Ensure the smooth operation of the Service business by ensuring accuracy and timeliness of case/work order closure, invoices, and cost assignment to customer contracts where appropriate.
Accurately audit and process complex service orders, ensuring timely revenue recognition and compliance with regulatory guidelines, team KPIs and SLAs.
Provide bilingual customer and field support, communicating effectively in French and English between internal and external teams to resolve intricate issues, verify entitlements, and manage purchase orders.
Cross-functional collaboration to maintain accurate data, manage and resolve interface errors, and ensure overall accuracy in daily workflow.
Contribute to team goals, participate in training, and drive process improvements with a positive, adaptable attitude.
Requirements
2+ years of experience in billing and invoicing, accounts receivable/payable, contract management or equivalent.
1+ years in an administrative position with experience in order processing/order entry or related experience (preferred).
High School Diploma, Vocational Education.
Bilingual in English and French (Bilingual: English/French).
Experienced in using PCs and Microsoft Office.
Strong organizational, time management, and effective oral and written communication skills.
Must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
US work authorization is a precondition of employment (no visa sponsorship).
Must reside in or within commuting distance to Nashville, TN.
Benefits
Hourly pay range $21.27 to $34.04, plus overtime eligibility.
Potential additional compensation: annual incentive bonus, sales commission or long-term incentives may be offered.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program.
Generous PTO.
401k (up to 7% match).
HSA (with company contribution).
Stock purchase plan.
Education reimbursement.
ATS Keywords
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