Perplexity

Product Marketing

• Own vertical GTM as a system, not one-off campaigns
• Map how enterprise buyers in each vertical evaluate, purchase, and deploy AI, personas, decision processes, and competitive alternatives
• Build and run vertical awareness campaigns across paid, organic, and owned channels, including webinars, landing pages, and industry-specific creative
• Arm enterprise sales with battle cards, objection handling, persona-specific talk tracks, and deal-stage content that moves revenue
• Develop opinionated thought leadership positioning Perplexity as the authority on AI adoption in each vertical
• Instrument and measure vertical performance: pipeline sourced, conversion rates, engagement iterating weekly based on data

Solutions Product Marketing Manager

Community Manager

• Turn power users into pipeline: own Fellowship end-to-end, from recruitment, programming, through conversion into enterprise deals
• Run executive dinners, vertical roundtables, regional roadshows, and customer hackathons that build pipeline and deepen relationships with senior buyers
• Build a structured advocacy program that operates like an influencer pipeline: identifying, briefing, and activating power users to create content that drives awareness
• Instrument conversion paths from community engagement to enterprise pipeline, tracking ARR influence, deal acceleration, and participant NPS
• Represent Perplexity at industry conferences, driving booth engagement and post-event conversion

Community & Field Marketer

Security Engineer

• Plan and execute red team and purple team engagements simulating advanced threat actors across cloud infrastructure (AWS, Kubernetes), endpoints, and application surfaces
• Conduct continuous penetration testing of web applications, APIs, mobile clients, browser extensions, cloud infrastructure, and internal services
• Assess AI/ML-specific attack surfaces including prompt injection, model exfiltration, agent abuse, tool-use exploitation, and MCP security boundaries
• Develop and maintain custom offensive tooling, exploits, and automation to improve the efficiency and coverage of security testing
• Perform open-scope adversary simulations that test detection and response capabilities end to end, collaborating closely with the defensive security team
• Drive threat modeling sessions with engineering teams to identify and prioritize attack vectors in new features and architectures
• Deliver clear, actionable findings to both technical and executive audiences; partner with engineering to validate remediations
• Contribute to the security of CI/CD pipelines, supply chain integrity, and secrets management through offensive assessment
• Stay current on emerging attack techniques, vulnerability research, and adversary tradecraft; bring external perspective into Perplexity's security strategy

Offensive Security Engineer

Operations

• Provide fast, accurate, and empathetic support across all active channels (email, chat, Slack, community)
• Handle a broad range of user inquiries: account issues, product questions, feature guidance, bug reports, and general troubleshooting for both consumer and enterprise users
• Triage and prioritize incoming volume effectively, ensuring response and resolution times stay on target
• Develop deep product knowledge to assist users confidently across all areas of the platform, including Enterprise Pro features and configurations
• Serve as a primary support contact for Perplexity Enterprise customers, working with them via tickets, Slack, and calls to resolve complex technical and product questions
• Build durable relationships with enterprise users and stakeholders, advising on best practices and helping them maximize value from the platform
• Own end-to-end troubleshooting for enterprise issues: reproduce problems, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations
• Capture structured feedback from enterprise customers and champion their needs in roadmap discussions with Product
• Support enterprise onboarding, configuration questions, and adoption—guiding teams through SSO setup, workspace management, and platform best practices
• Own billing-related inquiries for both consumer and enterprise customers: subscription management, payment failures, refunds, cancellations, plan changes, and account modifications
• Investigate and resolve billing discrepancies using Stripe and internal tools, including enterprise invoicing and multi-seat licensing scenarios
• Manage chargeback cases—investigation, documentation, and representment
• Handle multi-currency and international billing scenarios as needed
• Align with your Consumer billing counterpart on escalation paths, refund policies, and documentation standards to deliver a consistent experience across consumer and enterprise—and surface cross-cutting trends so insights from one side drive improvements on the other
• Troubleshoot product and feature issues, reproduce bugs, and guide users through workarounds
• Spot patterns across tickets—recurring bugs, confusing UX, billing errors, enterprise-specific pain points—and flag them to Product and Engineering with clear, actionable context
• File bugs and tasks in Linear with enough detail for engineering to act on them
• Contribute feedback from support interactions to inform product roadmap prioritization
• Write and maintain Help Center articles, FAQs, and guides covering billing, product features, account management, enterprise onboarding, and common troubleshooting
• Design and maintain use-case flows, playbooks, and internal runbooks that help teammates and customers solve recurring challenges faster
• Build internal documentation—SOPs, decision trees, macros, escalation playbooks—to keep the team consistent as we scale
• Proactively update documentation as new features, billing models, and enterprise configurations launch
• Identify workflow inefficiencies and propose improvements—better macros, smarter routing, automation opportunities, self-service solutions
• Share knowledge with teammates and contribute to raising the team's capabilities across billing, product, and enterprise support
• Collaborate cross-functionally with Engineering, Product, Finance, and Enterprise GTM to resolve complex issues and improve the user experience
• Track and report on support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements
• Help build and refine support processes as the team and product grow

User Operations Generalist – Enterprise Billing & Product

• Handle a high volume of user inquiries across channels (email, chat, Slack, community) with speed, accuracy, and empathy for both consumer and business users.
• Deliver excellent customer support—clear, thoughtful, and human—even under pressure and at scale
• Triage and prioritize effectively to keep response and resolution times on target
• Use customer feedback and support interactions as a primary source for uncovering product issues, UX confusion, and feature gaps—especially as new products and features launch
• Investigate and troubleshoot product issues: reproduce problems, isolate root causes, provide users with solutions or workarounds, and document findings for Engineering
• Guide users through technical troubleshooting: AI search, LLM behavior, account configuration
• File well-documented bugs in Linear with enough context for Engineering to act immediately
• Leverage AI tooling and automation (Intercom, scripts) to streamline operations, reduce repetitive work, and scale support quality
• Write and maintain Help Center articles, internal SOPs, escalation playbooks, and troubleshooting guides
• Communicate cross-functionally—surface user insights to Product and Engineering, escalate issues, close the loop, and keep teammates informed
• Track support KPIs and propose data-driven process improvements

User Operations Generalist – Product & Technical

Customer Support

• Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in.
• Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized.
• Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions.
• Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations.
• Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster.
• Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date.
• Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements.
• Participate in an on-call rotation—including some holidays or weekends—to guarantee timely global coverage.

Enterprise Customer Support Specialist

Performance Marketing

• Own Perplexity’s end-to-end demand generation strategy with direct accountability for enterprise top of funnel growth and downstream conversion to revenue.
• Architect and operate a modern demand engine using AI-native tooling—programmatic outbound, AI-personalized sequences, intent-based targeting, and automated workflows—that generates qualified pipeline at scale. We don’t buy, we build.
• Design and execute multi-channel campaigns across paid, organic, ABM, events, partnerships, and emerging channels, continuously testing new motions, killing what doesn’t work, and doubling down on incremental impact.
• Develop segmentation and targeting strategies for priority enterprise buyer personas, including IT leaders, executives, developers, and AI decision-makers.
• Partner with Product Marketing, Sales, and Revenue Operations to own and continuously improve the marketing-to-sales funnel.

Demand Generation

General Counsel

• Lead end-to-end drafting, review, and negotiation of commercial agreements, including MSAs, SaaS and API agreements, DPAs, partnership and reseller agreements, strategic collaboration and co-marketing agreements, procurement and vendor contracts, technology and infrastructure agreements, and IP licensing arrangements.
• Serve as a primary legal partner across the business, providing fast, practical, and business-aligned counsel that accelerates deal velocity without compromising on risk management.
• Provide strategic counsel on legal risks across AI infrastructure, compute, partnerships, and enterprise deployments as the company scales.
• Advise on AI-specific legal considerations in commercial agreements, including acceptable use, data retention and training restrictions, output liability, and evolving regulatory requirements (e.g., EU AI Act, CCPA/CPRA, GDPR).
• Build and maintain scalable legal infrastructure—contract templates, negotiation playbooks, fallback positions, and tools (e.g., CLM, self-serve workflows)—to support high-volume deal flow and reduce friction in the contracting cycle.
• Partner cross-functionally with Product, Engineering, Security, Finance, and Compliance teams to surface and address legal risk early, particularly on data use, enterprise integrations, and customer-specific compliance requirements.
• Monitor the evolving regulatory landscape for enterprise AI and SaaS products and translate emerging requirements into practical contractual and policy guidance for internal stakeholders.

Commercial Counsel

• Serve as the company’s counsel for federal and state regulatory inquiries, investigations, and enforcement actions involving our products and services
• Manage relationship-building with regulators, legislators, and other public policy stakeholders on behalf of the legal team
• Advise on and coordinate legal responses to law enforcement and intelligence community requests (subpoenas, national security letters, MLATs, other compulsory process), assessing scope, risk, and escalation paths
• Support Government Affairs/Public Policy by providing legal analysis of proposed legislation and regulations, and help craft positions, comment letters, and advocacy materials
• Prepare and review written submissions, presentations, and briefing materials for regulators, policymakers, and oversight bodies—including responses to congressional and committee inquiries
• Prepare executives and subject-matter experts for congressional hearings, briefings, depositions, and high-level government meetings, including mock Q&A and risk-spotting
• Provide legal guidance on the public policy implications of product design, partnering closely with Product, Security, and Privacy teams
• Lead the legal workstream in incident response and crisis management (security incidents, misuse of technology, significant policy or media issues), aligning legal strategy with communications and operational response
• Advise on external communications related to investigations, regulatory matters, and public policy issues, in coordination with Communications and Public Policy
• Track and synthesize developments in technology policy, national security, privacy, AI governance, and related areas; brief senior leadership on emerging risks and opportunities
• Establish and maintain relationships with key external stakeholders (outside counsel, industry associations, civil society, and policy experts)
• Design and deliver internal training on government inquiries, law enforcement interactions, and policy-sensitive risk areas
• Build and manage the function and team as the business scales

Senior Counsel, Regulatory

Backend Engineer

• Build scalable systems that ingest and process data from the web, files, and other sources.
• Optimize interfaces that interact with databases and caching systems.
• Collaborate with PMs, frontend engineers, and other stakeholders to understand product requirements.
• Work closely with AI, Search, and Data Science teams to iterate on non-deterministic systems.
• Manage a complex orchestration system with many moving parts and interfaces.
• Scale, optimize, and load balance multiple services with rapidly changing needs.

Backend Software Engineer

Technical Customer Success

• Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
• Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
• Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
• Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
• Build strong relationships with customer leaders and operators to ensure the success of their applications.

Customer Success Engineer – Contract

Recruitment

• Own end-to-end interview scheduling across product engineering, and business roles — coordinating complex multi-stakeholder panels across time zones
• Serve as the primary candidate touchpoint from first to final interview, ensuring every interaction reflects Perplexity’s speed and quality
• Maintain accurate, real-time data in Ashby ATS, ensuring every candidate record is complete and up-to-date
• Track and analyze recruiting data and surface insights for the recruiting team
• Initiate and contribute to projects that will improve and scale our recruiting processes
• Coordinate candidate travel, reimburse expenses, and manage onsite interview logistics for our San Francisco office

Recruiting Coordinator – Contract

• Lead end-to-end drafting, review, and negotiation of commercial agreements for Perplexity Enterprise Pro and API customers, including MSAs, Order Forms, SaaS subscription agreements, API terms, DPAs, BAAs, and NDAs with the experience to own deals from initial redline to signature.
• Serve as the primary legal partner to enterprise sales and GTM teams, providing fast, practical, and business-aligned counsel that accelerates deal velocity without compromising on risk management.
• Advance Perplexity's compliance and data security contracting posture including negotiating data processing agreements, security addenda, and responding to customer security and compliance questionnaires in close partnership with the Security and Privacy teams.
• Advise on AI-specific legal considerations embedded in enterprise and API agreements, including acceptable use, data retention and training restrictions, output liability, and evolving regulatory requirements (e.g., EU AI Act, CCPA/CPRA, GDPR).
• Build and maintain scalable legal infrastructure including contract templates, negotiation playbooks, and fallback positions to support high-volume enterprise deal flow and reduce friction in the sales cycle.
• Implement and continuously improve legal processes and tools (e.g., CLM, self-serve workflows) to enable the business to move quickly while maintaining visibility and control over contractual commitments.
• Partner cross-functionally with Product, Engineering, Security, Finance, and Compliance teams to surface and address legal risk early, particularly on matters related to data use, enterprise integrations, and customer-specific compliance requirements.
• Monitor the evolving regulatory landscape for enterprise AI and SaaS products, and translate emerging requirements into practical contractual and policy guidance for internal stakeholders.

Senior Counsel, Commercial – Enterprise

• Develop and execute a comprehensive patent portfolio strategy for Perplexity's core technologies, including AI search, retrieval-augmented generation, ranking systems, and enterprise AI infrastructure.
• Lead patent harvesting efforts by conducting regular invention disclosure sessions and working closely with engineering, research, and product teams to identify patentable innovations early in the development cycle.
• Manage the full patent prosecution lifecycle from invention disclosure through filing, prosecution, and grant working with outside patent counsel to ensure quality, efficiency, and strategic alignment.
• Evaluate patent applications for eligibility, novelty, relevance, and detectability to build a portfolio that provides meaningful competitive protection and business value.
• Advise on AI-specific IP considerations, including patentability of AI/ML-implemented inventions, freedom-to-operate analyses, and the evolving USPTO and global regulatory landscape for AI patents.
• Negotiate and manage IP transactions, including patent licenses, cross-licenses, and IP-related provisions in commercial and partnership agreements, working alongside the Commercial (Enterprise) team as needed.
• Build and maintain an open source software compliance program including OSS scanning, risk mitigation, and proper attribution in partnership with Engineering and Security teams.
• Conduct internal training sessions for engineering and product teams on IP best practices, invention identification, and the strategic value of the patent program.
• Monitor the competitive patent landscape and provide strategic intelligence on competitor filings, emerging technology trends, and potential IP risks.
• Establish scalable IP processes, tools, and policies to support Perplexity's rapid growth and expanding global footprint.

Senior Counsel, Intellectual Property – Patent

Mechanical Engineer

• Work directly with the designers, marketers, and engineers to bring beautiful and impactful introductory web experiences to life.
• Work with and improve the tools that enable effective marketing sites like our CMS, design system, i18n process, SEO/AEO, a/b testing.
• Always be thinking about how to improve design quality, fit & finish, and team velocity.