Sales Support Coordinator
Phigenics
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Report to the Sales Support Manager and support the Northeast Area within Phigenics Sales Organization.
- Provide general support and coordinate a variety of administrative activities for the account management team and external clients.
- Act as a customer point of contact for issues and questions relating to their supply orders.
- Initiate testing supply orders to designated internal and client collectors.
- Initiate testing service orders for external clients.
- Manage and facilitate the Chain of Custody process for testing services.
- Work in Phigenics customer software to ensure reports are properly uploaded.
- Participate in monthly planning meetings to confirm orders placed, tracking, and rendered services.
- Maintain an understanding of the remaining PO balance per contract to avoid overbilling.
- Maintain and update the pre-built distribution list for reports and scheduled orders.
- Keep accurate records of contacts and ship-to addresses in Phigenics designated systems.
- Support Account Managers periodically with collector meetings.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.
- 2+ years of experience in sales support, customer service, or an administrative role.
- Experience in a fast-paced sales environment is a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Familiarity with CRM systems such as HubSpot or Salesforce.
- Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Ability to troubleshoot and resolve customer and sales team issues in a timely and effective manner.
- Collaborative team player with a proactive and independent approach to tasks.