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Petco

Key Holder

Petco

Key Holder ensuring smooth daily operations at Petco. Supervise staff and maintain customer service excellence.

Posted 7/30/2026full-timeLatham • New York • 🇺🇸 United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and problem-solving abilities while ensuring compliance with animal care standards and effective cash handling. Capable of delivering exceptional customer service and maintaining store productivity in a fast-paced retail environment.

Highest-signal resume keywords
Retail ExperienceLeadership SkillsProblem-Solving SkillsCash Handling ExperienceCommunication Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Merchandising StandardsPlanogramsPricing AccuracyTransaction ProcessingInventory Management
Soft Skills
Interpersonal AbilitiesMultitaskingDetail OrientedReliabilityResponsibility
Industry Keywords
Animal Care StandardsCustomer ServiceStore ManagementSales InitiativesSafety Protocols

About the role

Key responsibilities & impact
  • Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
  • Deliver friendly, knowledgeable, and solution-oriented service to every customer.
  • Support and supervise store partners, helping maintain productivity and positive morale.
  • Open and close the store while following all cash handling, safety, and security protocols.
  • Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
  • Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
  • Process transactions, refunds, and exchanges accurately and efficiently.
  • Act as the primary point of contact in the absence of store management.
  • Support sales initiatives and promotions to help achieve store goals.

Requirements

What you’ll need
  • Previous retail experience required; key holder or supervisory experience preferred.
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Basic math skills and experience handling cash and transactions.
  • Reliable, responsible, and detail oriented.

Benefits

Comp & perks
  • Health insurance
  • 401(k)
  • Paid time off
  • Employee discounts