PLAY NORTH

Financial Crime

• Own the end-to-end onboarding process and its continuous improvement
• Define and track onboarding KPIs (completion rate, abandonment recovery, document acceptance, fraud rate)
• Drive initiatives to improve eligible onboarding completion
• Analyze drop-off trends and implement structured recovery strategies
• Build and maintain onboarding performance dashboards
• Continuously optimize existing operational processes
• Act as primary point of contact for Onboarding and IDV providers
• Monitor vendor performance, SLAs, and rejection trends
• Escalate tool inconsistencies and drive clarification and improvements
• Evaluate and support integration of additional verification providers where justified
• Train and support Analysts
• Conduct quality reviews and performance feedback
• Maintain structured documentation and process governance
• Provide final oversight on complex or high-risk cases
• Monitor team workload and ensure service levels are met.

KYC & Onboarding Lead

Frontend Engineer

• Develop, optimize, and maintain web applications using React, Next.js, and state management libraries like Redux or Zustand.
• Collaborate with cross-functional teams to design and implement scalable front-end solutions.
• Foster a collaborative, low-ego environment where mentorship and collective success are prioritized over individual 'hero coding'.
• Integrate with RESTful APIs and GraphQL backends.
• Ensure application quality through unit and integration testing (Jest, Jasmine, Karma).
• Debug, profile, and optimize applications for performance across modern browsers.
• Contribute to deployment processes, CI/CD pipelines, and containerized environments.
• Take ownership of projects, features, share knowledge, and mentor junior developers.
• Take part in Code reviews.
• Compile documentation when necessary.

Senior Frontend Developer

SEO Marketing

• Execute a 360-degree SEO strategy by optimizing on-page content, coordinating off-page authority building, and identifying technical improvements.
• Monitor and analyze organic traffic and keyword rankings; explain the 'why' behind trends and provide actionable insights.
• Translate SEO strategy into detailed content briefs for writers, acting as the native-language gatekeeper for quality and search intent alignment.
• Assist in regular site audits using Screaming Frog.
• Work with the tech team to ensure schema markup, Core Web Vitals, and indexing issues are prioritized.
• Keep a pulse on the SEO landscape to reverse-engineer competitor growth tactics and stay ahead of algorithm shifts.
• Manage relationships with external partners and agencies to keep off-site activities and backlink profile on schedule.

KYC & Onboarding Lead

Senior Frontend Developer

SEO Executive