Account Specialist

Point C

Account Specialist at Point C managing client relationships and providing operational support for benefit programs. Ensuring client satisfaction and business retention through collaboration and reporting.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a key support for clients in partnership with Client Services team members to support business retention.
Provide administrative support to the Client Services team to ensure successful delivery of client service commitments.
Prepare and run client-specific reports as needed to support account management activities.
Collaborate with internal Point C teams and TPA partners to research and respond to client inquiries in a timely manner.
Facilitate the resolution of client concerns by coordinating across departments and ensuring follow-up.
Participate in client-facing activities such as benefit fairs, employee meetings, and enrollment presentations.

Requirements

What you’ll need

Bachelor’s degree or equivalent related experience
Minimum 3 years of experience in a TPA, insurance, or related employee benefits environment
Strong knowledge of self-funded health plans and employee benefit programs
Familiarity with benefit-related federal regulations, including ERISA, COBRA, HIPAA, and ACA
Excellent written and verbal communication skills
Exceptional organizational skills with strong attention to detail
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook
Strong analytical, problem-solving, and decision-making skills
Ability to comprehend complex information and follow instructions
Effective time management with the ability to meet deadlines and manage multiple priorities
Ability to interact confidently with senior executives and clients
Self-motivated, accountable, and proactive in driving projects to completion

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

self-funded health plansemployee benefit programsfederal regulationsERISACOBRAHIPAAACAanalytical skillsproblem-solving skillsdecision-making skills

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailtime managementability to meet deadlinesability to manage multiple prioritiesinterpersonal skillsself-motivatedproactive