Product Owner, Product Squad, Financial & Admin Unit
TruBridge
Intercultural Language Consultant
Knowledge Anywhere
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $28 per hour
Job Level
Junior
About the role
- Analysing participant language needs.
- Consulting on best training options for students and make recommendations for training.
- Ensuring that the best possible trainer is assigned to each student, based on his/her linguistic needs and objectives.
- Ensuring ongoing quality control, providing support to assignees when needed, and overseeing service recovery.
- Encouraging effective utilisation of language training by overseeing customer progress and sharing feedback with trainer and internal stakeholders on programme quality.
- Troubleshooting and resolve conflict with trainers and participants where necessary.
- Working with Language Partner Management Team to ensure that the global trainer network is fit for purpose, both in terms of coverage and trainer abilities.
- Supporting the wider Cartus team with knowledge and understanding of language services.
- Reviewing and taking action on reports detailing customer activity, utilisation, disputes as to hours taken, volume, revenue, utilisation etc.
- Acting as product technical rep/subject matter expert both internally and externally as needed.
- Identify and suggest areas for improvement, streamlining, efficiency, both internally and for customers.
- Coordinating and managing special Language Department projects.
- Training new team members on process and procedures.
- Providing coverage for colleagues as required.
- Liaising with internal parties, as well as coaching and sharing feedback with language trainers and partners, and responding to customer escalations.
Requirements
- Bachelor’s degree or equivalent.
- 1–3 years of customer service and/or sales experience.
- 1–3 years of language teaching and/or training experience.
- At least 6 months international living experience.
- Knowledge of at least one second language.
- Excellent time management and organisational skills.
- Ability to multi-task and prioritise.
- Excellent written and verbal communication skills; ability to summarise and explain concepts clearly.
- Initiative, critical thinking, strong problem solving and analytical ability.
- Interpersonal and influencing skills.
- Ability to deliver constructive feedback effectively and non-judgementally.
- Ability to adapt communication style to different cultural norms.
- Ability to work independently and as part of a team.
- Strong technical skills/computer literacy; ability to work on multiple systems simultaneously.
