PointClickCare

Revenue Operations

• Partner on Strategic Initiatives & Process Innovation: Collaborate with the Strategy & Continuous Improvement team to evaluate vetted requests and translate them into scalable solutions that enhance revenue performance. Identify opportunities to streamline workflows and improve cross-functional alignment across Sales, CS, and RevOps.
• Drive Best Practices Across Systems & Processes: Champion industry best practices for forecasting, pipeline management, customer health, and project delivery using tools like Salesforce, Gainsight, Kantata, Gong, and Power BI. Ensure processes are optimized for efficiency, data integrity, and actionable insights rather than just system configuration.
• Lead Solution Enablement: Design holistic enablement plans that integrate technology, process, and people—focusing on usability and adoption. Develop frameworks, playbooks, and governance models that standardize how revenue teams leverage systems for maximum impact.
• Enable Change Management & Continuous Improvement: Partner with stakeholders to implement new processes and tools, ensuring smooth adoption through training, communication, and feedback loops.

Revenue Enablement Systems Specialist

Solutions Engineer

• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.

Technical Solutions Analyst

Product Manager

• Develop and execute go-to-market plans for new products and strategic initiatives
• Define and refine product positioning and messaging in collaboration with Marketing and Product
• Lead cross-functional GTM readiness planning across Sales, Marketing, RevOps, Customer Operations, and Support
• Identify and engage target customers for early validation and beta participation; drive structured beta programs and customer validation efforts to ensure commercial viability
• Monitor product adoption, usage trends, and revenue performance metrics; proactively identify growth opportunities, risks, and corrective actions
• Serve as commercialization lead for strategic, high-value deals and executive-level customer engagements
• Provide subject matter expertise for sales enablement, strategic deals, and customer engagements
• Gather and synthesize customer and competitive intelligence to inform roadmap discussions
• Mentor and guide Outbound Product Managers on best practices and GTM execution

Outbound Product Manager – PEO

Artificial Intelligence

• The role is largely (95%) completing labeling of PointClickCare clinical notes for data input to help train AI models.
• There are often singular project tasks at hand that requires sitting for extended periods of time while labeling data.
• While labeling, provide clinical feedback and recommendations using nursing knowledge of Senior Living/SNF electronic medical record
• Provide Clinical expertise within the labeling team.
• Ability to align with set labeling rules as well as provide challenging input regarding potential labeling changes with the goal of improving the product.
• Work with a team of subject matter experts involving quality review of AI products.
• Complete the required training as defined by security, clinical director and HR.

Clinical AI Nurse, SME

Data Engineer

• Define and drive the longterm strategy for a unified health data platform supporting clinical, operational, and product use cases.
• Collaborate to define architecture for ingesting and processing billions of patient data points across diverse systems (EHRs, claims, labs, devices, thirdparty APIs).
• Lead platform initiatives that improve data completeness, lineage, governance, and quality.
• Partner with product teams to enable them to: define data models and canonical representations to support downstream applications, including AI/ML pipelines.
• Partner with engineering to evaluate and adopt technologies for rapid ingestion, streaming, ETL/ELT frameworks, data lakehouse systems, and distributed compute.
• Influence infrastructure strategy to improve resiliency, observability, and cost efficiency across the data stack.
• Collaborate with clinicians, data scientists, and compliance leaders to ensure platform capabilities align with realworld healthcare needs and regulatory expectations.
• Facilitate crossteam decisionmaking, often balancing accuracy, technical feasibility, security, and cost.

Principal Product Manager – Health Data Platform

Technical Account Manager

• Understanding client’s business and technical requirements
• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure
• Proactive, solution-oriented problem solving, ensuring effective platform adoption
• Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects
• Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions
• Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes
• Developing action plans in collaboration with Customer Success Manager
• Helping to identify opportunities to improve/optimize existing processes
• Identifying and analyzing underlying trends and helping with root cause analysis
• Acting as a direct point of escalation for high impact Support cases and/or projects
• Ensuring clients have early visibility into product releases and roadmap
• Providing customer feedback and potential opportunities to relevant internal groups

Technical Account Manager – Integrated Care

Engineer

• Act as Incident Commander during events impacting SaaS availability, ensuring a scientific approach to troubleshooting and resolution, as well as clear stakeholder communications
• Be a champion for post-mortem culture by leading blameless incident retrospectives, identifying systemic root causes and improvement opportunities.
• Facilitate our change enablement practice, partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning.
• Identify and execute on opportunities to reduce operational toil, automate manual processes, or make our processes leaner while empowering teams and reducing cross-team dependencies
• Lead Chaos Engineering activities to promote incident preparedness among engineering teams

Process Engineer, Internship

Project Manager

• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to client business units during all phases of the project
• Perform project kick-off meetings with customers and delivery resources
• Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
• Manage the project budget, team resources, communications, and project plans.
• Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
• Monitor and report on project progress, problems and recommended solutions to the customer
• Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
• Report on deployments, schedules, budgets and revenue using internal methods.
• Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
• Successfully manages several competing priorities.
• Contribute to the overall goals and objectives of the project Management Office
• Creating project plan, identifying scope, goals, deliverables, timelines and required resources
• Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
• Supporting customers in migration from current to future state in the most optimal way
• Updating and tracking project timelines and deliverables
• Providing direction and support to the implementation team and reviewing deliverables prepared by the team
• Managing project issues and dependencies

Project Manager – Great Lakes

Full-stack Engineer

• Lead the reference architecture for AI and agentic systems within key product domains, defining standards and reusable patterns for reasoning loops and orchestration, tool/function calling, memory and state management, data integration and retrieval, safety, governance and interoperability.
• Design and deliver production ready AI systems, ensuring reliability, scalability, observability, performance, and cost efficiency across the full lifecycle.
• Establish platform level AI and data components, including Model broker and multi-model routing strategies, orchestration and workflow services, evaluation and experimentation frameworks, prompt, configuration, and versioning systems and telemetry, monitoring, and cost governance tooling.
• Lead the design of end-to-end AI data pipelines, including document ingestion, OCR, NER, and preprocessing, chunking, embeddings, vector stores, and hybrid search and offline and online evaluation for quality, latency, safety, and cost.
• Partner with data and analytics teams to align AI solutions with measurable product and business outcomes.
• Partner with Product Management to identify, shape, and validate AI driven opportunities that improve clinical, operational, and business outcomes.
• Help product teams move from problem framing to AI enabled solutions, balancing feasibility, value, risk, and regulatory constraints.
• Contribute to innovation efforts by evaluating emerging AI tools, models, and frameworks.
• Prototyping new approaches in collaboration with Advanced Technology.
• Translating successful experiments into scalable platform capabilities.
• Ensure all AI solutions are production grade, with strong practices for observability, logging, alerting, and incident response, performance testing and cost optimization, safe rollout, experimentation, and rollback strategies.
• Embed responsible AI and security by design principles, including RBAC, audit logging, and privacy controls, alignment with healthcare regulations and standards (e.g., HIPAA, NIST AI RMF, ONC aligned guidance) and close collaboration with Security, Privacy, Regulatory, and Platform teams.
• Mentor and coach senior and intermediate engineers, raising overall capability in AI and data architecture, production AI engineering practices, evaluation, experimentation, and systems thinking.
• Drive adoption of shared AI and data best practices, enabling teams to reuse platform components, contribute improvements back to shared frameworks, consistently evolve domain specific AI capabilities.

Principal Software Engineer, AI

• Lead the reference architecture for AI and agentic systems within key product domains, defining standards and reusable patterns for reasoning loops and orchestration, tool/function calling, memory and state management, data integration and retrieval, safety, governance and interoperability.
• Design and deliver production ready AI systems, ensuring reliability, scalability, observability, performance, and cost efficiency across the full lifecycle.
• Establish platform level AI and data components, including Model broker and multi-model routing strategies, orchestration and workflow services, evaluation and experimentation frameworks, prompt, configuration, and versioning systems and telemetry, monitoring, and cost governance tooling.
• Lead the design of end-to-end AI data pipelines, including document ingestion, OCR, NER, and preprocessing, chunking, embeddings, vector stores, and hybrid search and offline and online evaluation for quality, latency, safety, and cost.
• Partner with data and analytics teams to align AI solutions with measurable product and business outcomes.
• Partner with Product Management to identify, shape, and validate AI driven opportunities that improve clinical, operational, and business outcomes.
• Help product teams move from problem framing to AI enabled solutions, balancing feasibility, value, risk, and regulatory constraints.
• Contribute to innovation efforts by evaluating emerging AI tools, models, and frameworks
• Prototyping new approaches in collaboration with Advanced Technology.
• Translating successful experiments into scalable platform capabilities.
• Ensure all AI solutions are production grade, with strong practices for observability, logging, alerting, and incident response, performance testing and cost optimization, safe rollout, experimentation, and rollback strategies.
• Embed responsible AI and security by design principles, including RBAC, audit logging, and privacy controls, alignment with healthcare regulations and standards (e.g., HIPAA, NIST AI RMF, ONC aligned guidance) and close collaboration with Security, Privacy, Regulatory, and Platform teams.
• Mentor and coach senior and intermediate engineers, raising overall capability in AI and data architecture, production AI engineering practices, evaluation, experimentation, and systems thinking.
• Drive adoption of shared AI and data best practices, enabling teams to reuse platform components, contribute improvements back to shared frameworks, consistently evolve domain specific AI capabilities.

Principal Software Engineer, AI, CAD

Business Analyst

• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
• As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
• Work effectively and professionally with other departments to resolve issues
• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
• Coordinate and execute internal, external, and or internal/external meetings to resolve problems
• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary

Solutions Analyst – Financial

• Identify, prioritize and execute tasks in the software development life cycle
• Work with partners to iterate over software requirements
• Develop tools and applications by producing clean, efficient, and testable code
• Automate tasks through appropriate tools and scripting
• Analyze and debug systems
• Perform validation and verification testing
• Review the work of others and collaborate with others to review your own

Senior Software Engineer

Program Manager

• Designing, orchestrating, and evolving scalable learning programs that support customers, partners, and internal teams.
• Improving the way education is delivered, measuring learning impact, and aligning training initiatives to business and customer outcomes.
• Building role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
• Driving program adoption and performance by coordinating training delivery.
• Ensuring operational excellence and scalability by managing exam and credentialing processes.
• Serving as the program owner for initiatives that span customer, partner, and internal learning.
• Maintaining visibility into upcoming business priorities and customer needs.

Learning Program Manager

Director

• Develop and execute policy-shaping & advocacy strategies based on PointClickCare business priorities
• Oversee and participate in external stakeholder management to support policy-shaping & advocacy strategies
• Maintain a presence, build key relationships, and participate in regulatory processes
• Leverage awareness of our solutions to identify commercial opportunities
• Build internal relationships across business units

Revenue Enablement Systems Specialist

Technical Solutions Analyst

Outbound Product Manager – PEO

Clinical AI Nurse, SME

Principal Product Manager – Health Data Platform

Principal Product Manager – Health Data Platform

Technical Account Manager – Integrated Care

Process Engineer, Internship

Project Manager – Great Lakes

Principal Software Engineer, AI

Principal Software Engineer, AI, CAD

Solutions Analyst – Financial

Senior Software Engineer

Learning Program Manager

Senior Director – Government Affairs