Phigenics

Account Manager

• Own/maintain/grow existing business and deliver the scope of work for clients.
• Ensure high customer retention and satisfaction for existing customers.
• Support enterprise sales opportunities and assist with leading water management programs.
• Deliver on the scope of work sold and lead development, facilitation, and reassessments.
• Maintain existing client relationships and conduct annual business reviews.
• Collaborate with the Director of Account Managers to develop new business opportunities and maintain existing business.
• Utilize PowerBI and phiAnalytics for decision-making support and performance metrics tracking.

Associate Account Manager, Water Management

• Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout.
• Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
• Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
• Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact.
• Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
• Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
• Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines. Maintain complete and accurate project documentation.
• Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
• Review audit reports generated by the quality team and address findings with the client.
• Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership.
• Manage relationships with third-party vendors and subcontractors as required.
• Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.

Account Manager – Water Management

• Client Support: Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.
• Delivering on the scope of work sold.
• Leading water management teams on development, facilitation, and reassessments.
• Obtaining contract renewals and purchase orders.
• Conducting annual business reviews.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling.
• Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Work closely with the Director of Account Managers and other support functions to remain “current” on Phigenics products, processes, and approaches.
• Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES.
• Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
• Support documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.
• Support facilitation of Water Management Team meetings with responsibilities that promote team member engagement.
• Conduct water system surveys for Water Management Program developments of varying size and use.
• Manage project timelines to ensure on-time delivery of WMP deliverables.
• Utilize internal quality processes to confirm that WMP documentation is defensible.
• Collect, assimilate, and analyze data to generate WMPs.

Associate Account Manager – Water Management

• As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
• The role includes ensuring high customer retention and satisfaction for existing customers.
• The AAM will also support enterprise sales.
• Delivering on the scope of work sold.
• Leading water management teams on development, facilitation, and reassessments.
• Obtaining contract renewals and purchase orders.
• Conducting annual business reviews.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling.

• Client Support: Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling
• Margin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• New Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Data Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES.
• Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.

Business Development Rep

• Identify and pursue new business opportunities within the assigned region to drive revenue growth.
• Develop and execute strategic prospecting plans to generate leads and build a robust sales pipeline.
• Engage with decision-makers at target organizations to understand their needs and position Phigenics’ solutions as the best fit.
• Deliver compelling presentations and proposals that clearly articulate value propositions and ROI.
• Negotiate and close deals to achieve or exceed sales targets and profitability goals.
• Collaborate with internal teams to ensure seamless onboarding and implementation for new clients.
• Monitor market trends and competitor activities to identify emerging opportunities and maintain a competitive edge.
• Represent Phigenics at industry events, conferences, and networking opportunities to build brand awareness and generate leads.
• Maintain accurate records of sales activities and forecasts in CRM systems to support reporting and planning.

Business Development Manager, Water Management

Growth Marketing

• Drive revenue expansion by introducing and selling additional Phigenics services to existing client accounts
• Conduct client discovery calls and present proposals to current customers for new services
• Identify opportunities in accounts and strategize plan to capitalize
• Understand building water systems, infrastructure, regulations and water chemistry.
• Communicate the unique value of Phigenics services across accounts.
• Maintain accurate customer data in CRM and respond promptly to client needs.
• Build and maintain strong, long-term relationships with key stakeholders to ensure client satisfaction and retention.
• Work closely with Account Managers, technical teams, and other internal stakeholders to deliver seamless client experiences.
• Stay informed about industry trends, competitor offerings, and regulatory changes to position Phigenics effectively.
• Monitor sales metrics and account growth progress, providing regular updates and forecasts to leadership.

Associate Account Manager, Water Management

Account Manager – Water Management

Associate Account Manager – Water Management

Associate Account Manager, Water Management

Associate Account Manager, Water Management

Business Development Manager, Water Management

Client Expansion and Growth Manager