Customer Service Representative, Patient Registration
R1 RCM
Medical Assistant, Bilingual Preferred
Planned Parenthood Federation of America
full-time
Posted on:
Location Type: Office
Location: Frederick • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Junior
About the role
- Provide direct patient care services in all health center specific areas as appropriate to scope of services
- Provide empathetic, non-judgmental, non-directive educational counseling to clients and review/give PPM education sheets
- Ensure informed consent for procedures, laboratory tests, and contraception; obtain and witness necessary consents and document decisions
- Assist during medical examinations and provide effective clinical support
- Manage client flow, greet clients, register and check-out patients
- Prepare for next day appointments including confirmation calls and insurance verification
- Use MS Office and patient management software to support operations; Epic knowledge helpful
- Communicate and collaborate with employees, patients, and outside agencies; maintain cooperative and courteous attitude
Requirements
- High school diploma or GED with medical assisting certificate OR graduation from an accredited medical assistant program
- Certified Medical Assistant – a plus
- Minimum of 1 year experience in an outpatient clinical setting OR 2 years experience in a related healthcare setting performing back or front office medical assistant duties
- Ability to read, write, and speak English fluently
- For Bi-lingual position: ability to read, write, and speak both English & Spanish fluently
- Proficiency in MS Office and patient management software; working knowledge of Epic helpful
- Excellent time management skills and ability to multi-task and prioritize work
- Excellent written and verbal communication skills and phone skills
- Applicants must pass Criminal Background Screening
- Right to Work in the United States
- PPM Requires COVID-19 and Flu Vaccinations as part of Employment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account
- Life and AD&D Insurance
- Short-Term Disability
- Long-Term Disability
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program
- 401(k) Retirement Plan
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient careeducational counselinginformed consentclinical supportinsurance verificationmedical assistingbilingual communicationtime managementmulti-taskingverbal communication
Soft skills
empatheticnon-judgmentalcourteouscollaborative
Certifications
medical assisting certificateCertified Medical Assistant
