Key Holder

Petco

Petco Key Holder leading daily retail operations, animal care, merchandising, and customer service at a Michigan Pet Care Center. Supervising partners, handling transactions, and supporting store goals.

Posted 8/5/2026full-timeWestland • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and problem-solving abilities while ensuring compliance with animal care standards and delivering exceptional customer service. Capable of managing store operations, including inventory management and cash handling, in a fast-paced retail environment.

Highest-signal resume keywords

Retail ExperienceLeadership SkillsCustomer ServiceCash HandlingInventory Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsTransaction ProcessingInventory IntegrityPlanogram ExecutionMerchandisingSales-Floor Best PracticesCash-Handling ProtocolsStore Opening and Closing ProceduresCycle CountsProblem-Solving

Soft Skills

Communication AbilitiesInterpersonal SkillsMultitaskingDetail OrientedReliability

Industry Keywords

Animal Care StandardsRetail OperationsCustomer EngagementStore ManagementSafety Protocols

About the role

Key responsibilities & impact

Uphold Petco animal care standards and ensure animal health, safety, and proper handling
Promote a safe, welcoming environment for pets, pet parents, and partners
Deliver friendly, knowledgeable, solution-oriented customer service
Support and supervise store partners during assigned shifts
Assist with training new partners and reinforcing sales-floor best practices
Maintain a clean, organized, and visually appealing store environment
Open and close the store while following cash-handling, safety, and security protocols
Support sales, task execution, recovery, merchandising, and daily store operations
Execute planograms, pricing, signage, and promotional setups
Assist with restocking, cycle counts, inventory integrity, and inventory paperwork
Identify inventory and merchandising issues and communicate them to store leadership
Process transactions, refunds, and exchanges accurately
Act as the primary point of contact when store management is absent
Address customer questions and resolve concerns
Provide guidance and direction to partners and escalate concerns appropriately

Requirements

What you’ll need

Previous retail experience required
Key holder or supervisory experience preferred
Strong leadership, problem-solving, and decision-making skills
Excellent communication and interpersonal abilities
Ability to multitask in a fast-paced environment
Basic math skills and cash and transaction-handling experience
Reliable, responsible, and detail oriented
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
Ability to perform frequent standing, walking, bending, kneeling, reaching, and lifting
Ability to work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals
Flexible availability for evenings, weekends, and holidays
Limited travel may be required for training, meetings, or community engagement

Benefits

Comp & perks

Purpose-driven work that makes a difference for pets and people
Opportunities to build leadership skills and grow your career
Collaborative, inclusive team culture
Stepping stone for future leadership opportunities
Reasonable accommodation for qualified individuals with disabilities
Equal opportunity employment