Online Exams and Customer Experience Assistant, English Speaking
PeopleCert
Online Exams and Customer Experience Assistant, Spanish Speaking
PeopleCert
full-time
Posted on:
Origin: • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exemplary customer service to candidates, testing centers, and stakeholders via email, chat, and phone
- Oversee secure and fair conduct of certification exams at testing centers or online platforms; enforce exam rules and handle technical/procedural issues
- Execute administrative tasks related to exam registrations, scheduling, and result processing
- Maintain accurate and up-to-date records in systems ensuring compliance with procedures and standards
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency
- Work effectively in a team environment and carry out reasonably allocated duties aligned with company values
- Ensure flexibility to serve PeopleCert’s multinational presence and global operations across multiple time zones
Requirements
- Bachelor’s degree (any discipline) will be an asset
- Previous experience in similar position/function considered an asset
- Prior experience in certification of persons and/or training and exam fields considered an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English & Spanish language (native-like or C2 level certification desired; LanguageCert C2 LTE or C2 IESOL certificate a plus)
- Advanced computer literacy required (ECDL Advance level certification a plus)
- Excellent interpersonal, verbal, and written communication skills
- Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, deadline-driven environment
- Availability to work in 24/7 rotating shifts (including some nightshifts monthly, weekends and holidays)
- If working on SELT service: background checks required (DBS check for UK, Right to Work in the UK check, BPSS or CTC, financial background check, employment reference check; equivalent checks outside UK)
