Phreesia

Compliance

• Lead and mature our governance, risk, and compliance program, aligned to NIST CSF 2.0 and our enterprise risk framework.
• Own overall strategy and execution for data security (encryption, backups, DSPM, data lifecycle controls) in close partnership with Product, Engineering, and Infrastructure.
• Serve as the primary infosec leader for PCI-DSS Level 1, HITRUST, SOC 2, and SOX ITGC coordination, ensuring evidence (including penetration testing), narratives, and controls are consistent and efficient.
• Partner with product and engineering teams to embed security into software development lifecycles, roadmap planning, and quarterly business reviews.
• Govern & guide Third Party Risk Management (TPRM) objectives.
• Act as a matrixed leader, influencing teams you don’t directly manage while providing clear, actionable guidance to executives, developers, and staff.
• Function as backup to the CISO for key decisions, stakeholders, and external meetings with customers, auditors, and regulators.

Director, GRC, Data Protection

Full-stack Engineer

• Design, build, and maintain scalable backend services and APIs using .NET and C#
• Lead the development of LLM-powered workflows and Voice AI agents used in production healthcare systems
• Use AI-assisted tools daily to support coding, code reviews, documentation, system design, and problem-solving
• Participate in architecture discussions and design reviews, ensuring systems meet quality, scalability, security, and compliance standards
• Own services end-to-end, including feature development, bug fixes, performance improvements, and technology upgrades
• Integrate internal services, third-party APIs, and AI platforms via secure, reliable RESTful APIs
• Build and improve CI/CD pipelines and contribute to infrastructure design using infrastructure-as-code
• Support production systems, help resolve escalations, and proactively identify operational risks
• Collaborate closely with Product Management, Operations, and other engineering teams in an agile environment
• Mentor and support other engineers, setting best practices for system design, code quality, and responsible AI-assisted development
• Contribute to sprint planning, estimation, execution, retrospectives, and occasional facilitation of agile ceremonies

Senior Software Engineer

SDET

• Design, build, and maintain comprehensive automated test suites, iterating continuously within a CI/CD environment to ensure fast, reliable feedback
• Define and execute testing strategies for AI-enabled Voice AI agents and LLM-driven workflows, validating behavior, accuracy, performance, and reliability
• Conduct end-to-end testing across front-end, back-end, API, and performance layers to ensure system robustness in a distributed, message-based architecture
• Leverage AI-assisted tools and techniques to support test creation, test data generation, failure analysis, and exploratory testing where appropriate
• Perform root cause analysis for test and production failures, collaborating closely with engineers and SDETs to drive timely resolution
• Integrate automated testing into CI/CD pipelines and troubleshoot pipeline failures related to test execution and environment issues
• Assist in troubleshooting and resolving production escalations, contributing to system stability and long-term product quality
• Participate in code and merge request reviews for both application and test code, providing actionable feedback to uphold quality standards
• Monitor application performance, reliability, and operational health using AWS tools such as CloudWatch, X-Ray, and CloudTrail, identifying and addressing issues proactively
• Support products and services over their full lifecycle, from initial development through production and ongoing maintenance
• Test and validate systems built on cloud-native and serverless technologies, including AWS Lambda, SQS, SNS, DynamoDB, OpenSearch, as well as Azure and GCP services
• Collaborate with Product Managers, developers, and other SDETs to design effective test strategies and scenarios within an agile development process
• Test microservices and APIs in highly distributed systems, ensuring correctness, resilience, and observability
• Work with database architecture and operations, including DynamoDB, SQL-based systems, and NoSQL stores such as MongoDB
• Develop and maintain quality and test automation frameworks for .NET / .NET Core applications
• Continuously iterate on and improve test automation processes, frameworks, and tooling to increase coverage, reliability, and efficiency
• Proactively identify gaps in test coverage, quality risks, or tooling, and propose solutions to address them
• Create, maintain, and execute test plans and scenarios; curate high-quality test data; and monitor results to ensure comprehensive validation
• Mentor junior SDETs and QA engineers, sharing best practices in testing, automation, and effective AI-assisted quality engineering

Software Development Engineer in Test 4

Sales Development Rep

• Cold Calling & Outreach - Make a high volume of outbound calls and emails daily to engage healthcare decision-makers
• Lead Qualification – Identify potential customers, identify problems we can solve, and qualify prospects based on fit and needs, and schedule meetings for the sales team
• Product Education – Clearly communicate the value proposition of our healthcare tech solutions and address common objections
• CRM Management – Maintain accurate records of all outreach efforts, conversations, and lead progress in Salesforce
• Collaboration – Work closely with Account Executives and Marketing to refine messaging and optimize outreach strategies
• Follow-ups & Nurturing – Conduct timely follow-ups with prospects and keep them engaged throughout the sales funnel
• Market Research – Stay up to date on industry trends, competitor offerings, and customer pain points to tailor outreach efforts effectively.

Sales Development Representative

Analyst

• Administer day-to-day equity transactions, including RSU grants, vesting, exercises, ESPP activity, and employee terminations
• Perform data integrity checks and reconcile equity transactions across Workday, transfer agent systems, and equity administration platforms
• Prepare recurring and ad hoc equity reporting for leadership and cross-functional partners
• Support SEC filings, insider trading compliance, blackout windows, and other regulatory requirements
• Partner with Internal Audit to support SOX compliance and provide documentation for audits
• Assist with proxy statement preparation and other external equity disclosures
• Support employee inquiries and education efforts related to equity compensation

Equity Analyst

Customer Success Manager

• Apply knowledge of hospital revenue cycle management, AccessOne products, and client needs (strategic projects and goals, history, staffing/structure, etc.) to effectively provide insights on the value AccessOne is or can bring to assigned portfolio.
• Apply critical thinking and data-literacy skills to analyze and evaluate client data against client and AccessOne strategic or project-based goals to identify trends and opportunities, monitor and optimize performance, and resolve issues.
• Utilize various digital applications (including presentation, productivity, and communication software) to prepare and deliver dynamic and professional communications, multi-media trainings, presentations, and proposals.
• Occasional travel to onsite locations, various local, regional, or national conferences, and to AccessOne locations for in-person projects, meetings, etc.
• Engage with client executives, in person and electronically, to develop effective and authentic relationships and promote client satisfaction and retention.

Enterprise Client Success Manager

Bilingual

• Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency
• Review patient accounts, verify balances, and provide clear explanation of statements and adjustments
• Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient’s experience
• Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism
• Collaborate with internal teams to share patient insights and support continuous improvement
• Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies
• Other tasks or projects as needed or assigned

Bilingual Patient Advocate

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives.
• Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads.
• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily.
• Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals.
• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals.
• Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives.

Client Experience Manager

• Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
• Cultivate thoughtful relationships to provide engagement solutions/media solutions to align with our clients' marketing strategies
• Navigate with a great deal of independence to negotiate and increase opportunities to hit sales goals
• Prepare/present capabilities presentations and product demonstrations
• Lead strategic initiatives internally and externally that will help drive innovation and contribute to corporate goals
• Develop strategic and creative account plans for managing agencies/ Life Science companies and their respective brand opportunities
• Lead and manage a high performing team of ~4 Client Experience Managers/Associates as you contribute to team goals

Lead Client Experience Manager

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
• Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
• Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals
• Collaborate across Network Solutions teams and exercise leadership to mentor junior team member and drive strategic initiatives.

Director, GRC, Data Protection

Senior Software Engineer

Software Development Engineer in Test 4

Sales Development Representative

Equity Analyst

Enterprise Client Success Manager

Bilingual Patient Advocate

Equity Analyst

Client Experience Manager

Lead Client Experience Manager

Senior Client Experience Manager