Phigenics

Business Development Rep

• Develop and execute a business development strategy to penetrate enterprise hospitality markets, focusing on revenue growth and client acquisition
• Build, nurture, and maintain relationships with key stakeholders and decision-makers within hotel groups, resorts, and hospitality enterprises
• Understand client needs and collaborate with internal teams to propose tailored solutions that align with their business objectives
• Identify and qualify leads through networking, cold outreach, referrals, and industry events to build a robust sales pipeline
• Foster strategic partnerships with enterprise clients to maximize upselling, cross-selling, and renewal opportunities
• Stay informed about hospitality market trends, industry developments, and competitor activities to identify new opportunities
• Work closely with sales, marketing, product, and customer success teams to ensure seamless implementation and delivery of client solutions
• Track sales metrics, provide regular updates to leadership, and leverage data to optimize business development efforts

Enterprise Business Development Manager

Account Manager

• As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
• Ensure high customer retention and satisfaction for existing customers.
• Support enterprise sales and assist with leading the development, facilitation, and reassessments of water management programs.
• Work closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• Track client-facing performance metrics and identify opportunities for growth.

Associate Account Manager, Water Management

• Own, maintain, and grow existing business and deliver the scope of work for existing clients.
• Ensure high customer retention and satisfaction for existing customers.
• Support enterprise sales and retention of existing enterprise accounts.
• Lead development, facilitation, and reassessments of water management programs on assigned accounts.
• Conduct annual business reviews and increase revenue through expansion-selling and cross-selling.
• Utilize PowerBI and phiAnalytics for decision-making support.
• Develop WMP documentation and manage project timelines to ensure on-time delivery of WMP deliverables.

Associate Account Manager – Water Management

• As an integral part of the Go-to-Market Team, the Account Manager (AM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
• Effective/efficient service and retention of existing client relationships.
• Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
• Conducts water system surveys for Water Management Program developments of varying size and use.
• Manage project timelines to ensure on-time delivery of WMP deliverables.

Account Manager, Water Management

Sales

• Report to the Sales Support Manager and support the Northeast Area within Phigenics Sales Organization.
• Provide general support and coordinate a variety of administrative activities for the account management team and external clients.
• Act as a customer point of contact for issues and questions relating to their supply orders.
• Initiate testing supply orders to designated internal and client collectors.
• Initiate testing service orders for external clients.
• Manage and facilitate the Chain of Custody process for testing services.
• Work in Phigenics customer software to ensure reports are properly uploaded.
• Participate in monthly planning meetings to confirm orders placed, tracking, and rendered services.
• Maintain an understanding of the remaining PO balance per contract to avoid overbilling.
• Maintain and update the pre-built distribution list for reports and scheduled orders.
• Keep accurate records of contacts and ship-to addresses in Phigenics designated systems.
• Support Account Managers periodically with collector meetings.

Sales Support Coordinator

• Own/maintain/grow existing business and deliver the scope of work for existing clients.
• Support enterprise sales for retention and new opportunities with prospective enterprises.
• Lead development, facilitation, and reassessments of water management programs on assigned accounts within the region.
• Direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability.
• Obtain contract renewals and purchase orders; conduct annual business reviews.
• Develop Water Management Program deliverables; coordinate with regional and corporate sales teams.
• Utilize PowerBI, phiAnalytics, and other programs for data analysis and decision-making.
• Ensure on-time delivery of WMP deliverables; maintain documentation with internal quality processes.
• Drive customer retention and satisfaction; upsell opportunities within existing accounts.