Petco

General

• Uphold Petco animal care standards and ensure animal health, safety, and proper handling
• Promote a safe, welcoming environment for pets, pet parents, and partners
• Deliver friendly, knowledgeable, solution-oriented customer service
• Support and supervise store partners during assigned shifts
• Assist with training new partners and reinforcing sales-floor best practices
• Maintain a clean, organized, and visually appealing store environment
• Open and close the store while following cash-handling, safety, and security protocols
• Support sales, task execution, recovery, merchandising, and daily store operations
• Execute planograms, pricing, signage, and promotional setups
• Assist with restocking, cycle counts, inventory integrity, and inventory paperwork
• Identify inventory and merchandising issues and communicate them to store leadership
• Process transactions, refunds, and exchanges accurately
• Act as the primary point of contact when store management is absent
• Address customer questions and resolve concerns
• Provide guidance and direction to partners and escalate concerns appropriately

Key Holder

Manager

• Provide leadership and guidance to stores to achieve district sales and profit goals
• Develop and implement plans, policies, and procedures to maximize profits
• Analyze store sales and expenses, provide feedback and recommendations, and present district sales figures to the Regional Manager
• Visit district stores regularly and inspect compliance with Petco policies, procedures, and merchandising programs
• Recruit, train, develop, and manage Store Management; maintain succession plans
• Ensure associates are trained to provide outstanding customer service and take corrective action when necessary
• Counsel Store Managers on personnel issues, store events, problem solving, and crisis intervention
• Plan and track individual and store goals
• Visit competitor locations and report changes in prices, operations, and policies
• Audit store paperwork and cash-control procedures
• Ensure compliance with shrink-reduction and Asset Protection programs
• Coordinate new store openings, remodels, and store equipment repairs
• Ensure accurate and timely completion of store paperwork and routing of corporate correspondence
• Promote established safety procedures
• Monitor merchandise levels, balance stock between stores, and audit physical inventory counts
• Complete Store Manager performance evaluations and annual merit increase recommendations
• Approve store employee performance evaluations and provide progressive-discipline guidance
• Communicate district situations and conditions to appropriate management or departments
• Travel between stores, sometimes several hundred miles per week

District Manager – Northern KY/Southern OH

Sales

• Manage and grow a dedicated portfolio of mid-market and long-tail RMN accounts.
• Partner closely with senior sales team members to manage communication and follow-ups for Tier 1 brand partners.
• Utilize data pulls and category performance insights to identify upsell opportunities.
• Collaborate with cross-functional teams to build media recommendations and pitch materials.
• Maintain CRM accuracy by updating sales pipelines and forecasts in real-time.
• Develop a deep understanding of Petco's omnichannel media offerings and trends.
• Shadow Senior Sellers in strategic Joint Business Plan negotiations.
• Act as a liaison between Sales, Account Management, and Merchants to verify inventory availability.

Retail Media Network Sales Partner

Human Resources

• Manage the HR Services team
• Develop and implement HR shared services processes
• Produce and communicate regular metrics to stakeholders
• Oversee HR Compliance

Senior Manager, Human Resources – Retail/Field

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Open and close the store while following all cash handling, safety, and security protocols.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.