Phigenics

Sales

• Report to the Sales Support Manager and support the Northeast Area within Phigenics Sales Organization.
• Provide general support and coordinate a variety of administrative activities for the account management team and external clients.
• Act as a customer point of contact for issues and questions relating to their supply orders.
• Initiate testing supply orders to designated internal and client collectors.
• Initiate testing service orders for external clients.
• Manage and facilitate the Chain of Custody process for testing services.
• Work in Phigenics customer software to ensure reports are properly uploaded.
• Participate in monthly planning meetings to confirm orders placed, tracking, and rendered services.
• Maintain an understanding of the remaining PO balance per contract to avoid overbilling.
• Maintain and update the pre-built distribution list for reports and scheduled orders.
• Keep accurate records of contacts and ship-to addresses in Phigenics designated systems.
• Support Account Managers periodically with collector meetings.

Sales Support Coordinator

Account Manager

• Own/maintain/grow existing business and deliver the scope of work for existing clients.
• Support enterprise sales for retention and new opportunities with prospective enterprises.
• Lead development, facilitation, and reassessments of water management programs on assigned accounts within the region.
• Direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability.
• Obtain contract renewals and purchase orders; conduct annual business reviews.
• Develop Water Management Program deliverables; coordinate with regional and corporate sales teams.
• Utilize PowerBI, phiAnalytics, and other programs for data analysis and decision-making.
• Ensure on-time delivery of WMP deliverables; maintain documentation with internal quality processes.
• Drive customer retention and satisfaction; upsell opportunities within existing accounts.

Sales Support Coordinator

Associate Account Manager, Water Management