Knowledge Anywhere

Consultant

• Maintain an assigned caseload while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
• Serve as an objective real estate subject matter expert and resource to internal and external customers.

Consultant II – Domestic Relocation

Business Development Rep

• Develop and execute a strategic plan to identify and engage prospective clients within the assigned region.
• Build strong relationships with prospects, assess business fit, and guide them through the sales cycle.
• Create competitive pricing strategies that align with company profitability goals.
• Lead RFP responses in collaboration with technical writers and subject matter experts.
• Participate in client presentations, coordinate dry runs, and communicate win strategies.
• Drive contract negotiations with support from the legal team.
• Ensure a seamless transition by partnering with client services and implementation teams.
• Manage strategic initiatives, trade conferences, and other projects as needed.
• Represent the Sales team at industry events and conferences, leveraging supplier relationships and hosting company-sponsored events.
• Foster strong internal and external partnerships to deliver innovative solutions and exceed client expectations.

Director, Business Development

Customer Success Manager

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
• Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.
• Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.
• Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.
• Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
• Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
• Regularly update and manage communication with all parties involved in the transaction.
• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Client Experience Specialist – Licensed

Director

• Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution.
• Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline.
• Shape organizational culture focused on service, accountability, collaboration, and continuous improvement.
• Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes.
• Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership.
• Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership.
• Oversee critical escalations, cross‑functional issues, and complex transaction challenges.
• Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives.
• Ensure performance against KPIs, SLAs, and quality standards across all supported functions.
• Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives.
• Play a key leadership role in the systems conversion effort to replace CORE.
• Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency.
• Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput.
• Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs.
• Use data and feedback loops to continuously improve service delivery and operational performance.
• Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.

Director, Title and Escrow

Events

• Support the site search process and preparation of options for presentation to brand leadership.
• Support event activities for industry events including pre-planning and onsite delivery.
• Working closely and in collaboration with event and brand leadership to drive all event strategies through management of detailed project plans, program of events and budget guidelines.
• Track and maintain detailed event budgets, including invoice management and budget reconciliation, in collaboration with managers.
• Execution of contracts for event vendors including payment submission.
• Logistics management of external vendors ensuring best quality, consistency, and execution of brand image.
• Creation and management of venue and audio-visual specs.
• Support and assist registration processes before and during all events.
• Work closely with the Communications team, following the communications plan, to drive event attendance and provide communications details.
• Support and assist the creation of and updates to the event websites and apps with event details to drive network attendance and engagement in coordination with Manager, Operations.
• Manage the housing process and management of room blocks in conjunction with registration.
• Work on food and beverage selection while adhering to negotiated budget allotment.
• Work closely with the Client Success team on the logistics for the learning breakout sessions.
• Drive the signage plan for events working with the marketing team and manager on the design process and managing all details of the order and on-site installation.
• Support the development of reception themes, coordinating specialty décor, entertainment, and creating wow moments for the event attendees.
• Coordinate ordering and shipments of assets, promotional items and collateral needed for events.
• Assist with developing event overviews and debriefs, including detailed financial recap and follow-up learnings and strategies.
• Manage virtual events through Teams application, on occasion.
• Support of the full Anywhere Franchise Brands Events Team on events and projects as needed.
• Create and maintain an enthusiastic, cooperative, professional, and teamwork-structured environment.

Events Planning Franchise Specialist

Account Manager

• Strategic individual responsible for the relationship management of all assigned accounts.
• Serve as catalyst to increase revenue opportunities for Cartus and facilitate improved relocation processes to meet Client and Cartus/Corporate strategies.
• Partner closely with CSD/CSM/AM to insure seamless delivery to clients and customers.
• Ultimate responsibility for retention, loyalty and client references.
• Manage quarterly and annual client review processes and client projects and expectations.

Director, Global Account Management

Compliance

• Ensure a complete online broker file is maintained for transactions
• Review a high volume of documents continuously
• Commit to maintaining high accuracy in document review
• Follow both written and verbal instructions
• Adapt to the needs of the Broker and the team

File Compliance Specialist

Analyst

• Collect and review compensation and payroll data from multiple countries
• Prepare payroll instructions, balance sheets, and compensation reports
• Calculate and track assignment-related allowances, deductions, and adjustments
• Reconcile payroll data and resolve discrepancies before monthly and year-end deadlines
• Audit your own work and review work completed by peers or junior team members to ensure accuracy
• Coordinate with internal teams, global payroll contacts, and tax providers primarily via email
• Track multiple country-specific deadlines and manage competing priorities
• Maintain and update compensation tracking tools and reports
• Interpret client compensation policies and apply them correctly
• Serve as a resource or mentor to team members
• Support special projects, audits, and process improvements as needed

International Compensation Analyst II

• Monitor internal order queues, email inboxes, and reporting tools for new Tax Certificate and HOA Certificate requests, updates, and related inquiries.
• Process new and update requests through approved third‑party vendor platforms (e.g., DataTrace, TitleLogix), tracking open orders through completion.
• Review returned Tax Certificates and HOA information for completeness, accuracy, and compliance prior to uploading to the production file.
• Upload completed certificates and supporting documentation into internal title closing systems following established naming conventions and document standards.
• Communicate clearly and professionally with internal closing offices regarding order status, delays, corrections, or changes impacting tax or HOA information.
• Maintain consistent service levels while managing daily production volume.
• Provide exceptional internal customer service while supporting department service level objectives.

Temporary Tax Specialist

• Lead the design, development, and delivery of scalable, insight-driven reporting and analytics to support Compass International Holdings (CIH) Leads operations & customer insights.
• Lead and develop a data & analytics team, fostering growth, collaboration, and a data-driven culture.
• Oversee and manage the team’s GitLab repository, ensuring version control, workflow management, and structured documentation of code, pipelines, and automations.
• Maintain and organize the team’s Confluence documentation, including process maps, data flow diagrams, technical specifications, and analytical methodologies.
• Manage the Jira board to track and prioritize analytics initiatives, ensuring timely and transparent delivery across stakeholders.
• Partner with internal stakeholders to transition reporting from legacy systems (e.g., MS Access, Cognos, etc.) to Snowflake / Databricks for automated and scalable reporting.
• Leverage Python and SQL to build data models, automate workflows, and perform advanced data analysis supporting network operations, partner programs, and performance reporting.
• Develop and maintain recurring reports, dashboards, and ad-hoc analyses that inform leadership decisions and support operational excellence.
• Create and maintain clear data definitions, process documentation, and data lineage mapping to improve accuracy and transparency across reporting.
• Provide program performance insights and recommendations that influence partner strategies, broker performance initiatives, and network growth.
• Champion a data-drive culture by continuously optimizing tools, processes, and communication across technical and non-technical teams.

Director, Leads Insights

• Serves as the “navigator” of the relocation process for domestic transferees
• Administers relocation policy/program
• Counsels on best utilization of resources
• Coordinates the shipment of household goods, destination services and expense management
• Maintains an assigned caseload, while delivering impeccable customer service
• Provides primary coordination for all phases of relocation activities on behalf of client
• Demonstrates knowledge of Cartus’ products and services in all interactions
• Coordinates Cartus’ core products and services according to prescribed standards
• Recognizes and identifies cross-selling opportunities based on transferees needs
• Ensures data integrity in all Cartus systems
• Maintains compliance with Cartus’ corporate policies, programs, and standards
• Other duties as assigned

Consultant I – Domestic Relocation

Customer Support

• Respond to customer policy inquiries via phone, email, and other communication channels.
• Collect and process payments accurately and in compliance with agency standards.
• Perform proactive outreach to policyholders for renewals, retention, and remarketing opportunities, with demonstrated ability to influence retention outcomes through quoting strategy and carrier selection.
• Handle inbound and outbound calls with policyholders and insurance carriers to resolve issues, negotiate and coordinate across multiple carriers simultaneously, and provide updates.
• Independently quote insurance policies across multiple carriers (approximately 15–20+) using rater systems and carrier portals, evaluate coverage options, and make informed placement decisions based on risk, pricing, and retention strategy.
• Manage and retain accounts within an independent agency environment, including navigating multiple carrier appetites and underwriting considerations.
• Assist with remarketing efforts to retain customers and improve satisfaction.
• Complete administrative duties, including data entry, document management, and updating customer records in agency systems.
• Collaborate with team members to meet service level agreements and retention goals.

Customer Service Specialist, Property and Casualty

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
• Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.
• Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.
• Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
• Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
• Regularly update and manage communication with all parties involved in the transaction.
• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Client Experience Specialist

• Serves as the “navigator” of the relocation process for domestic transferees
• Administers relocation policy/program
• Counsels on best utilization of resources
• Coordinates the shipment of household goods, destination services and expense management
• Ensures customer and client needs are met in a timely efficient manner through delivery of Top Block service
• Maintains an assigned caseload while delivering impeccable customer service to external and internal customers
• Provides primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
• Demonstrates knowledge of Cartus’ products and services in all interactions with client and customer
• Recognizes and identifies cross-selling opportunities based on transferees needs to generate new sources of revenue
• Ensures data integrity in all Cartus systems
• Maintains compliance with Cartus’ corporate policies, programs, and standards
• Other duties as assigned; training, special projects, client presentations, etc.

Consultant II – Domestic Relocation

Director, Business Development

Client Experience Specialist – Licensed

Director, Title and Escrow

Events Planning Franchise Specialist

Director, Global Account Management

File Compliance Specialist

International Compensation Analyst II

Temporary Tax Specialist

Director, Leads Insights

Consultant I – Domestic Relocation

Customer Service Specialist, Property and Casualty

Client Experience Specialist

Consultant, Domestic Relocation – Temporary

Client Experience Specialist