Phreesia

Customer Success Manager

• Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion
• Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client
• Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI
• Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions
• Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
• Proactively address client risks based on product usage trends and key performance indicators to minimize churn
• Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues
• Resolve escalations, raising to senior leadership when appropriate
• Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team
• Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Own and drive change management process and actively help to gain buy-in from peers on new initiatives.

Senior Client Success Manager

• Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client
• Partner with client executives and key business leaders
• Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues
• Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products
• Ensure overall satisfaction and engagement for Phreesia's clients
• Proactively address client risks based on product usage trends and key performance indicators

Senior Client Success Associate

Client Success Associate

• Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion
• Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client
• Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI
• Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions
• Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
• Proactively address client risks based on product usage trends and key performance indicators to minimize churn
• Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues
• Resolve escalations, raising to senior leadership when appropriate
• Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team
• Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Own and drive change management process and actively help to gain buy-in from peers on new initiatives