FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Portuguese RG Analyst
PLAY NORTHPortuguese Speaking Hybrid RG Analyst investigating gameplay for responsible gaming issues. Collaborating with teams to enhance customer safety and protect player experience in iGaming sector.
About the role
Key responsibilities & impact- Investigate and analyse customers’ gameplay to flag any potential responsible gaming-related issues.
- Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat.
- In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
- Create and maintain detailed records of communication, information, interventions and checks carried out.
- Promote awareness of responsible gaming issues among staff, mainly to the operational teams.
- Suggest changes and/or amendments to Responsible Gaming operational procedures and systems.
- Working on ad hoc tasks and projects as required to develop the business as directed by the management team.
Requirements
What you’ll need- Previous experience in iGaming and Responsible Gambling are an asset.
- An exceptional knowledge of written and spoken Portuguese and English.
- A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers.
- A flexible team player who is able to work independently.
- Solution-minded problem solver.
- An eye for detail.
- A ‘can do’ and hands-on approach.
Benefits
Comp & perks- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Service-MindedTeam PlayerFlexibleSolution-MindedHands-On Approach