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About the role
Key responsibilities & impact- Build and lead a client marketing program focused on retention, expansion, and advocacy across the PNS client base.
- Own the Client Advisory Board (CAB) program: charter, recruitment, agenda, and follow-through on insights.
- Partner with Enablement and Marketing to develop case studies, testimonials, and outcomes content for PatientConnect, PSE, MediFind, and new offerings.
- Build lifecycle campaigns from onboarding through renewal and expansion, in partnership with Client Experience and Client Solutions.
- Develop and execute joint marketing programs with strategic partners.
- Produce co-branded content, webinars, and events that create mutual lead generation and visibility.
- Lead marketing strategy and execution for key industry conferences and proprietary client events.
- Design and run a client experiences program: hosted dinners, intimate gatherings, sports and cultural events.
- Own the gifting program: thoughtful, well-timed, on-brand, never generic.
Requirements
What you’ll need- Bachelor’s degree required.
- 5+ years of marketing experience, including experience in client marketing, customer marketing, partner marketing, or related disciplines.
- Experience within pharmaceutical, life sciences, healthcare media, or healthcare marketing environments.
- Agency experience, either directly within an agency environment or through close partnership with media agencies such as Publicis, Omnicom, IPG, Havas, Tag, or similar organizations.
- Prior people management experience.
Benefits
Comp & perks- 100% Remote work + home office expense reimbursements
- Competitive compensation
- Flexible PTO + 8 company holidays
- Monthly reimbursement for cell phone + internet + wellness
- 100% Paid 12-week parental leave
- A variety of insurance coverage for people (and pets!)
- Continuing education and professional certification reimbursement
- Opportunity to join an Employee Resource Group.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client marketingcustomer marketingpartner marketingmarketing strategycampaign developmentcontent productionevent planninglead generationcase studiestestimonials
Soft Skills
leadershipcommunicationcollaborationorganizational skillsstrategic thinkinginsight generationrelationship managementcreativitypeople managementclient advocacy
