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Consultant II, Domestic Relocation
Knowledge AnywhereRelocation Consultant assisting on a one year assignment for domestic transferees. Role entails managing various relocation activities and providing excellent customer service.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
relocation experiencereal estate experiencehome sale closingsdata integrityproperty action plansmarket updatesBMA analysis
Soft Skills
customer serviceverbal communicationwritten communicationorganizational skillsanalytical skillsrelationship building
Tools & Technologies
Cartus systems
Certifications & Qualifications
college degree
Industry Keywords
cross-sellingcompliancecorporate policiesnetwork brokerstransferee needs
About the role
Key responsibilities & impact- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer.
- Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs.
- Serve as an objective real estate subject matter expert and resource to internal and external customers.
- Maintain working knowledge of corporate client policy in management of critical marketing information and events.
Requirements
What you’ll need- Two plus years prior relocation or real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in high call volume environment
- Influential verbal and written communication skills
- Strong organizational and analytical
Benefits
Comp & perks- EOE including disability/veteran
- At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position