Lead, Account Management
Entegris
Account Manager II
PNC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $119,600 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Under supervision, responsible for developing and maintaining assigned long-term client relationships
- Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units
- May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients
- Serves as point of contact for client matters
- May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship
- Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed
- May work with in-house counsel and clients on contract negotiations
- Participates in the analysis, assessment and documentation of client requirements
- Forecasts and tracks key account metrics
- May identify customization needs, and work with service partners to decision/implement
- Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues
- Serves as an escalation point for high severity requests or issues
- Works towards finding the best solution to maintain a positive client relationship
Requirements
- Banking experience required
- 15% travel required
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
- Preferred Skills: Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations
- Competencies: Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementClient CounselingNegotiationSales OperationsGo-to-Market StrategiesCompetitive AdvantagesProblem Management ProcessCustomer Relationship Management ApplicationsDecision MakingCritical Thinking
Soft skills
Effective CommunicationsFlexibilityAdaptabilityManaging Multiple PrioritiesRelationship BuildingInfluencing Skills
