Phigenics

Sales

• Provide general support and coordinate a variety of administrative activities for the field service team, account management team, and external clients.
• Act as a customer point of contact for issues and questions relating to their supply orders and lab reports.
• Initiate testing supply orders to designated internal and client collectors.
• Work with different areas of the company to ensure needed information is facilitated and received by proper personnel to complete tasks.
• Manage and facilitate the Chain of Custody process for testing services.
• Work in Phigenics customer software to ensure reports are properly uploaded, correct people have access, and are receiving proper notifications.
• Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services.
• Maintain an understanding of the remaining PO balance per contract so proper billing can be achieved.
• A tracking system will be provided.
• Maintain and update the pre-built distribution list for reports and scheduled orders.
• Keep accurate records of contacts and ship to address in Phigenics designated systems.
• Support account managers in facilitating retests or one-time quotes.
• Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering.
• Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request.
• Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered.

Sales Support Coordinator

QA Engineer

• Validate features, enhancements, and bug fixes across core SaaS workflows to confirm readiness for release.
• Collaborate closely with Product, Engineering, and Support teams to understand requirements, acceptance criteria, and edge cases.
• Identify, document, and track defects using clear and complete information.
• Work with engineering teams to ensure timely resolution and retesting of issues.
• Execute and maintain manual testing across functional, regression, smoke, and exploratory test cycles.
• Create and maintain detailed test plans, test cases, and regression checklists covering core product areas and critical customer journeys.

Account Manager

• Own/maintain/grow existing business and deliver the scope of work for clients.
• Ensure high customer retention and satisfaction for existing customers.
• Support enterprise sales opportunities and assist with leading water management programs.
• Deliver on the scope of work sold and lead development, facilitation, and reassessments.
• Maintain existing client relationships and conduct annual business reviews.
• Collaborate with the Director of Account Managers to develop new business opportunities and maintain existing business.
• Utilize PowerBI and phiAnalytics for decision-making support and performance metrics tracking.

Associate Account Manager, Water Management

• Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout.
• Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
• Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
• Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact.
• Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
• Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
• Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines. Maintain complete and accurate project documentation.
• Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
• Review audit reports generated by the quality team and address findings with the client.
• Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership.
• Manage relationships with third-party vendors and subcontractors as required.
• Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.

Account Manager – Water Management

• Client Support: Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.
• Delivering on the scope of work sold.
• Leading water management teams on development, facilitation, and reassessments.
• Obtaining contract renewals and purchase orders.
• Conducting annual business reviews.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling.
• Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Work closely with the Director of Account Managers and other support functions to remain “current” on Phigenics products, processes, and approaches.
• Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES.
• Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
• Support documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.
• Support facilitation of Water Management Team meetings with responsibilities that promote team member engagement.
• Conduct water system surveys for Water Management Program developments of varying size and use.
• Manage project timelines to ensure on-time delivery of WMP deliverables.
• Utilize internal quality processes to confirm that WMP documentation is defensible.
• Collect, assimilate, and analyze data to generate WMPs.

Associate Account Manager – Water Management

• As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
• The role includes ensuring high customer retention and satisfaction for existing customers.
• The AAM will also support enterprise sales.
• Delivering on the scope of work sold.
• Leading water management teams on development, facilitation, and reassessments.
• Obtaining contract renewals and purchase orders.
• Conducting annual business reviews.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling.