Point C

Cloud Engineer

• Develop and execute cloud architecture strategy across multi-cloud and hybrid environments.
• Design and oversee implementation of scalable, resilient, and secure cloud infrastructure.
• Lead cloud migration and modernization of legacy and acquired applications.
• Ensure cloud architectures meet cybersecurity, HIPAA, and PHI/PII compliance requirements.
• Build and maintain IaC frameworks and automated CI/CD pipelines.
• Implement containerization and orchestration approaches using Docker and Kubernetes.
• Establish cloud monitoring, logging, and cost-optimization practices.
• Partner with cybersecurity teams to integrate security tools and improve threat detection.
• Provide architectural guidance and mentorship to engineering teams.
• Manage vendor relationships and evaluate cloud service providers.

Cloud Architect

Analyst

• Administer and manage COBRA benefits for eligible employees and their dependents, including processing qualifying events (e.g., terminations, reductions in hours, divorce, etc.) and ensuring timely notifications.
• Communicate with former employees regarding their COBRA options, benefits, enrollment, and payment processes.
• Maintain accurate COBRA records, including enrollment forms, payment records, and compliance documentation.
• Handle COBRA inquiries from employees, former employees, and dependents regarding eligibility, coverage options, and payment issues.
• Work closely with HR and Benefits teams to track changes in employee status and ensure timely benefit continuation for eligible individuals.
• Prepare and distribute COBRA notices and election forms in accordance with regulatory deadlines.
• Assist with the reconciliation of COBRA premiums and billing discrepancies.

COBRA Analyst

Engineer

• Provide first-level technical support to end-users via phone, email, and ticketing systems (SolarWinds and Jira).
• Troubleshoot and resolve hardware, software, and network issues in a multi-tenant Azure environment.
• Assist users with Azure Virtual Desktop (AVD) setup, configuration, and troubleshooting.
• Support VoIP phone systems and Adobe applications.
• Document and track all support requests and resolutions in SolarWinds and Jira.
• Escalate complex issues to higher-level support as needed.
• Maintain a high level of customer satisfaction by providing timely and effective support.
• Collaborate with other IT team members to identify and implement improvements to the support process.
• Provide support to various user groups, including claims processors, customer service representatives, and clinical teams.
• Assist with Salesforce, Cedargate, and web portals that support members, clients, and health providers.

Tier 1 Service Desk Engineer – Contractor

• Oversee the planning, delivery, and management of EDI transaction solutions, including both legacy and API-based integrations.
• Serve as the primary point of contact for EDI delivery efforts across internal teams, trading partners, and vendors.
• Lead the modernization and migration of EDI pipelines, ensuring minimal disruption and full compliance with healthcare data standards (e.g., HIPAA, X12).
• Drive structured project delivery using agile or hybrid methodologies; monitor KPIs, velocity, and service levels.
• Manage cross-functional teams of EDI analysts, engineers, and integration developers; mentor team members and foster a high-performance delivery culture.
• Partner with enterprise architecture, cybersecurity, and business stakeholders to align EDI roadmaps with strategic objectives.
• Oversee EDI onboarding for new partners and clients, including mapping, validation, and file exchange setup (SFTP, APIs, AS2).
• Ensure data quality, compliance, and timeliness of inbound/outbound transactions in collaboration with operations and client services.

Technology EDI Delivery Analyst – Contractor

Human Resources

• Handle employee inquiries regarding HR policies, procedures, PTO, benefits, providing timely and helpful assistance, and escalating to colleagues when necessary.
• Own the onboarding and offboarding process, maintain employee files, and oversee the overall employee lifecycle.
• Ensure data accuracy in internal company systems, maintain and update all employee-related information, including salary data, job titles, and personal data.
• Ensure compliance with federal, state, and local employment laws and regulations, maintain Human Resource databases, and support compliance-related reports.
• Serve as HR point person for payroll, and a backup for processing payroll, ensuring accurate and timely payroll processing in coordination with the Payroll Manager.
• Participate in payroll processing rotation with the Payroll Manager to maintain consistent payroll operations.
• Maintain a positive and professional working relationship with employees at all levels of the organization.
• Contribute to the development of HR initiatives aimed at enhancing employee performance, engagement, and retention.
• Collaborate with team members by assisting with miscellaneous projects and tasks to support department goals.
• Handle sensitive information with discretion, safeguarding employee confidentiality and maintaining data integrity.

HR Associate

Network Engineer

• Maintain and update provider information in internal systems (address changes, TINs, specialties, affiliations, etc.).
• Support network setup and maintenance, ensuring providers and facilities are correctly tied to networks and fee schedules.
• Collaborate with claims, eligibility, and client services teams to troubleshoot provider data or network discrepancies.
• Process provider additions, terminations, and demographic updates within established turnaround times.
• Assist in validating provider credentialing data and confirm network participation details.
• Review reports and system audits to identify and correct provider or network data inconsistencies.
• Coordinate with external partners (vendors, repricers, and networks) to ensure seamless data exchange.
• Support special projects involving provider file loads, network configurations, or data cleanup efforts.
• Maintain compliance with company procedures, HIPAA regulations, and client requirements.

Provider Maintenance – Network Specialist

Account Manager

• Manage a portfolio of approximately $5 - $8 million to ensure satisfaction, retention, and long-term partnership
• Serve as the primary liaison for plan sponsors, brokers, and internal teams to deliver an exceptional client experience
• Develop and execute strategic service plans to align with client goals and objectives
• Oversee day-to-day account management activities, including implementation, issue resolution, and renewals
• Maintain relationships with senior-level contacts within client organizations, including Benefits, Human Resources, and Finance leaders
• Ensure accurate and timely delivery of Point C products, services, and reporting
• Collaborate closely with internal stakeholders and partners—valuing internal relationships as highly as external ones—to proactively address client needs and drive continuous improvement and success
• Lead the development and delivery of presentations, client meetings, and renewal discussions as a subject matter expert on Point C solutions
• Establish cadence of regular and strategic service meetings
• Other duties as assigned to support client success

Customer Support

• Create a welcoming experience by authentically engaging every caller, every time.
• Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.
• Interacting with team and co-workers in a supportive and purpose-drive environment.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Thoughtfully listen to callers’ needs and provide appropriate solutions.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Handle 35-50+ inbound and outbound phone calls per day.
• Work closely with claim staff to make warranted adjustments to claims.
• Other duties are based on business needs.

Customer Service Representative

• Analyze benefit plan documents to extract and translate benefit provisions into internal documentation used for plan builds.
• Create clear, comprehensive plan summaries and benefit mapping documents for new groups and renewals.
• Collaborate with internal teams (Plan Build, Implementation, Eligibility, Auditing) to gather requirements and clarify plan setup needs.
• Review and audit Summary of Benefits and Coverage (SBC) documents to ensure consistency with plan intent.
• Identify and resolve discrepancies or missing information in plan documentation, escalating issues as needed.
• Serve as a subject matter expert on plan language and documentation standards.
• Support continuous process improvement efforts related to benefit documentation and internal workflows.

Benefits Plan Analyst

Procurement

• Coordinate the onboarding process for new vendors, including timeline tracking, project setup, and cross-departmental coordination.
• Partner with internal IT to define inbound and outbound data file requirements and ensure fee structures are established and tested.
• Work with IT to validate technical requirements, confirm successful data integration, and support go-live activities.
• Track deliverables and resolve issues to ensure a smooth vendor implementation experience for internal teams and external clients.
• Review, store, and track contracts and supporting documents for all vendor relationships.
• Maintain organized records and ensure compliance with contractual requirements.
• Communicate Service Level Agreements (SLAs) and performance guarantees to the Auditing team to ensure metrics are appropriately tracked and reported.
• Collaborate with Sales and Account Management to assess client needs and recommend suitable vendor solutions.
• Maintain a working knowledge of vendor capabilities and value propositions to guide internal teams in solution selection.
• Serve as a point of contact for internal teams with questions about vendor capabilities, processes, and requirements.
• Assist with renewals, updates, and changes in vendor scope or services.

Vendor Management Coordinator

Accountant

• Prepare and post journal entries (AJEs) and ensure proper classification of transactions.
• Reconcile general ledger accounts to subsidiary records on a monthly basis to ensure accuracy.
• Perform account analysis and reconciliations, including bank statements, fixed assets, inventory, accruals, and prepaid expenses.
• Assist in financial statement preparation, including account classifications and transactional coding.
• Perform daily cash and bank reconciliations, recording corresponding journal entries.
• Support accounts payable and accounts receivable processes as needed.
• Compile, code, and verify billing information to support revenue integrity.
• Coordinate with operations and other departments to ensure accurate revenue and receivables reporting.
• Assemble schedules and documentation for external auditors during annual audits.
• Analyze budget-to-actual variances and summarize findings for management.
• Ensure compliance with local, state, and federal government reporting requirements.
• Contribute to process improvements and provide recommendations to strengthen internal controls.

Senior Accountant

Director

• Oversee the strategy, operations, and growth of the consumer-driven healthcare portfolio including FSA, HSA, and COBRA administration.
• Provide leadership and direction to the Consumer Driven Products team, building a culture of collaboration, accountability, and high performance.
• Oversee claims processing, eligibility, customer service, and COBRA administration with a focus on compliance, efficiency, and accuracy.
• Manage client relationships for FSA/HSA groups, ensuring satisfaction, retention, and successful renewals.
• Partner with new clients to support seamless implementations and onboarding.
• Establish and oversee vendor relationships, monitoring performance through KPIs and ensuring service expectations are met.
• Develop and maintain a scalable Consumer Driven Products Center of Excellence (CDP COE), implementing best practices, processes, and tools that support growth.
• Identify opportunities for new product development and enhancements to existing offerings.
• Ensure all operations align with regulatory requirements, mitigating risk and maintaining compliance across all CDP functions.
• Collaborate with senior leadership to contribute to strategic planning and the long-term vision for consumer-driven healthcare products.

Director of Consumer Driven Products, FSA/HSA/HRA

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in the call tracking system
• Navigate and utilize multiple systems and tools to assist customers
• Translate internal processes into clear, understandable information
• Maintain confidentiality in accordance with HIPAA standards
• Contribute to a positive, team-oriented environment

Business Analyst

• Support optimization of processes, improvement of cross-functional collaboration, and delivery of strategic initiatives
• Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements
• Translate business requirements into functional specifications for development and implementation
• Recommend solutions or enhancements to address business needs
• Partner with project managers, developers, QA, and other teams throughout the SDLC
• Create process flows, data models, use cases, and user stories to support solution design
• Conduct gap analysis and impact assessments
• Support UAT by developing test cases, validating results, and assisting with user training
• Monitor project outcomes and identify opportunities for future optimization
• Facilitate meetings, workshops, and presentations with managers and end users
• Ensure compliance with company policies, procedures, and applicable regulations
• Perform other duties and special projects as assigned

Project Manager

• Lead and manage multiple strategic projects from initiation through completion, ensuring all objectives are met within scope, time, and budget constraints.
• Collaborate with cross-functional teams to define project goals, deliverables, and key performance indicators (KPIs).
• Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies.
• Monitor project progress, identify potential risks and issues, and implement corrective actions as necessary.
• Facilitate regular project meetings, providing clear and concise updates to stakeholders and senior management.
• Ensure all project documentation is accurate, up-to-date, and accessible to relevant parties.
• Utilize project management tools and methodologies to streamline processes and enhance project outcomes.
• Foster a collaborative and inclusive project team environment, encouraging open communication and active participation.
• Conduct post-project evaluations to identify lessons learned and areas for improvement.
• Stay informed of industry trends, best practices, and regulatory changes relevant to healthcare and TPA operations.

Cloud Architect

COBRA Analyst

Tier 1 Service Desk Engineer – Contractor

Technology EDI Delivery Analyst – Contractor

HR Associate

Provider Maintenance – Network Specialist

Account Manager

Customer Service Representative

Benefits Plan Analyst

Vendor Management Coordinator

Senior Accountant

Director of Consumer Driven Products, FSA/HSA/HRA

Customer Service Representative

Business Analyst

Operations Project Manager