Payment Operations Manager

Point C

Manager of Payment Operations at Point C, leading claims funding processes and a team of specialists. Responsible for automation implementation and operational readiness for client volume growth.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

VBA

About the role

Key responsibilities & impact

Own the end-to-end claims funding process, including check register generation, Echo file transmissions, EOB template management, and custodial account reconciliation across all client groups
Lead and develop a team of funding specialists; assign group portfolios, establish daily workflows, and ensure accuracy, timeliness, and compliance
Drive the implementation and operationalization of check run automation within the VBA platform; serve as the internal subject matter expert
Establish and monitor KPIs, SLAs, and quality controls for all funding operations; reduce error rates and client escalations
Manage vendor relationships, including ECHO Health, for file transmissions and troubleshooting
Partner with IT on system issues, automation enhancements, and platform migrations
Develop and maintain SOPs, staffing models, and training materials for the funding team
Support acquisition integrations and the consolidation of funding processes onto a unified platform
Serve as the Finance liaison for all funding-related client inquiries, stop loss coordination, and claims register reviews

Requirements

What you’ll need

5+ years of experience in claims funding, payment operations, or TPA finance operations
3+ years of leadership experience managing a team in a healthcare or TPA environment
Hands-on experience with VBA as a claims and funding platform — required
Experience with check run automation tools strongly preferred
Familiarity with ECHO Health payment systems, HEALTHpac, and QicLink
Deep understanding of the TPA funding cycle: check register generation, custodial account management, stop loss coordination, and Echo transmission
Strong analytical, organizational, and communication skills
Ability to build processes from scratch and manage through ambiguity in a fast-moving environment

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims FundingPayment OperationsCheck Register GenerationCustodial Account ManagementStop Loss CoordinationEcho TransmissionKPI MonitoringSOP DevelopmentAutomation ImplementationQuality Control

Soft Skills

Analytical SkillsOrganizational SkillsCommunication Skills