Portuguese RG Analyst

PLAY NORTH

Portuguese Speaking Hybrid RG Analyst investigating gameplay for responsible gaming issues. Collaborating with teams to enhance customer safety and protect player experience in iGaming sector.

Posted 7/2/2026full-timeSliema • 🇲🇹 MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Responsible Gaming practices and iGaming industry standards, with strong communication skills in Portuguese and English. Capable of analyzing customer gameplay and implementing intervention strategies to promote a safe gaming environment.

Highest-signal resume keywords

Responsible Gaming KnowledgeIGaming ExperienceBilingual CommunicationProblem SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Service-MindedTeam PlayerFlexibleSolution-MindedHands-On Approach

Industry Keywords

Gameplay AnalysisPlayer ProtectionIntervention ToolsOperational ProceduresCustomer Monitoring

About the role

Key responsibilities & impact

Investigate and analyse customers’ gameplay to flag any potential responsible gaming-related issues.
Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat.
In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
Create and maintain detailed records of communication, information, interventions and checks carried out.
Promote awareness of responsible gaming issues among staff, mainly to the operational teams.
Suggest changes and/or amendments to Responsible Gaming operational procedures and systems.
Working on ad hoc tasks and projects as required to develop the business as directed by the management team.

Requirements

What you’ll need

Previous experience in iGaming and Responsible Gambling are an asset.
An exceptional knowledge of written and spoken Portuguese and English.
A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers.
A flexible team player who is able to work independently.
Solution-minded problem solver.
An eye for detail.
A ‘can do’ and hands-on approach.

Benefits

Comp & perks

A hybrid working model.
Competitive salary based on experience and qualifications.
Brand new offices.
Private parking.
Private Health insurance.
Wellness allowance up to €600 per year.
Employee assistance program with Richmond Foundation.
Birthday wishes with something special.
Office lunches and daily nibbles such as fresh fruit and healthy snacks.
Meal allowance.
Lots of great company discounts.