Pine Services Group

Vice President

• Full ownership of the company’s commercial engine, including marketing, business development, account management, commercial operations, and partnerships
• Recruitment, development, and retention of high-performing commercial talent
• Design and implementation of a repeatable, metric-driven sales process across the full funnel
• Pipeline development and management, including strategies to drive new logo acquisition and expand revenue within the existing customer base
• Quota accountability at the team and individual level with clear activity and performance expectations
• Key partner relationships, with a mandate to increase co-selling activity and inbound lead flow
• Demand gen strategy and ensuring that marketing investment produces predictable pipeline
• Direct reporting relationship to the CEO with regular visibility into forecast, pipeline health, and team performance
• Personal deal ownership on select opportunities alongside team management responsibilities

VP, Revenue

Consultant

• Establish and maintain the firm's validation strategy and standards, ensuring all deliverables align with cGxP, GAMP 5 Category 4, CSA, EU Annex 11, 21 CFR Part 11, and ALCOA+ data integrity principles.
• Maintain and continuously improve validation toolkits for QAD ERP, NetSuite, QAD EQMS, and ETQ — including URS/FRS templates, risk assessments, requirements traceability matrices (RTMs), IQ/OQ/PQ scripts, and script libraries.
• Maintain standalone validation toolkits for Serialization, Automated Solutions, ISS-Group (iApprove/iPurchase), and Eagle RF.
• Analyze software release specifications and release notes to determine validation impact, risk, and required deliverable updates.
• Build new validation toolkit frameworks for new software platforms and modules as the service portfolio expands.
• Lead end-to-end client validation engagements, including validation planning, protocol authoring, execution support, evidence review, deviation handling, and validation summary reporting (VSR).
• Provide validation guidance and execution support to client teams as embedded staff augmentation.
• Interpret client SOPs and internal CSV/QMS requirements, tailoring deliverables to meet both client-internal and regulatory expectations.
• Mentor junior validation consultants and contribute to the firm's Computer Validation as a Service (CVaaS) offering.

Validation Consultant – Computer System Validation, CSV/CSA

Revenue Operations

• Lead and align Sales, Marketing, and Product under a unified revenue strategy that appeals to new customers and expands Western’s partnership with their existing customers
• Partner with Kristen and the executive team to define and execute Western Computer's commercial growth roadmap
• Drive new logo acquisition while deepening wallet share across an established and loyal install base
• Build and strengthen the partner ecosystem, with a focus on Microsoft channel leverage
• Implement forecasting discipline, pipeline visibility, and RevOps infrastructure to support predictable growth
• Recruit, develop, and retain a high-performing revenue leadership team
• Serve as an external face of Western Computer with strategic clients, prospects, and partners

Chief Revenue Officer

General

• The Order & Renewals Specialist sits at the intersection of Accounting and Sales, owning the Microsoft and Microsoft-ecosystem (ISV/third-party application) line of business from end to end.
• Manage the full lifecycle of Microsoft product transactions.
• Own the full renewal cycle from beginning to end.
• Proactively track renewal dates and initiate outreach in a timely manner to prevent service disruption or unplanned auto-renewal charges.
• Maintain an accurate, up-to-date tracking system of all Microsoft/ISV clients, orders, renewal dates, and account status.
• Communicate regularly with the Accounting team on invoicing, payment, and reconciliation issues.

Order and Renewals Specialist

Accounting Manager

• Own the monthly close calendar for ANZ OpCos, driving on-time, accurate financial submissions into Pine’s consolidation reporting package
• Review OpCo trial balances, flux analyses, and income statements prior to submission to the US team, serving as the regional quality gate
• Identify and resolve reporting discrepancies, classification issues, and cut-off errors at the source, before escalation
• Prepare and maintain AUD-to-USD foreign currency translation workpapers in compliance with ASC 830 / AASB 121
• Serve as the primary regional coordinator for both US GAAP consolidation audits and Australian statutory audits, managing requests, timelines, and PBC deliverables across ANZ entities
• Liaise with external auditors (local and US-based) on behalf of ANZ OpCos, ensuring fieldwork proceeds efficiently and findings are addressed promptly
• Maintain audit-ready workpapers and supporting schedules year-round, not just during audit season
• Coordinate ANZ tax compliance workflows, including GST/BAS lodgements, income tax returns, and payroll tax obligations, in partnership with Pine’s external tax advisors and the US finance team
• Monitor entity-level statutory filing deadlines across Australia and New Zealand and ensure timely completion
• Act as the primary accounting point of contact for ANZ OpCo finance leads, providing guidance on technical accounting questions, policy application, and reporting requirements
• Identify control gaps or process inconsistencies at the OpCo level and work collaboratively to implement improvements
• Support new OpCo onboarding and integration into Pine’s reporting infrastructure, including chart of accounts mapping and ERP alignment
• Deliver clean, well-documented monthly reporting packages to the Group Controller, flagging material variances, open items, and risks proactively
• Participate in consolidation close calls and contribute to management reporting
• Support US-side diligence, purchase accounting, and integration workstreams for ANZ acquisitions as needed

Regional Accounting Manager

• Provide application support to clients via phone and email, utilising remote access technologies to diagnose and resolve issues.
• Respond to "how to" queries, analyse and fix data issues, troubleshoot software faults, and address technical problems.
• Schedule and manage software and system upgrades for clients.
• Develop form and report customisations to meet client-specific needs.
• Escalate complex technical issues to the Senior Technical Team with clear context and documentation.
• Maintain accurate records of support interactions and resolutions.

Support Consultant – MYOB Acumatica, Microsoft Business Central

Implementation Specialist

• Manage ERP implementations end-to-end, from scoping through to go-live.
• Document business processes and client requirements to inform solution design.
• Configure and customise Acumatica to meet client-specific business needs.
• Deliver end-user training to ensure smooth system adoption.
• Develop forms, reports, and customisations tailored to client requirements.
• Collaborate with the development team on data conversions and technical database customisations.
• Provide ongoing consulting services to existing clients post-implementation.

MYOB Acumatica Implementation Consultant

Pre-sales Engineer

• Partner with Sales to lead technical discovery sessions, uncover customer business challenges, and define solution requirements.
• Design and architect SAP Business One solutions that align with customer objectives, industry best practices, and long-term business goals.
• Deliver compelling, tailored demonstrations of SAP Business One and complementary solutions that clearly communicate business value to executive and operational stakeholders.
• Develop solution proposals, scope recommendations, implementation approaches, and statements of work in collaboration with sales and consulting teams.
• Serve as the primary functional and technical advisor throughout the sales cycle, confidently addressing customer questions and solution objections.
• Recommend complementary solutions, integrations, and ISV applications that enhance the overall SAP Business One ecosystem.
• Collaborate with implementation consultants to ensure a seamless transition from presales to project delivery through detailed solution handoffs and knowledge transfer.
• Support RFP and RFI responses by providing solution design, technical expertise, effort estimates, and implementation recommendations.
• Build and maintain reusable demonstration environments, presentation assets, and solution accelerators to improve presales effectiveness.
• Represent the organization at customer meetings, webinars, trade shows, user groups, and industry events as a trusted SAP Business One subject matter expert.
• Stay current on SAP Business One product enhancements, partner solutions, emerging technologies, and industry trends to continuously strengthen solution recommendations.
• Foster strong relationships with prospects, customers, and internal teams while maintaining the highest standards of professionalism, collaboration, and customer service.

SAP B1 Solutions Engineer, Consultant – Presales

• Lead our delivery practice and become the most trusted face of our firm in client relationships.
• Deliver exceptional work, deepen client partnerships, and position the firm as a forward-thinking leader in technology consulting.
• Lead a team of consultants across our technology implementation practices.
• Serve as the executive sponsor on our most strategic engagements, build trusted advisor relationships with client executives.
• Set and maintain the standard for delivery quality across all active technology implementation engagements.
• Own utilization, average bill rates, project profitability, and CSAT metrics.
• Champion the adoption of AI tools across the consulting practice.
• Represent Consulting at the executive leadership table.

SVP, Consulting

QA Engineer

• Deliver advanced ERP support across both Application/Functional (APP) and Technical (TECH) streams.
• Resolve complex issues that go beyond Tier-1 scope.
• Mentor junior analysts.
• Proactively improving processes.
• Collaborate with clients and colleagues to maintain stable, secure, and effective ERP environments.
• Ensure high performance and compliance.
• Report to the Team Manager during core hours Monday–Friday, 6am–11pm Central (two shifts possible).

QAD ERP Support Analyst – Tier 2

Artificial Intelligence

• Support Rillet ERP implementations from kickoff through go-live alongside the Lead Consultant.
• Assist with requirements gathering and translate accounting and finance workflows into system configurations.
• Configure and test finance system functionality to ensure accuracy and scalability.
• Support client training, documentation, and post-implementation optimization.
• Contribute to the development of internal implementation playbooks and best practices.
• Assist with client discovery, project scoping, and sales handoffs as you gain exposure to the full engagement lifecycle.
• Continuously expand knowledge of finance systems, automation tools, and emerging AI-enabled accounting technologies.

AI Native ERP Consultant

Growth Marketing

• Own the post-sale client relationship
• Retain clients and grow revenue within the existing base
• Resolve escalations and ensure client satisfaction
• Act as a bridge between clients and delivery/support teams
• Manage client health records in HubSpot
• Identify at-risk clients and act before churn occurs
• Segment the customer base and run targeted programs
• Maintain scheduled contact with key clients
• Run a structured engagement cadence based on client tier
• Identify and pursue upsell and cross-sell opportunities
• Own expansion revenue targets and report monthly
• Act as the primary escalation contact for delivery and support clients
• Drive teams to resolve issues on time
• Manage onboarding and transition of project clients
• Define scope and commercial terms for new support agreements
• Identify clients suitable for case studies and referrals
• Manage relationships with ISV partners

Customer Growth Specialist

Performance Marketing

• Own the marketing motion that produces qualified meetings and pipeline
• Responsibilities include ICP definition and segmentation
• Target account campaigns by buyer persona, business need, and pain point
• Campaigns aimed at financial, operational, and executive decision-makers in complex mid-market businesses
• Webinar, event, partner, referral, and customer-proof campaign support
• Practical testing of channels that can create revenue, not vanity metrics
• Clear reporting on qualified meetings, sales-accepted opportunities, pipeline sourced and influenced, and conversion
• Build a highly leveraged marketing operating system using AI, automation, workflows, and modern software tools
• Create and manage content that helps the sales team win business
• Work directly with the Director of Sales and the sales team to make outbound and account-based selling more effective
• Own the marketing side of CRM hygiene, attribution, campaign tracking, and reporting
• Improve the company's digital presence with a focus on conversion and commercial relevance

Director, Revenue Marketing – Demand Generation

Marketing Analyst

• Analyze data from marketing campaigns
• Provide insights to support growth strategies
• Collaborate with growth and partnerships teams
• Report directly to the Manager of Organic Growth

Growth Marketing Analyst

Sales Engineer

• Partner closely with Account Executives to lead discovery, deliver tailored product demonstrations, and translate complex client requirements into a compelling Sage Intacct solution.
• Lead structured discovery with CFOs, controllers, and finance operations leaders to surface pain around close cycles, reporting, multi-entity management, and process inefficiency.
• Map prospect requirements to Sage Intacct capabilities: multi-entity consolidations, project accounting, revenue recognition, AP automation, dimensional reporting, and dashboards.
• Build and deliver tailored Sage Intacct demonstrations mapped to each prospect's specific use case — not generic product walkthroughs.
• Handle technical objections in real time — you know the product well enough to go off-script and still win the room.
• Join AEs on discovery calls and executive presentations — you establish the technical credibility that moves deals forward.
• Partner with implementation leads to ensure pre-sale scoping accurately reflects what delivery will execute — no surprises post-signature.