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Consultant II, Domestic Relocation
Knowledge AnywhereRelocation Consultant assisting on a one year assignment for domestic transferees. Role entails managing various relocation activities and providing excellent customer service.
About the role
Key responsibilities & impact- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer.
- Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs.
- Serve as an objective real estate subject matter expert and resource to internal and external customers.
- Maintain working knowledge of corporate client policy in management of critical marketing information and events.
Requirements
What you’ll need- Two plus years prior relocation or real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in high call volume environment
- Influential verbal and written communication skills
- Strong organizational and analytical
Benefits
Comp & perks- EOE including disability/veteran
- At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
relocation experiencereal estate experiencehome sale closingsdata integrityproperty action plansmarket updatesBMA analysis
Soft Skills
customer serviceverbal communicationwritten communicationorganizational skillsanalytical skillsrelationship building
Certifications
college degree