Lyra Health

Senior Clinical Relationship Manager

Lyra Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $229,000 per year

Job Level

Senior

About the role

  • In partnership with Bend’s Customer Success Managers- Health Systems, host regular site visits to health system administrative and clinical leadership to educate on Bend’s care model, review partnership progress and understand clinical concerns
  • Coordinate trainings for doctors and staff members to promote Bend Health services and established referral workflows
  • Ensure our referral partners receive accurate and up to date information on our services and referral process to grow and maintain new patient appointments
  • Resolve clinical issues and problems, deal with complaints, issue escalations as needed
  • Prepare and present progress and forecasts to stakeholders using key account metrics. Communicate effectively with PCPs, pediatricians and other clinical staff to improve partner relationships and increase referrals
  • Position is remote, including up to 40% travel to client sites

Requirements

  • Board-Certified or Board-Eligible Child and Adolescent Psychiatrist with an active license in at least one state
  • Experience with Virtual Careand telepsychiatry platforms, demonstrating comfort and proficiency in remote care settings.
  • Demonstrated Family Engagement skills and experience working with children, adolescents, and young adults.
  • Commitment to JACHO Standards: Familiarity with JACHO guidelines and competency in practicing within an accredited framework to ensure safety, quality, and compliance.
  • 5+ years experience combined clinical practice and managing key health system relationships
Benefits
  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
  • Lyra for Lyrians; coaching and therapy services
  • Equity in the company through discretionary restricted stock units
  • Competitive time off with pay policies including vacation, sick days, and company holidays
  • Paid parental leave
  • 401K retirement benefits
  • Monthly tech allowance
  • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Child and Adolescent PsychiatryTelepsychiatryVirtual CareClinical PracticeReferral ManagementFamily EngagementClinical Issue ResolutionStakeholder CommunicationKey Account MetricsJACHO Standards
Soft skills
Interpersonal CommunicationProblem SolvingTraining CoordinationRelationship ManagementPresentation SkillsConflict ResolutionAdaptabilityTeam CollaborationCustomer Success OrientationEmpathy
Certifications
Board-Certified Child and Adolescent PsychiatristActive Medical License
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