Customer Growth Specialist

Pine Services Group

Customer Growth Specialist managing client relationships and revenue growth for a company within Pine Services Group. Actively engage clients and oversee support delivery while driving upsell opportunities.

Posted 6/10/2026full-time🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the post-sale client relationship
Retain clients and grow revenue within the existing base
Resolve escalations and ensure client satisfaction
Act as a bridge between clients and delivery/support teams
Manage client health records in HubSpot
Identify at-risk clients and act before churn occurs
Segment the customer base and run targeted programs
Maintain scheduled contact with key clients
Run a structured engagement cadence based on client tier
Identify and pursue upsell and cross-sell opportunities
Own expansion revenue targets and report monthly
Act as the primary escalation contact for delivery and support clients
Drive teams to resolve issues on time
Manage onboarding and transition of project clients
Define scope and commercial terms for new support agreements
Identify clients suitable for case studies and referrals
Manage relationships with ISV partners

Requirements

What you’ll need

Proven experience in Customer Success, Account Management, or Client Services — ideally within ERP, SaaS, or consulting.
Commercial acumen: experience managing growth targets and account-level P&L.
Hands-on experience with customer lifecycle management and retention strategies.
Track record of managing escalations in complex, multi-stakeholder client environments.
Strong communicator — clear and direct with both clients and internal teams.
Proficient in HubSpot CRM or equivalent.
Familiarity with ERP platforms and the ISV ecosystem.
Experience managing partner-switch or onboarding engagements.

Benefits

Comp & perks

Competitive benefits package
Generous leave entitlements
Professional development opportunities
People-first culture backed by Pine Services Group

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer lifecycle managementretention strategiesaccount-level P&Lescalation managementonboarding engagementsupsell opportunitiescross-sell opportunitiescommercial terms definitionclient health record management

Soft Skills

client relationship managementclient satisfactioncommunicationproblem-solvingteam collaborationclient engagementstrategic thinkingrelationship managementnegotiation