering, workflow orchestration platforms (n8n, Make, Zapier), and LLM APIs to build practical solutions — translating business needs into working automations rather than production-grade software.
• This role is critical to PointClickCare’s strategy of scaling customer success and support through AI: it provides the hands-on capacity to identify use cases, stand up intelligent workflows, and continuously optimize them based on real performance data — freeing senior technical resources to focus on the most complex engineering challenges.

AI Solutions Specialist

• Identify high-impact opportunities where AI agents and automations can improve customer adoption, retention, and operational efficiency.
• Design and execute AI-driven customer success programs including digital journeys, automated interventions, and agent-led workflows.
• Translate business requirements into working prototypes and production-ready solutions using no-code and low-code tools, LLM APIs, and prompt engineering.
• Drive continuous optimization of AI programs based on performance data and customer feedback.
• Design and implement workflow orchestration pipelines using tools such as n8n, Make, Zapier, or custom-built logic layers.
• Integrate AI solutions across enterprise platforms (Salesforce, Gainsight, Gong, Pendo) via APIs, webhooks, and middleware.
• Manage data flows between systems, ensuring reliability and scalability of AI-driven processes without requiring engineering support for routine changes.
• Develop, test, and iterate on prompt engineering strategies to maximize model accuracy, consistency, and performance.
• Apply RAG (Retrieval-Augmented Generation) patterns and evaluation frameworks to improve solution quality.
• Monitor AI program performance (engagement, success rates, efficiency metrics) and translate data into actionable improvements.
• Partner with Customer Success, Product, Engineering, Operations, and Enablement to embed AI into core workflows and customer engagement strategies.

Business Analyst

• Provide timely and world class customer support to users via multiple channels
• Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
• Take ownership and follow up on open cases which are unresolved
• Build strong client relationships by following up with customers in a timely manner
• Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
• Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
• Support the department’s goals, objectives, and deliverables
• Work shifts between 8am and 8pm as required

Solutions Analyst – Clinical, MDS 3.0

Customer Success Manager

• Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
• The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.
• This position can work remotely and will travel to various client locations as required.
• Travel Requirement - 50%

Customer Success Manager, Physician Groups

Analyst

• Conduct thorough reviews of contract documents to ensure accuracy and compliance.
• Proven ability to manage high-volume contract review workloads.
• Accurately input contract details into CLM and CRM platforms.
• Maintain and update the CLM database.
• Regularly validate key information within existing agreements.
• Detect and report discrepancies in contracts.
• Work closely with legal and compliance teams.
• Maintain organized records of all reviewed contracts and documentation.
• Use technology and AI to improve contract operations.
• Take ownership of assigned work and meet deadlines.

Software Engineering Manager

Senior Vice President – General Manager, Senior Living

Senior Vice President, General Manager – Senior Living

Strategic Finance Analyst Manager

Strategic Finance Analyst Manager

Manager, Professional Services – Consulting

Senior Director, Design & User Experience

Senior Director, Design & User Experience

Associate Product Manager – Advanced Insights

Associate Product Manager – Advanced Insights

AI Solutions Specialist

AI Solutions Specialist

Solutions Analyst – Clinical, MDS 3.0

Customer Success Manager, Physician Groups

Contracts Analyst