Online Exams and Customer Experience Assistant, English Speaking
PeopleCert
Online Exams and Customer Experience Assistant, Polish Speaker
PeopleCert
full-time
Posted on:
Origin: • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms
- Enforce exam rules and protocols to maintain the integrity of the certification process
- Handle technical or procedural issues that may arise during exams
- Execute administrative tasks related to exam registrations, scheduling, and result processing
- Maintain accurate and up-to-date records in systems, ensuring compliance with established procedures and standards
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency
- Work effectively in a team, liaise with other teams, and carry out allocated duties with a flexible, customer-centric approach
- Ensure work and presence align with company values: Quality, Passion, Integrity, Innovation
Requirements
- Bachelor’s degree (any discipline) will be an asset
- Previous experience in similar position/function considered an asset
- Prior working experience in the certification of persons and/or training and exam fields would be an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English & Polish language (native-like or C2 level desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
- Advanced computer literacy required (ECDL Advance level certification would be considered a plus)
- Excellent interpersonal, verbal, and written communication skills
- Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
- Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)
- SELT personnel must undergo a Background Check and declare any criminal record and/or bankruptcy; UK SELT checks may include DBS, Right to Work, BPSS/CTC, financial background and employment reference checks
