Ping Identity

DevOps Engineer

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure.
• Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products
• Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost.
• Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop.
• Participate in planning work and identify areas of improvement
• Perform technology evaluation and selection
• Participate in an on-call rotation for maintenance of the cloud solutions.

Senior Staff Site Reliability Engineer

• Manage multiple AWS accounts with tools like AWS Control Tower and Terraform
• You will deploy and debug cloud stacks, educating teams on new cloud projects, and ensuring the security of the cloud infrastructure
• As a SRE, you can identify the most optimal cloud-based solutions for our internal users, and maintain cloud infrastructures following industry leading practices and company security policies
• This is a 24/7 on-call position with a rotation schedule

Site Reliability Engineer II

Project Manager

• Manage a portfolio of complex strategic initiatives that span one or more functions, systems, and operating processes.
• Translate stakeholder needs into clear scope, requirements, delivery plans, and success measures.
• Apply project management methodologies to deliver initiatives on time, within scope, and aligned to business objectives.
• Facilitate collaboration across technical and non-technical teams to drive clarity, alignment, and execution.
• Track and communicate project milestones, dependencies, risks, issues, and decisions to project teams, business sponsors, and executive stakeholders.
• Present project status, escalations, and tradeoffs to leadership as needed.
• Proactively resolve blockers, conflicts, and critical-path items with a strong sense of ownership.
• Understand interdependencies between technology, operations, and business needs to drive successful outcomes.
• Contribute to the evolution of BTO best practices, templates, policies, tools, and partnerships.

Senior Project Manager

• Lead a Dedicated Tenant Site Reliability Engineering organization spanning multiple teams and layers of leadership, with accountability for service delivery, operational excellence, and execution across complex initiatives.
• Define and drive complex cross-functional programs with internal and external stakeholders, coordinating work across engineering and adjacent organizations to deliver business and customer outcomes.
• Build, structure, and grow the organization to meet company objectives, including staffing plans, onboarding approaches, talent development, leadership coaching, and culture creation across multiple teams and organizational levels.
• Set direction for how Dedicated Tenant services are delivered and operated, improving consistency, speed of decision making, and alignment across services and teams.
• Establish and use organizational metrics to understand performance, identify trends, make trade-offs, and continuously improve reliability, productivity, and delivery outcomes.
• Oversee the operational capabilities required to run large-scale production services, including infrastructure automation, observability, capacity planning, incident management, and analysis of complex system behavior and performance issues.
• Partner closely with SRE, Security, Development, and other company functions to proactively manage dependencies, communicate release and operational activities, and improve the effectiveness of how services are delivered.
• Drive the evolution of software delivery and operational strategies for your area, ensuring teams execute with strong release, deployment, and operations discipline that aligns with business objectives and organizational structure.

Senior Director, Site Reliability Engineering

Full-stack Engineer

• Collaborate with Product, Architecture, UX, and SRE colleagues to define requirements and design new features, components, APIs, and microservices.
• Lead feature development from discovery through to production, including technical design, implementation, review, testing, documentation, and operational readiness.
• Make technical decisions that balance product needs, engineering quality, performance, security, and delivery constraints.
• Work on products offered to customers as either SaaS or on-premise software.
• Help raise engineering standards by mentoring others through code reviews, technical feedback, design discussions, pairing, and knowledge-sharing.
• Contribute to a culture of continuous improvement within an agile delivery team.
• Participate in an on-call support rota for a multi-tenant SaaS product.
• Work remotely, with 1-2 days per month in an Edinburgh-based office.

Staff Software Engineer

Product Manager

• Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, and influence and implement the Access management product strategy for Ping Advanced Identity Cloud (dedicated-tenant SaaS) and Ping Access management (on-premises software)
• Leverage AI tools to improve efficiency and effectiveness across product management workflows, including research, analysis, documentation, prioritization, and cross-functional communication.
• Gather market, customer, prospect, and partner input to understand customer scenarios and technical requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases.
• Provide detailed input into the product planning process and priority of features for communication to engineering.
• Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine high-quality and polished features that meet customer and market needs.
• Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction.
• Become a subject matter expert on Access Management and the PingAM product, helping to grow the product.

Senior Product Manager

Customer Success Manager

• Own renewal, churn, and expansion outcomes for the Strategic East portfolio, in close partnership with Sales and Renewals leadership.
• Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear business outcomes, ROI, and executive alignment.
• Guide & align CSMs on customer portfolio prioritization, engagement strategy & planning, and strategic executive engagement coordination.
• Oversee delivery of annual department KPI targets for the Strategic East region.
• Proactively identify at-risk customers, ensure CSMs deliver effective save plans, and drive cross-functional mitigation actions.
• Utilize data (segmentation, health scores, product usage, NPS/CSAT) to prioritize focus and interventions across the strategic portfolio.
• Recruit, onboard, and develop a high-performing Customer Success team aligned to Ping Identity’s core values.
• Set clear goals and expectations (KPIs, behaviors), and maintain a consistent rhythm of 1:1s, coaching, and performance reviews.
• Build strong career development plans for each team member, including skills, certifications, and stretch assignments.
• Model and reinforce a culture that is customer-obsessed, data-driven, collaborative, and accountable.
• Implement and continuously improve standard processes and playbooks for adoption and value realization within the strategic segment.
• Drive effective use of Customer Success tooling (e.g., Gainsight, CRM) for accurate data and workflows & ensure disciplined data hygiene & system updates to enable a clear windshield and rear view mirror on the business.
• Own the team’s forecasting and reporting for renewals, risk, and expansion opportunities in the East.
• Act as the primary CS point of contact for Sales leadership in the Eastern region, ensuring alignment on account strategies and executive engagement.
• Collaborate with Product and Engineering to advocate for strategic customer needs and influence the roadmap.
• Partner with Marketing on customer engagement events, advocacy, and developing customer success stories from your team’s accounts.
• Represent Customer Success in major escalations and incident reviews, ensuring clear communication and follow-through, in partnership with Escalation Management, Support and Professional Services teams as needed.

Manager, Customer Success

Systems Engineer

• Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system
• Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance
• Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes
• Support file feeds, integrations, bulk uploads, and recurring system activities tied to annual compensation cycles and other people programs
• Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions
• Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum
• Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual
• Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale
• Lead or support the team’s adoption of AI by identifying practical use cases, creating agents or automations, and embedding scalable solutions into team workflows
• Partner closely with HR Operations Specialists and Managers, as well as cross-functional teams including IT, Payroll, Finance, Legal, HRBPs, Total Rewards, and Talent Acquisition, to resolve issues, improve workflows, and support scalable execution
• Bring forward new ideas, manage competing priorities and projects with clear milestones, monitor system releases and best practices, and support ad hoc reporting, audits, and operational initiatives based on team priorities

HR Systems Analyst

Account Executive

• Lead Strategic Revenue Growth: Own and exceed annual targets for net-new revenue by penetrating a defined list of strategic, high-value SLED prospect and customer accounts.
• Drive Complex Land-and-Expand: Strategically win large-scale, initial identity security deals that pave the way for broad, multi-year platform adoption and account expansion.
• Serve as a Thought Leader: Partner with C-level and IT executive decision-makers to consult on complex identity and access management (IAM) and cybersecurity roadmaps.
• Develop Advanced Outbound Strategy: Create and execute proactive, data-driven engagement plans tailored to reach and influence key technology and security leaders within public sector agencies.
• Manage End-to-End Sales Cycle: Efficiently navigate and manage the full sales lifecycle, including RFI/RFP responses, complex contract negotiations, and final close.
• Collaborate Cross-functionally: Quarterback your team including Solutions Engineers, Customer Success Managers, and Product Experts to deliver tailored, high-value identity security solutions.

Strategic Account Executive

Marketing

• Develop and execute regional demand generation strategies to achieve pipeline and revenue goals for the Enterprise sales organization.
• Partner with Sales, Product Marketing, Partner Marketing, and Digital Marketing teams to align marketing programs with business priorities.
• Plan and deliver integrated marketing campaigns, events, ABM initiatives, and partner programs targeting executive, business, and technical audiences.
• Track, analyze, and optimize marketing performance through pipeline reporting, campaign measurement, and deal progression analysis.
• Maintain regular communication and business reviews with sales stakeholders.
• Manage regional marketing calendars and ensure alignment with corporate and partner initiatives.
• Leverage brand, digital, social, and local marketing channels to drive awareness, engagement, and demand generation.

Senior Field Marketing Manager

Vice President

• Define and lead the regional channels and alliances strategy to drive revenue, market expansion, and partner success.
• Build and manage strategic partnerships with system integrators, resellers, and technology partners.
• Own partner performance: pipeline, enablement, co-selling, and revenue contribution.
• Collaborate with Sales, Marketing, Product, and Services teams to align and execute joint go-to-market initiatives.
• Negotiate partner agreements in line with business and legal objectives.
• Lead and develop a high-performing regional alliances team.
• Serve as a key voice to executive leadership on partner performance, market dynamics, and strategic opportunities.
• Stay current on industry trends, competitive shifts, and emerging technologies to identify new partnership opportunities.

RVP, Channels & Alliances

Sales

• Creates, implements, measures and reviews a strategic or operational plan that drives achievement of business goals aligned to overall Ping strategy
• Uses mechanisms such as territory planning, account plans, opportunity inspection, pipeline management, account reviews, forecast calls, etc.
• Advises and coaches the sales team around how to position and articulate Ping Identity’s value proposition at enterprise customers, thus increasing the average deal size
• Identifies and pursues opportunities to expand business activities within areas of responsibility
• Leverages GSIs & other partners to help source, develop and progress business
• Plans and controls the expense associated with the area of responsibility even if not responsible for overall cost center
• Establishes working relationships with external parties which supports the achievement of business goals
• Is conversant with Ping Identity’s systems and procedures and ensures effective use of and conformance to standard business practices and tools (i.e. SFDC – SalesForce.com)
• Communicates Ping Identity’s vision and aligns team and personal goals to achieve business results
• Provides direction and guidance, mentoring and development of the field team
• Lives teamwork and promotes cross-functional collaboration
• Recruits, builds and develops the team to deliver business results; Identifies, develops and promotes high potential employees
• Recommends and/or approves people-related decisions – hiring, promotions, merit increases, rewards & recognition, training initiatives, etc.
• Drives performance review and development planning process with annual and quarterly review meetings
• Has established multi-vertical C level contacts in large enterprise customers
• Has an established partner/SI network and is used to working with partners on projects
• Builds relationships with customers (internal or external) as necessary providing customer escalation management as necessary for problem resolution
• Provides support for customer relationship management as necessary and drives initiatives which result in improvement in customer satisfaction
• Drives initiatives which result in improvement in customer satisfaction

Director, Sales – Middle East

Architect

• Define and drive enterprise and product architecture strategy aligned with business goals.
• Lead architectural decisions across cloud, platform, application, data, security, and integration domains.
• Establish architecture principles, governance, reference architectures, and engineering standards.
• Drive modernization initiatives including cloud-native platforms, distributed systems, APIs, and data architectures.
• Partner with product and engineering leaders to ensure scalability, reliability, performance, and security.
• Champion developer productivity, platform engineering, automation, and operational excellence.
• Evaluate emerging technologies and translate innovation into practical business value.
• Lead technical due diligence efforts for acquisitions, including platform evaluation, architecture assessment, scalability analysis, security posture review, technical debt assessment, and integration planning.
• Partner with executive leadership, corporate development, and product teams to assess acquisition targets and integration strategies.
• Build and mentor a high-performing architecture organization and technical leadership community.
• Collaborate with executive leadership on technology investments, roadmaps, and strategic initiatives.
• Influence cross-functional teams through technical leadership, communication, and organizational alignment.
• Embed AI-first thinking into platform, product, and engineering strategies, including the use of AI-assisted development, intelligent automation, and AI-enabled product capabilities.

Senior Director, Architecture

• Develop and execute the overall enterprise go-to-market strategy, aligned with the company's business goals and market opportunities.
• Lead and manage the AMER enterprise sales team, fostering collaboration, professional growth, and high performance.
• Define and implement sales strategies, tactics, and targets to drive revenue growth and achieve sales quotas.
• Build and maintain strong customer relationships, acting as a trusted advisor and advocate for customer success.
• Collaborate with Marketing to align sales and marketing initiatives, campaigns, and messaging to generate and nurture leads.
• Work closely with Product Management to understand customer needs and provide feedback to shape product roadmap and offerings.
• Develop and implement sales processes, including lead generation, opportunity management, and pipeline management, to maximize sales efficiency and effectiveness.
• Provide leadership and guidance in sales forecasting, resource planning, and budget management.
• Collaborate with Sales Operations to implement and optimize sales tools, technologies, and systems to enhance sales productivity and enable data-driven decision-making.
• Coach and mentor the enterprise sales team, providing guidance, feedback, and professional development opportunities.
• Monitor and analyze sales performance metrics, providing insights and recommendations to executive leadership.
• Stay informed about industry trends, competitive landscape, and emerging technologies, providing insights and recommendations to drive sales effectiveness.
• Collaborate with cross-functional teams, including Marketing, Product Management, and Customer Success, to ensure a unified and customer-centric approach.
• Represent Ping Identity at industry events, conferences, and customer meetings to enhance brand awareness and generate new business opportunities.
• Stay current on sales best practices and industry certifications.

VP, Enterprise Sales

• Be the revenue and growth engine for Ping Identity by delivering bookings, pipeline, and growth targets across the Americas region while improving forecast accuracy, operational scale, and execution consistency
• Provide decisive and execution-oriented leadership to the Americas sales team, fostering a high-performance culture that drives results and exceeds revenue targets.
• Develop and implement the Go-To-Market strategy for the Americas region, aligning sales objectives with overall business goals and market dynamics
• Drive revenue growth by accelerating new logo acquisition, expanding strategic accounts, increasing partner-driven opportunities, and improving sales productivity and execution quality
• Build strong alignment across Sales, Customer Experience, Marketing, Product, Partners, and RevOps to improve customer outcomes, and accelerate growth
• Create, implement, measure and review an operational plan that drives achievement of business goals
• Stay abreast of industry trends, competitive landscapes, and customer needs to inform strategic decision-making and market positioning
• Serve as a senior executive presence with key customers, partners, and industry influencers to enhance Ping Identity's brand presence and market leadership