Lyra Health

Consultant

• To provide the first point of contact for employees accessing Lyra Israel
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager
• To adhere to the operational standards as set out by Clinical and Operations Manager

Clinical Consultant

Affiliate Manager

• Participate in training related to Lyra’s evidence-based mental health coaching model.
• Support clients around their emotional and mental health by practicing empathy, holding a warm, safe space, exploring difficult emotions, focusing on coaching the person rather than trying to solve or fix the problem, and offering research-backed skills and practices
• Share assessments with your clients between sessions to enhance learning, monitor client improvement, and ensure clients are receiving the right form of care.
• Engage in ongoing clinical consultation with Lyra’s expert clinical team who will help you ensure clients are in the right form of care
• Maintain adherence to Lyra’s coaching model and quality standards

Affiliate Coach, Mental Health

Account Manager

• serás responsable de la gestión integral de cuentas corporativas que utilizan el Programa de Asistencia al Empleado (PAE) y las soluciones de bienestar de la organización.
• Actuarás como enlace principal entre los clientes, los equipos internos y los proveedores de servicios, asegurando la correcta implementación, seguimiento y evolución del programa dentro de cada organización cliente.
• La posición combina gestión estratégica de cuentas, coordinación operativa de actividades de bienestar, análisis de uso del programa y soporte en intervenciones de crisis.
• Es responsable de identificar oportunidades de mejora en la adopción del programa, promover su uso dentro de las organizaciones cliente y garantizar altos niveles de satisfacción y renovación de contratos.

Junior Account Manager

People Operations

• Lead the global People Systems function, ensuring optimal performance, integration, and utilization of HR technology, with a focus on Workday.
• Drive strategic initiatives, system enhancements, and process improvements to support the company's global People operations.
• Strong preference for candidates in Eastern or Central U.S. time zones.

Director, Global People Systems

• Support end-to-end compliance: Oversee the preparation and filing of global corporate tax returns and VAT/GST returns.
• Administrative Support: Provide ongoing tax administrative support to the broader Group, ensuring all documentation and filings are maintained to local standards.
• US State Tax: Manage US state tax filings and related reporting obligations.
• Documentation: Develop documentation of tax processes to ensure consistency and knowledge sharing across the team.
• Process Improvement: Identify process gaps, inefficiencies, and risks; make suggestions for the design and implementation of strengthened governance frameworks.
• Audit Readiness: Develop processes and systems to ensure tax data and processes are auditable and transparent.
• Tax Reporting: Assist in building out the Group's tax reporting framework to provide clear visibility into global tax positions.
• Cross-functional Support: Support the broader finance and legal teams with tax-related data and insights.
• Digital Transformation: Support the Group’s tax function automation initiatives, leveraging technology to improve data quality and reduce manual workloads.

Tax Compliance Manager

• Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra
• Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources
• Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation
• Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires
• Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes
• Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate
• Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners
• Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions
• Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times
• Support in analyzing offboarding trends to surface retention-related insights for the broader People Team
• Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance
• Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs
• Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time
• Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members
• Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy
• Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows
• Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements
• Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

People Operations Generalist

Operations

• Manage a team of 6+
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making
• Support headcount planning and forecasting based on projected business needs and evolving program demands
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
• Represent Lyra in engagement with external behavioral health organizations and customers

Operations Manager, Mental Health Evaluations

• As an Affiliate, you will manage your own clinical caseload on a flexible, contractual basis.
• You will accept cases referred by Lyra’s global corporate clients, providing short-term, goal-oriented counseling to employees and their dependents.
• You will maintain full autonomy over your practice, choosing your own hours and case volumes while benefiting from Lyra’s clinical tools, administrative support, and professional training.
• Provide high-quality, short-term counseling (typically 1 to 8 sessions per case) to corporate employees and their families facing stress, burnout, grief, relationship challenges, or mild-to-moderate anxiety and depression.
• Utilize evidence-based modalities, such as Cognitive Behavioral Therapy (CBT), Solution-Focused Brief Therapy (SFBT), or Acceptance and Commitment Therapy (ACT), tailored to an EAP context.
• Use Lyra's secure digital platform to manage scheduling, case notes, and global data privacy compliance.

International Affiliate

Executive Assistant

• Manage a complex, constantly evolving calendar, prioritizing requests against immediate and long-term business outcomes while anticipating conflicts before they arise.
• Coordinate friction-free travel itineraries, corporate bookings, and comprehensive expense reporting with high accuracy.
• Build seamless partnerships across internal teams to facilitate seamless collaboration across leadership offices.
• Orchestrate the planning, preparation, and execution of several leadership meeting agendas.
• Write, refine, and distribute the executive's weekly extended leadership updates, monthly team-wide memos, and critical organization announcements, ensuring alignment with organizational tone and strategic objectives.
• Partner directly with the executive to conceptualize, storyboard, and design compelling slide decks for All-Hands meetings, stakeholder syncs, and large-scale internal presentations.
• Attend leadership meetings to take high-level strategy and translate it into clear, actionable updates for broader corporate distribution.
• Orchestrate the planning, logistical footprint, and agenda setting for critical operational meetings (weekly leadership, monthly syncs, quarterly planning sessions).
• Lead and execute ad-hoc operational initiatives from conception to completion, tracking cross-functional milestones and ensuring accountability across various teams.
• Act as a critical gatekeeper and proxy when appropriate, ensuring urgent requests are triaged and prioritized correctly.

Therapist

• Be part of Lyra’s network of in-person and virtual therapists, physicians, and coaches across the US
• Use advanced matching technology and supportive provider platform to do what you love securely
• Provide culturally responsive, evidence-based therapy for children, adults, couples, and/or families
• Support handling comprehensive spectrum of mental health needs, from milder to complex presentations
• Seek well-matched and motivated clients, along with administrative and marketing support

Mental Health Therapist – Mandarin speaking

Financial Planning and Analysis

• Support essential finance functions: support long range planning efforts and annual revenue model for the business
• Inform strategic initiatives and business planning: Analyze revenue, expense, and operations metrics for signals and insights. Provide guidance and recommendations to leadership based on findings
• Improve forecasting accuracy: Build complex financial models to help analyze and forecast current business and new business opportunities
• Add clarity to the business: Build dashboards and reports to share with key stakeholders and leadership. Develop analyses to be reported to senior leadership
• Tackle hard problems: Get in the weeds to improve business operations and processes. Serve as a leader in maturing our business practices. Partner with internal teams to improve financial reporting and operations. Support communication between Finance and key business partners
• Add value: As an integral member of this small but critical team you will need to serve as a business leader from day one. Your contributions will materially impact the success of our quickly growing business

Senior Financial Analyst

Implementation Specialist

• Lead seamless client transitions by partnering with Sales for a highly informative onboarding hand-off at contract signature, and collaborating with Customer Success Managers to ensure a smooth transition to ongoing account management.
• Ensure launch readiness by managing, executing, and troubleshooting technical operations required to successfully launch Lyra’s benefit to clients.
• Create, maintain, and improve our tools, systems, and documentation related to launch technical operations and overall readiness.
• Partner with Customer Success to track overall launch readiness, drive internal teams to deadlines, and evaluate launch success.
• Serve as the main point of contact for all cross-functional communications, questions, and issues related to launch technical operations, and liaise cross-functionally to resolve issues.
• Collaborate with teams such as Payer and Data Integrations, Customer Success, and Marketing to identify process improvement opportunities and build and refine launch processes, tools, and systems.
• Lead customer-facing calls to successfully execute on-time launches.
• Support senior members of the implementation team in designing standard operating procedures (SOPs) and creating repeatable processes for new solutions to help the department scale.
• Lead the strategic evolution of the implementation function to accommodate new business lines, innovative product offerings, and complex, bespoke customer needs, establishing scalable processes and best practices for diverse implementation challenges.

Customer Success Implementation Manager

Bilingual

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
• Independently manage a caseload of complex, multi-need clients

Behavioral Health Clinician – Crisis Assessment, Care Navigation, Bilingual Spanish Speaking

• Support with allocation of work to various stakeholders including Lyra’s local provider subsidiaries and partners, Clinical Consultants, Direct Affiliate Networks, and other Operational support teams as needed.
• Support with data handling, correspondence follow up for case/event data, data capture and data checking, and related work, including customer satisfaction and related feedback data. Support with data-related correspondence, capture, updating and collation regarding affiliate records and support with data for reporting needs for management.
• Support with mailbox handling and correspondence with clients, affiliates, internal, and external stakeholders on administrative / service coordination matters.
• Support the smooth operational management of and SLA adherence of service portfolios by carrying out administrative and coordination related duties, supporting technology-tool set-ups for selective projects where needed, and timeous and accurate processing of financial documents and data for purposes of commercial allocations, provider payments, and customer billing.
• Escalate clinical enquiries, clinical risks, and service concerns/complaints/escalations to the necessary Consultants and Management teams for timeous and compliant handling.
• This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

Case Management and Affiliate Coordinator

Customer Support

• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities
• Keep clients informed of billing and payment status
• Collaborate with internal billing teams and customer success as needed to resolve client cases
• Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
• Collaborate with technical teams to identify bugs and improve the client/provider experience
• Ability to work on a scheduled shift and holidays