Director, Operations – Provider Performance

Lyra Health

Director optimizing provider performance across Lyra Health’s evidence-based mental health care services. Leading operations, analytics governance, dashboards, and provider network productivity.

Posted 8/24/2026full-timeRemote • 🇺🇸 United StatesLead💰 $134,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and managing provider performance operations, with a strong focus on clinical productivity frameworks and data-driven decision-making. Proven ability to lead teams, optimize operational systems, and align stakeholders around strategic growth initiatives in healthcare.

Highest-signal resume keywords

Provider Performance Operations ManagementClinical Productivity FrameworksData Analytics CollaborationPeople ManagementHealthcare Operations Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Provider Network OperationsPanel ManagementUtilization RatesClinical Outcome TrackingAnalytical FrameworksOperational Tools DevelopmentPerformance Metrics SynthesisStandardized Systems ImplementationScalable Data InfrastructureExecutive Reporting

Soft Skills

LeadershipMentoringCollaborationStrategic ThinkingCommunication

Tools & Technologies

Operational DashboardsData Visualization ToolsPerformance Tracking SystemsCross-Program WorkflowsCentralized Measurement Systems

Industry Keywords

Healthcare OperationsHealth TechClinical ServicesMental Health CareHigh-Growth Environments

About the role

Key responsibilities & impact

Establish and execute a holistic provider performance strategy across all clinical service lines
Lead, mentor, and build a high-performing operations team
Set high-impact priorities and support professional development for direct reports
Partner with the Data Analytics team to build a unified data vision
Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models
Oversee development of operational tools, workflows, and cross-program dashboards
Empower clinical managers to drive day-to-day performance
Provide executive leadership with real-time performance visibility
Serve as a core operational partner to senior leadership on strategic growth initiatives
Optimize provider availability, network utilization, and productivity across the Adult Outpatient Service Line
Build scalable data infrastructure, operational tools, and executive reporting
Translate complex performance insights into actionable dashboards and operational systems

Requirements

What you’ll need

5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network
15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech
8+ years of direct people management experience
Deep understanding of clinical network operations and core provider metrics, such as panel management, utilization rates, and clinical outcome tracking
Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards
Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes
Proven ability to turn complex, disparate processes into standardized, scalable systems
Passion for expanding access to high-quality, evidence-based mental health care

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations